Sales Coordinator – Kasa – global remote

global jobs

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The Role
We are looking for a Sales Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics. This critical role will manage the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, managing all sales-related client & internal communication regarding reservations and billing,
In this remote role, you will report to the Director of Sales and work closely with Area Sales Managers, and Sales Managers while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations.

About the Team
The Sales and Marketing team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests. The sales team truly enjoys connecting with others and building revenue.

Experience
1+ years of relevant sales support experience
You can demonstrate the ability to understand customer requirements and translate that into sales solutions
You have strong research and data entry skills
You have customer service experience in a remote work environment
Ability to set priorities and work on several projects simultaneously while meeting established guidelines through strong organizational skills
Must be computer literate; have experience using Google Workspace tools and products and ability to learn new tools quickly
Database management experience
Ability to be assertive and persuasive without being aggressive
Professional upbeat telephone voice
Ability to engage management decision makers and influencers at any level
Excellent written and verbal communication skills
Motivated by attainment of goals and metrics
Able to work independently, self-motivated

Plus if…
You’ve worked in the hospitality industry as a sales coordinator at some point in your career
You’ve worked for small and large enterprise companies
You have experience with Click-Up, Kustomer & Guesty

In one year, you will succeed at Kasa by having:
Consistently executed the active group turnover tasks and provided clear communication to clients and guests
Reduced the amount of time between group reservation request and completion
Ensured that Operational teams have group and account details to provide Hall of Fame Host experiences
Meaningfully influenced and supported our group reservations and billing processes
Become a respected leader and thought partner by the Brand & Revenue team and other departments you interact with

Day in the life of a Kasa Sales Coordinator
A day in the life of a Kasa Sales Coordinator focuses on 3 primary objectives: Driving Sales, Use of Tools & Processes, and acting as a Hall of Fame Host. You will help drive sales by managing incoming lead sources and assigning them to the proper sales manager, providing responses and proposals to potential clients as needed, collaborating and assisting managers of each department by preparing accurate, creative customer correspondence and contracts, and ensuring that each step of the active group journey from contracting to departure is seamless. You may be called upon to complete internet research to assist the sales managers in securing new business. As a key component of the sales process, you must be able to listen and read customers to identify needs and respond accordingly. You will be an integral part of improving and implementing, our sales processes through the use of our existing tools. You will maintain complete and accurate records of all customer interactions and correspondence in our sales system, accurately produce and/or review all group contracts and rate agreements, and identify ways to improve processes and enhance sales systems. At Kasa, we strive to act as Hall of Fame Hosts through genuine care and hospitality. You will develop strong customer relationships through professional, courteous, and ethical interpersonal interaction, develop and maintain positive relationships with customers and vendors, and ensure proper communication with other departments.

Benefits
🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any night for friends and family
📈 Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
💰 Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most

Who We Are
Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Senior Partner Manager, Digital Agencies – EMEA – global remote

global jobs

More Details

Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH.

By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications.

We are a series D company and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures with a $2B valuation.

Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with diverse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities.

We aim to create a company culture where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be thoughtful, caring, and collaborative in our work within and across teams. We’ll be giving you the tools you need to succeed and looking to you for suggestions for improvement—not just in your daily job, but in many other aspects of building a company.

About the role
We are looking for a Partner Manager to expand channel development efforts with our fast growing Agency Partner ecosystem in EMEA. This person will build relationships and growth plans with key agencies, systems integrators (SI), and consultancies and deliver joint business goals. As a member of the Netlify Partner Team, this is an opportunity to help build a global partner ecosystem for one of the fastest growing developer platforms in the world.

