Part Time Cashier/Barista – Doubletree by Hilton Denver — Stapleton North

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Cashier is responsible for totaling and processing guest
food and beverage purchases in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As a Food and Beverage Cashier| you would be responsible for totaling and
processing guest food and beverage purchases in the hotel|s continuing effort
to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Greet and acknowledge guests upon check-out from dining outlet
Accurately total| process and collect payments from guests to include| but not limited to| using the point-of-sale system| handling money| processing credit and debit cards| making change and processing gift certificates and cards
Ascertain guest satisfaction and work to resolve any guest issues or concerns| enlisting the assistance of a supervisor| if necessar

Respond to guest inquiries and requests in a timely| friendly and efficient manner

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

PT Sales Assistant – Doubletree Durango

APPLY HERE

JOB DESCRIPTION
 
A PT Sales Administrative Assistant is responsible for responding providing
administrative and clerical support to the sales department in the hotel|s
continuing effort to deliver outstanding service and financial profitability.
What will I be doing?
As a PT Sales Administrative Assistant| you would be responsible for providing
administrative and clerical support to the sales department in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Greet and assist guests and respond to requests in a timely| friendly and efficient manner
Perform word-processing| typing| e-mailing| data-entry| filing| faxing| copying| processing mail and taking notes and Answer telephones
Expedite correspondenc

Perform other general office duties and assist with special projects| as needed| such as assisting with our social media content.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Hampton Inn Morgantown

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager is responsible for representing the hotel|s services and
facilities to prospective clients and customers in the hotel|s continuing
effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Sales Manager| you would be responsible for representing the hotel|s
services and facilities to prospective clients and customers in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Respond to sales inquiries from potential clients and customers seeking sleeping rooms| meeting space| food and beverage services| etc.
Initiate new sales| prospects and qualifies leads and solicits potential clients
Host and entertain clients and maintain client account

Conduct property site visits and answer question

Determine rates| prepare proposals| negotiate contracts| service accounts and analyze lost business for the hotel(s

Develop sales plans and strategies to meet or exceed established revenue and room night goal

Partner with operations departments to ensure full participation in servicing accounts

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Field Marketing Manager – DELL – USA

APPLY HERE


## Field Marketing Manager
Competitive salary
Hopkinton- MA or Remote/TX
Dell EMC is committed to delivering storage technology solutions that enable
people everywhere to grow and thrive. We are focused on offering customers
open- affordable and capable technology choices to reduce customer IT
infrastructure spend and solve their most complex IT challenges. With this in
mind- the NA Storage and Networking Center of Competency is seeking an
experienced candidate interested in developing and enhancing their strategic
acumen- leadership skills and career development by joining the Storage and
Networking Field Marketing Management team- supporting the Medium Busines

sales organizations.

The Storage Field Marketing Managers are Marketing- Technical & Sale

Resources tasked with delivering profitable storage share growth through th

enablement of marketing & sales teams.

They do so through:

Deriving and disseminating relevant insights from careful data analytics and
business intelligence Deep collaboration with cross-functional teams like
Segment Marketing- Sales Operations- Finance- Product group & Global
Operations Building intermediate and long-term planning frameworks including
go-to-market motions- influencing product design- and planning product sales
cycles Coordination- dissemination & implementation of training activities
Design and implementation of programmatic sales activities serving our online
and offline routes to market Creation and execution of coordinated storage and
networking based sales plays and programs Providing inside sales teams with
technical expertise around the entire storage and solutions portfolio of
products & services

The team is Solution-focused and has extensive knowledge of all storage
product and solution areas and how those map to customer business drivers.
Their focus is to help account teams increase profitable sales of Dell
Storage and Networking products and solutions by leading storage sales
activities within the segment. The Storage and Networking Field Marketing
Manager will work directly with the core sales teams and resources in DCC-
Sales Operations- Marketing and Finance to ensure that we are delivering
storage solutions with the optimal technology for our customers. They closely
align to core and DCC sales- focusing on the storage lines of business (Racks-
Modular- Towers)- as well as leading the engagement with customers for large
bid/RFP opportunities. They work closely with DCC Specialists- PG- PLM and
Marketing resources to coordinate storage training activities- programs &
campaigns. While this is not a field-based role- the Storage and Networking
Brand Manager will from time to time join the core and specialist sales teams
in customer meetings (onsite or at EBC/CSC sessions) to present the Dell point
of view on storage and solution- share the Dell Story- conduct whiteboarding
sessions and present roadmaps- do updates on Dell`s current and future storage
environment- showcase products- etc…

The Field Marketing Manager has very strong function knowledge of the
following areas:

Dell sales tools & processes (sales experience STRONGLY preferred)
Core Storage LOBs (PowerEdge Storages- Cloud Storages)
Storage Technology & Industry Trends / Business Impact discussions
Sales Operation & Fulfillment organizations- teams & processes
Direct and Channel sales

Requirements:

Undergraduate degree required; MBA a plus
12+ years of relevant business experience in the IT industry (Sales- Sales Operations or Product Engineering – _sales experience strongly preferred_ )
Willing to travel up to 50% of the time in support of Dell customers (NA only)
Strong analytics/insights capabilities
Deep understanding of the Dell sales structure- culture and ethos
Proven ability to operate successfully in high-stress environments & ever-changing priorities

Why work with us?

