Remote Collections Specialists – Caliber Financial Services – USA

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We are currently seeking a Remote Collections Specialists to join our dynamic team! These individuals are responsible for collecting debt on previously issued company loans by making outbound, and receiving inbound, telephone calls with the objective of scheduling payments on delinquent accounts. Our Collection Specialists work remote in specific locations as noted below, however attend team meetings via Teams and talk with Team Leads and Supervisors on a routine basis. We are looking to add Collections Specialists who desire to work evenings and weekends with a shift differential for those hours. We require professional treatment of our customers without exception. All Collection Specialists are compensated hourly and after an initial training process participate in a generous commission that is paid monthly. All positions hired for at this time will require either a Saturday or a Sunday work schedule

Some of the Essential Duties and Responsibilities for Collections Specialist role include the following:
Monitor overdue accounts as assigned by supervisor.
Record information about financial status of customers and status of collection efforts.
Locate and notify customers by telephone on delinquent and charged-off accounts.
Adhere to a structured waterfall of settlement options while negotiating within that approval matrix.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms the original loan.
Advise customers of necessary actions and strategies for debt repayment.
Perform various administrative functions for assigned accounts, such as recording address and phone number changes and other detailed notes regarding account details
Persuade customers to pay amounts due and establish repayment schedules, based on customer’s financial situations.
Scan and update documents into operating system as needed.
Review emails and forward all documents to the appropriate departments and/or personnel.
Adhere to established KPIs.
To perform the Collections Specialist role successfully, an individual should demonstrate the following competencies:
Have an understanding that there can be a variety of options to deal with specific situations and must be able to adapt as needed to arrive at effective solutions.
Have the ability to deal with unexpected changes in work, deadlines or strategy in a positive manner.
Maintains Accuracy in compiling information and in reporting Pays close attention to detail to avoid errors or mistakes.
Acts in accordance with and promotes the organization’s business rules. Supports and follows all rules and regulations surrounding Collections.
Demonstrates a high level of reliability and dependability in all aspects of the job. Fulfills all commitments made to both internal and external stakeholders. This includes showing consistency and follow through in one’s work.
Able to accurately put yourself “in someone else’s shoes” – to understand their situation, perceptions and feelings from their point of view.
Can be versatile and able to handle multiple tasks. Demonstrates openness to changes in procedures and technology. Willing to try new things in order to be successful.
Understands the importance of goals and uses goals as the guiding factor in achieving results.
Has the ability to Problem Solve. Actively works through issues to find the best possible solution. Is proactive in bringing problems forward as they occur. Has a strong sense of urgency about solving problems.
Shows ability to face difficult conversations and situations with confidence. Able to withstand and recover quickly from difficult situations without losing confidence in themselves, treats customers, no matter how challenging with respect.
Additional Requirements for the Collections Specialist Position

High school diploma or general education degree (GED); One year of solid Collections experience required.
Knowledge of Microsoft Office Suite required.

This is a LIMITED remote work position. You must live in KS, MO, OK, TX, or NV to be considered for this role. No candidates from other locations will be considered. No relocation provided. You will be on the phone throughout the day and will need a quiet place, free of interruptions and noise to successfully execute your job duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All necessary computer equipment is provided by the Company
Candidates who agree to evening and weekend work will be paid a shift differential during those hours

Validations Associate – Remote – Synergy Health Partners – California USA

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Essential Functions:

Data entry of patient medical charges or open format data from source documents into the computer using a keyboard
Verification of insurance eligibility and benefits
Reviews source documents to determine the accuracy and completeness of information and data
Ensures the data entry is verified and reconciled for accuracy before filing
Assists other accounts receivable team members as needed to meet departmental deadlines, including assisting with overloads
Assists in maintaining patient information and data in accordance with HIPAA regulations. Performs other duties/functions as may be assigned to the position

Excellent oral/written communication skills. Communicate effectively and diplomatically with internal and external customers and other SHP personnel both orally and in writing.
Computer software applications, word processing, and electronic spreadsheets
Knowledge of medical billing, CPT, HCPCS, and ICD-9 codes, software, and other tools
Ability to follow through, assume responsibility, use good judgment, and prioritize the workload
Maintain professionalism in stressful situations
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Data entry 10,000 – 12,000 keystrokes per hour with an accuracy rate of 98.50%
Experience using a 10-key by touch
Ability to distinguish between primary and secondary payors as well as identifying insurance products (ie. Medicare HMO, Medi-Cal HMO, Medical Groups vs. Health Plan)