What you’ll work on:
Recruit and onboard new partners into the Netlify Agency Program and drive joint customer opportunities for partners and Netlify.
Build multiple champions at agencies, including at the senior level, and understand their business strategy, organizational structure, and go-to-market focus. Become their trusted advisor and advocate for our partners’ needs internally.
Work with Partner Marketing to enable and activate existing partners through education, and work with Sales in joint selling to grow their usage of Netlify with customers.
Maintain a pipeline of partnership opportunities that drive both reach and revenue for Netlify’s platform.
Host business reviews with partners to drive accountability and report on success.
We are looking for someone who:
Loves helping organizations meet their goals using innovative technology and who will provide an outstanding partner experience
Outstanding business judgement, ability to think at scale yet can make progress incrementally with individual partners
Excellent spoken, written, and presentation skills
3-5 years of experience building relationships with customer or partner teams, ideally in a technical SaaS environment in Account Management, Partner Management, or Sales
Knowledge of foundational enterprise cloud technologies such as AWS, content management systems (CMS), and ecommerce platforms
Within 1 month, you’ll:
Learn about the business, how the Jamstack agency ecosystem works, and Netlify’s role in it
Join conversations with agency partners and hear about their teams and use-cases on Netlify.
Get familiar with the partnership program and how to engage with Netlify partners
Get to know the sales & partnership teammates and your marketing peers
Within 3 months, you’ll:
Work with our Agency partners, help them evaluate Netlify for new projects, and be a trusted advisor.
Run discovery and presentation to prospective partners that are ready to engage with Netlify
Understand how to communicate with Agency leaders to understand the problems their team faces, and how Netlify can help solve those problems
Understand the different use cases agency partners come to us with, and how they can get the most out of Netlify
Within 9 months, you’ll:
Manage and grow your book of partners in your territory and have built multiple champions at strategic agencies, including at the senior level
Understand our company goals and bring in partners to help us achieve them, working with your cross functional peers
Operate as a leader/mentor for new hires on the team
About Netlify
Of everything we’ve ever built at Netlify, we are most proud of our team.

We believe that empowered and engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.

To learn a bit more about our team and who we are, make sure to visit our about page.

Applying
Not sure you meet 100% of our qualifications? Please apply anyway!

When applying please include: A resume or short listing of your job history & skills. (A link to a LinkedIn profile would be fine). A cover letter explaining why you would enjoy working in this role and why you’d like to work at Netlify would be great, though not required & will not impact your application. When we receive your application we’ll get back to you about the next steps.

Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. We believe that the unique contributions of all Netlifolks is the driver of our success. We are all responsible for bringing on people from all walks of life. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know.

Senior Catering Sales Executive – Courtyard Miami Coconut Grove – USA

APPLY HERE

Job Number 20019940
Job Category Sales and Marketing
Location Courtyard Miami Coconut Grove| 2649 South Bayshore Drive| Miami|
Florida| United States
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.|| 150 covers). Provides day to day
supervision to catering sales associates that are on-property. Contracts and
closes local catering and social business and verifies that business is turned
over properly and in a timely fashion for quality service delivery. Achieves
catering revenue goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand’s service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and
social catering.

• Responds to incoming catering opportunities for the property.

• Identifies| qualifies and solicits new catering business to achieve personal
and property revenue goals.

• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling| implementation and follow-through of catering
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.| 150 covers).

• Provides day to day supervision to catering sales associates that are on-
property.

• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.

• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales|Enterprise Sales Team (EST)) to establish coordinated sales efforts
that are complementary and not duplicative.

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to execute strategies
at the property level.

_

Director of Sales & Marketing at The West Hollywood EDITION – The West Hollywood EDITION – USA

APPLY HERE

Job Number 20032704
Job Category Sales and Marketing
Location The West Hollywood EDITION| 9040 West Sunset Blvd| Hollywood|
California| United States
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director of Sales & Marketing – W South Beach – USA

APPLY HERE

Job Number 19162894
Job Category Sales and Marketing
Location W South Beach| 2201 Collins Ave| Miami Beach| Florida| United
States
Brand W Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Sales Executive – San Francisco| CA – Western Mountain Pacific Sales – USA

APPLY HERE

Job Number 20012291
Job Category Sales and Marketing
Location Western Mountain Pacific Sales| 1255 Treat Blvd| Suite 800|
Walnut Creek| California| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from deployed customer accounts focusing to maximize business within the
represented market place. Provides property support by coordinating and
executing property internal mining efforts at assigned hotels. May work with
Local Sales and U.S. Account Sales teams to drive production from targeted
high priority accounts including maximizing special corporate business within
the represented market place. Reports to the area sales leaders to align on
sales activities to generate business for stakeholder properties in the
market.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 4-year college degree; previous experience in proactive lead generation in
hospitality and sales discipline; knowledge of property-specific business
segments (e.g. group| catering| transient); knowledge the hospitality
industry.

CORE WORK ACTIVITIES

Managing Sales Activities

• Works with Area Sales Leader (ASL) in identifying the top accounts of each
stakeholder hotel| determine deployment structure| identify account manager|
and coordinate efforts to pull-through business from the accounts for the
stakeholder hotels.

• Assist ASL in identifying share shift targets.

• May work with Local Sales and U.S. Account Sales teams to drive production
from targeted high priority accounts including maximizing special corporate
business within the represented market place.

• Provides property support by coordination and executing property internal
mining efforts to assigned hotels

• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.

• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources to generate leads.

• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.

• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.

• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).

• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc.).

• Conducts site inspections for customer accounts when appropriate.