Life at Dell means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved- we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationships.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members` health and wellness is our priority as well as rewarding them for their hard work.

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you want to play a driving role in shaping marcom strategy for ground-
breaking products- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Marketing Job ID: R041642

Senior Consultant- Sales Operations – DELL – USA

APPLY HERE


Senior Consultant – Sales Operations
Competitive salary
Columbus- OH
Dell is a collective of customer-obsessed- industry-leading visionaries. We
believe that technology is essential for driving human progress- and the
technology we provide transforms the way we all work and live. But we are more
than a technology company — we are a people company. We recognize that over
100-000 employees across six continents have different interests and
aspirations. We inspire- challenge and respect each and every one of them-
every day. And we provide them with unparalleled growth and development
opportunities. We can`t wait for you to discover this for yourself as

Senior Consultant- Sales Operations on our Federal Sales Operations

team in Columbus- OH.

Our Sales Operations team is at the heart of developing sales processes an

procedures for administering- fulfilling and communicating both online and
offline orders. A bridge between sales and other operational functions- we use
our expertise to evaluate and implement improvements to sales programs and
processes – from planning and prioritization to pricing and margin strategies-
sales automation- reporting and more. Put simply- we make sure the process of
getting our ground-breaking products and services to customers as simple and
seamless as possible.

_Key Responsibilities:_

Participates in guiding sales operations strategy- and determine priorities affecting immediate operations as well as having company- wide impact
Manages key strategic initiatives and business sales operations improvement projects
Interacts with executives and/or major customers- generally involving controversial situations- customer negotiations- or influencing and persuading other senior level leaders
Project management methodology utilization (PMP preferred)

_Essential Requirements:_

Typically requires 15+ years of related experience in a professional role with a Bachelor`s degree; or 12+ years and a Master`s degree; or a PhD with 8+ years| experience; or equivalent experience
Must have the ability to obtain and maintain a U.S. Government personnel security clearance; active clearance preferred
Must have TS SCI with Full Scope Poly Clearance
Ability to: lead- motivate and direct a workgroup- influence others to achieve results- and manage in a matrix environment
Strong strategic planning abilities
Advanced negotiation skills
Understanding of key sales and management reporting tools

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

MDC Advisory SE (Pre-Sales vArchitect) Enterprise Preferred – DELL – USA

APPLY HERE


Enterprise PreSales Systems Engineer – MDC
Do you thrive in a complex- highly collaborative technology sales environment?
Do you strive to sell for a consistent industry leader? If this is you- then
|Think Dell!|
As a Presales Engineer who has experience in Storage and
Virtualization – we want you to talk to you about joining our Modern Data
Center Enterprise Team. Our MDC team is an Elite Specialty Sales
Organization with a passion for helping clients achieve transformational
business outcomes through the use of disruptive technologies and solutions. We
incubate- accelerate- and scale new businesses for Dell Technologies. Being
part of Dell Technologies Presales means you will find stability

collaboration- and most importantly- a long-term- positive financial futur

with an amazing company culture.

What is our sales team`s secret to success? Apply today to learn more abou

the Dell EMC team of Dell Technologies!

_Exciting Things You Will Do_

Work with Sales Team to develop and implement specific account penetration strategies- produce account specific product and service and sales plans.
Maintain knowledge of competitive solutions to effectively address and dispel customer objections to Dell EMC solutions- and train the account team.
Anticipate technology and/or market trends and provides guidance on their application to external customers and feedback of business requirements back into Dell EMC|s engineering and marketing organizations.
Successfully build relationships with the account team- partners and customers in support of sales team objectives and engages and leverages corporate resources- abilities- budgets and personnel as appropriate.
Lead technical sales calls
Configure and document Dell EMC software- hardware and service solutions to meet customer and sales objectives.
Qualify customer technical requirements- competition- decision making process and funding.
Present and market the design and value of proposed EMC solution and business case to customers- prospects and Dell EMC management.

_How your experience will help you hit the ground running:_

8 + years of related experience as a Presales Engineer
Minimum Bachelor|s Degree or equivalent work experience.
Industry Certifications in Storage- SAN and/or HCI solutions
Previous experience with Dell EMC Storage a plus- but not required.

_BENEFITS:_

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

_Why Dell:_

Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities.

From developing brand new accounts to driving expansion across existing
accounts- our Direct Sales team transforms opportunity into action every day.
Whether focusing on a geographical area- product line- industry- channel or
market segment- their goal is the same: to develop relationships with the end-
users of the organization and generate meaningful sales. They are the direct
line between our ground-breaking portfolio of product solutions and the desks
of satisfied customers.

_Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell_

_Dell_ _is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics._ _Learn more about Diversity and Inclusion at Dell_
_here_ _._

Job Family: Engineering Sales Pre-Sales Job ID: R039094

Account Executive – Commercial Sales (remote: Indianapolis) – DELL – USA

APPLY HERE


## Account Executive- Commercial Sales
Indianapolis- IN
Competitive salary
Inspire – Challenge – Win!
Utilizing a simplified technology sales strategy- our Dell Technologies team
is powerful! With the ability to sell a suite of IT solutions from one
company- you can offer a fully customized package to your customers without
barriers. The interconnectivity between all of Dell Technologies will enable
not only your sales growth but career growth as well.
If you are looking to drive your sales career to the next level and want to
find a place that will offer stability- challenge and tenure then- |Thin

Dell!|

What you will do:

Support a range of accounts
Interface directly with customers to ensure satisfaction with our solutions
Gain a full understanding of how the our business model relates to selling our products and services
Be the point of contact to customer issues/concerns as appropriate
Negotiate with others to achieve desired results/meet customer needs
Resolve less complex issues that have been escalated by junior team members
Sell Dell!

How Your Experience Will Help You Hit The Ground Running!

You can influence others to achieve results
You have in-depth knowledge of and are skilled in contract interpretation- negotiations- project management- and strategic planning
You have exceptional oral- written- and presentation skills to interact with upper leadership- staff- vendors and clients
Experience with SLED and/or K-12 will set you apart
You have 5+ years of technical sales experience in a relationship selling role with a Bachelor`s degree

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you relish the prospect of championing innovative products direct to
significant customers- this is your opportunity to develop with Dell. Apply
now!

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Outside-Sales Sales Remote Job ID: R042264

SEO Marketing & Analytics Manager – DELL – USA

APPLY HERE


Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a SEO Marketing Analytics Lead on
our Global Marketing Comms team in Round Rock- TX.
Dell Technologies is seeking an SEO Marketing Analytics Lead. The ideal
candidate will help drive organic search results through thoughtful- optimized
processes- analytics and measurement- and high-impact marketing campaigns
across consumer- gaming- and small business segments on Dell.com. The right
candidate feels passionate about finding the story in the data

Responsibilities:

Execute organic search campaigns- collect and analyze data- and continuously improve our organic search progra

Translate self-developed organic search reports into actionable insights that drive decision-making for the marketing and eCommerce organizatio

Build and manage a robust dashboard that measures organic search KPI|s for Dell.com
Proactively identify data-driven trends and opportunities to improve performance
Maintain clear communication with team members and share optimization insights
Analyze business trends and targeting new business growth opportunities
Deep experience tracking- measuring and analyzing online channels
Manage weekly organic search BMS calendar
Work with internal partners to conduct keyword research and mapping to dell.com pages
Analyze search and online data in order to develop recommendations on areas for optimization
Analyze website data for a clear window into site performance- user behavior and where the site can be optimized

Requirements:

Experience in making data-driven decisions and driving business transformation initiatives
Exceptional analytical and quantitative skills with great attention to detail
5+ years digital marketing analytics experience or related experience
Bachelor|s degree is required
Familiarity with BI Tools- Tableau- Excel- Adobe Omniture- Brightedge and website analytics
Excellent written and verbal communication skills
Excellent project management skills- especially in a dynamic cross-functional environment

Benefits

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Marketing Job ID: R043138

Sales Coordinator – JW Marriott Scottsdale Camelback Inn Resort & Spa – USA

APPLY HERE

Job Number 19147257
Job Category Sales and Marketing
Location JW Marriott Scottsdale Camelback Inn Resort & Spa| 5402 E
Lincoln Dr| Scottsdale| Arizona| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Reservations Sales Manager – The Ritz-Carlton – USA

APPLY HERE

Job Number 19146030
Job Category Reservations
Location The Ritz-Carlton| South Beach| One Lincoln Road| Miami Beach|
Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Solicits and manages reservations sales-related opportunities. Supervises and
provides training and work assignments to Reservations Sales staff. Actively
up-sells each business opportunity to maximize revenue. Achieves personal and
team related revenue goals. Drives customer loyalty by delivering service
excellence throughout each customer experience. Provides service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing| guest services| front desk| or related
professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property
revenue goals.

• Understands the overall market| including competitors’ strengths and
weaknesses| economic trends| supply and demand etc.| and knows how to sell
against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that
are outside parameters of the .

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and
reservation cards.

• Supports the operational aspects of business booked (e.g.| generating
proposal| customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking
systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are
applied to reservations.

• Monitors wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering
service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Sets a positive example for guest relations.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification
procedures.

Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Maintains departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Utilizes all available on the job training tools for employees.

Additional Responsibilities

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]