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Job Number 19167737
Job Category Food and Beverage & Culinary
Location Gaylord Opryland Resort & Convention Center| 2800 Opryland
Drive| Nashville| Tennessee| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.
JOB SUMMARY
Management position that focuses on successfully accomplishing the daily
objectives in the kitchen. Leads staff while personally assisting in all areas
of the kitchen| including food production; purchasing and kitchen sanitation.
Position contributes to ensuring guest and employee satisfaction while
maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 5 years experience in the culinary| food and
beverage| or related professional area.
OR
• 2-year degree from an accredited university in Culinary Arts| Hotel and
Restaurant Management| or related major; 3 years experience in the culinary|
food and beverage| or related professional area.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Develops| designs| or creates new applications| ideas| relationships|
systems| or products| including artistic contributions.
• Maintains food handling and sanitation standards.
• Ensures all employees have proper supplies| equipment and uniforms.
• Performs all duties of Culinary and related kitchen area employees in high
demand times.
• Oversees production and preparation of culinary items.
• Ensures employees keep their work areas clean and sanitary.
• Works with Restaurant and Banquet departments to coordinate service and
timing of events and meals.
• Communicates areas in need of attention to staff and follows up to ensure
follow through.
• Supports and assists with new menus| concepts and promotions for the
Restaurant outlets and Banquets.
• Assists in determining how food should be presented and creates decorative
food displays.
• Prepares and cooks foods of all types| either on a regular basis or for
special guests or functions.
• Checks the quality of raw and cooked food products to ensure that standards
are met.
Supervising Daily Culinary Team Activities
• Ensures and maintains the productivity level of employees.
• Ensures completion of assigned duties.
• Coordinates activities of cooks and workers engaged in food preparation.
• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.
• Leads shifts while personally preparing food items and executing requests
based on required specifications.
• Handles employee questions and concerns.
• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.
• Conducts employee performance appraisal process| giving feedback as needed.
• Communicates performance expectations in accordance with job descriptions
for each position.
• Participates in an on-going employee recognition program.
• Monitors employee|s progress towards meeting performance expectations.
• Conducts training when appropriate.
Maintaining Culinary Goals
• Follows specific goals and plans to prioritize| organize| and accomplish
your work.
• Monitors staffing levels to ensure that guest service| operational needs and
financial objectives are met.
• Places orders for appropriate supplies and manages food and supply
inventories according to budget.
• Participates in department meetings and continually communicates a clear and
consistent message regarding the departmental goals to produce desired
results.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and
retention.
• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.
• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.
• Sets a positive example for guest relations.
• Strives to improve service performance.
• Handles guest problems and complaints seeking assistance from supervisor as
necessary.
• Empowers employees to provide excellent customer service within guidelines.
Additional Responsibilities
• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
• Serves as a role model to demonstrate appropriate behaviors.
• Analyzes information and evaluating results to choose the best solution and
solve problems.
• Complies with loss prevention policies and procedures.
• Reports malfunctions in department equipment.
• Attends and participates in all pertinent meetings.
• Encourages and builds mutual trust| respect| and cooperation among team
members.
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