• Maintains complete and up-to-date lead information on each account in CI/TY
SFA Web to verify accurate reporting and customer base information.

• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.

• Verifies accurate and timely lead turnover to other Sales Channels.

• Manages outbound lead merchandising along with associated booking fee when
appropriate.

• Presents stakeholder hotel benefits and features based on customer needs.

• Understands and utilizes all business processes written in support of the
sales organization.

• Utilizes negotiation skills and creative selling abilities to uncover new
business.

• Uses all information systems (e.g.| CI/TY SFA Web| MRDW| MarRFP-SAPP|
Hoteligence| Account Relationship Management (ARM) to research the deployment
and value of the accounts deemed important for stakeholder hotels.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) to sell effectively against the
competition.

• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
to optimize sales revenues.

• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.

• Tracks weekly activities and relationship to revenue and room night
production.

• Sets day-today priorities to complete assigned responsibilities

• Adjusts to significant variation in daily workload through independent
prioritization.

• Shifts priorities as directed by supervisor or business needs. Drives
revenue from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.

• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.

• Performs other duties as appropriate.

• Building Successful Relationships

• Coordinates with account leaders (e.g.| Global Account Executives| Senior
Account Executives| and Account Executives) to coordinate in-market pull
through of business to grow account share. (e.g.| visiting local offices|
reviewing solicitation list of opportunities| reader board research| etc.).

• Participates in community and hotel networking events (e.g.| Rotary Clubs|
RI Social Hours| Chamber of Commerce| etc).

• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.

• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.

• Works collaboratively with the Sales Office| Area Sales| Account Sales and
Global Sales teams to establish coordinated sales efforts that are
complementary| and not duplicative.

• Handles customer care issues and as necessary| refers them to the
appropriate owner.

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services customers to grow share of the account.

• Executes and supports the company’s customer service standards.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).

• Partners with account leaders to pull through business from deployed
customer accounts.

• Performs other duties| as assigned| to meet business needs.

_

Marketing Coordinator (Full Time) The Westin Galleria & Westin Oaks – The Westin Galleria Houston – USA

APPLY HERE

Job Number 20001278
Job Category Administrative
Location The Westin Galleria Houston| 5060 W Alabama St| Houston| Texas|
United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Our Property Administrative Specialists play an important role in a number of
vital hotel functions. At our hotels| Property Administrative Specialists work
across departments (e.g.| Guest Services| Engineering| Food & Beverage) to
support administrative needs. Whether providing administrative support (e.g.|
prepare documents using word processing| spreadsheet| database| or
presentation software)| serving as the point of contact for clients and
vendors| or acting as the liaison between the Sales Office and clients
throughout the event process (pre-event| event| post-event)| our Property
Administrative Specialists get the job done. They are critical to ensure
smooth operations throughout the entire hotel.

No matter what position you are in| there are a few things that are critical
to success – creating a safe workplace| following company policies and
procedures| upholding quality standards| and ensuring your uniform| personal
appearance| and communications are professional. Develop and maintain positive
working relationships with other employees and departments| support team to
reach common goals| and listen and respond appropriately to the concerns of
other employees. Report accidents| injuries| and unsafe work conditions to
manager. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Stand| sit| or walk for an extended
period of time. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Perform other reasonable job duties as
requested by Supervisors.

_

Sales Executive – Salt Lake City| UT – Western Mountain Pacific Sales – USA

APPLY HERE

Job Number 19145347
Job Category Sales and Marketing
Location Western Mountain Pacific Sales| 1255 Treat Blvd| Suite 800|
Walnut Creek| California| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from deployed customer accounts focusing to maximize business within the
represented market place. Provides property support by coordinating and
executing property internal mining efforts at assigned hotels. May work with
Local Sales and U.S. Account Sales teams to drive production from targeted
high priority accounts including maximizing special corporate business within
the represented market place. Reports to the area sales leaders to align on
sales activities to generate business for stakeholder properties in the
market.

This position represents 1 hotel: Residence Inn Salt Lake City Cottonwood.

This is a remote eligible position (ie work out of your home office) that
needs to be located within the Salt Lake City| Utah geographic area. Zone 2.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 4-year college degree; previous experience in proactive lead generation in
hospitality and sales discipline; knowledge of property-specific business
segments (e.g. group| catering| transient); knowledge the hospitality
industry.

CORE WORK ACTIVITIES

Managing Sales Activities

• Works with Area Sales Leader (ASL) in identifying the top accounts of each
stakeholder hotel| determine deployment structure| identify account manager|
and coordinate efforts to pull-through business from the accounts for the
stakeholder hotels.

• Assist ASL in identifying share shift targets.

• May work with Local Sales and U.S. Account Sales teams to drive production
from targeted high priority accounts including maximizing special corporate
business within the represented market place.

• Provides property support by coordination and executing property internal
mining efforts to assigned hotels

• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.

• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources to generate leads.

• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.

• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.

• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).

• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc.).

• Conducts site inspections for customer accounts when appropriate.

• Maintains complete and up-to-date lead information on each account in CI/TY
SFA Web to verify accurate reporting and customer base information.

• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.

• Verifies accurate and timely lead turnover to other Sales Channels.

• Manages outbound lead merchandising along with associated booking fee when
appropriate.

• Presents stakeholder hotel benefits and features based on customer needs.

• Understands and utilizes all business processes written in support of the
sales organization.

• Utilizes negotiation skills and creative selling abilities to uncover new
business.

• Uses all information systems (e.g.| CI/TY SFA Web| MRDW| MarRFP-SAPP|
Hoteligence| Account Relationship Management (ARM) to research the deployment
and value of the accounts deemed important for stakeholder hotels.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) to sell effectively against the
competition.

• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
to optimize sales revenues.

• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.

• Tracks weekly activities and relationship to revenue and room night
production.

• Sets day-today priorities to complete assigned responsibilities

• Adjusts to significant variation in daily workload through independent
prioritization.

• Shifts priorities as directed by supervisor or business needs. Drives
revenue from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.

• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.

• Performs other duties as appropriate.

• Building Successful Relationships

• Coordinates with account leaders (e.g.| Global Account Executives| Senior
Account Executives| and Account Executives) to coordinate in-market pull
through of business to grow account share. (e.g.| visiting local offices|
reviewing solicitation list of opportunities| reader board research| etc.).

• Participates in community and hotel networking events (e.g.| Rotary Clubs|
RI Social Hours| Chamber of Commerce| etc).

• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.

• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.

• Works collaboratively with the Sales Office| Area Sales| Account Sales and
Global Sales teams to establish coordinated sales efforts that are
complementary| and not duplicative.

• Handles customer care issues and as necessary| refers them to the
appropriate owner.

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services customers to grow share of the account.

• Executes and supports the company’s customer service standards.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).

• Partners with account leaders to pull through business from deployed
customer accounts.

• Performs other duties| as assigned| to meet business needs.

_

Sr Catering Sales Executive – JW Marriott Washington – USA

APPLY HERE

Job Number 19177280
Job Category Sales and Marketing
Location JW Marriott Washington| DC| 1331 Pennsylvania Ave NW|
Washington| District of Columbia| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.|| 150 covers). Provides day to day
supervision to catering sales associates that are on-property. Contracts and
closes local catering and social business and verifies that business is turned
over properly and in a timely fashion for quality service delivery. Achieves
catering revenue goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand’s service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and
social catering.

• Responds to incoming catering opportunities for the property.

• Identifies| qualifies and solicits new catering business to achieve personal
and property revenue goals.

• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling| implementation and follow-through of catering
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.| 150 covers).

• Provides day to day supervision to catering sales associates that are on-
property.

• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.

• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales|Enterprise Sales Team (EST)) to establish coordinated sales efforts
that are complementary and not duplicative.

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to execute strategies
at the property level.

_

Group Sales Manager – Retail/Fashion/Creative/Brands – The Times Square EDITION – USA

APPLY HERE

Job Number 19174686
Job Category Sales and Marketing
Location The Times Square EDITION| 20 Times Square| 701 Seventh Avenue|
New York| New York| United States
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Responsible for proactively soliciting business. The position is accountable
for handling large group or other customer segments related to opportunities
with significant revenue potential. Actively up-sells each business
opportunity to maximize revenue for individual properties. Aligns customer
profile with the appropriate product. Achieves personal and team related
revenue goals. Ensures business is turned over properly and in a timely
fashion for proper service delivery in accordance with Ritz-Carlton standards
of excellence. Creates opportunities to grow the account base through customer
interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 5 years’
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 3 years of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets accounts| markets| or segments with heavy emphasis on proactive
solicitation and account saturation.

• Partners with counterpart to effectively manage the business opportunity.

• Responds to and manages larger and more complex incoming opportunities for
the property.

• Identifies| qualifies and solicits new business to achieve personal and
property revenue goals.

• Focuses efforts on accounts with significant potential sales revenue.

• Develops effective sales plans and actions.

• Works with partners to develop creative ideas and proposals for events.

• Maximizes revenue by upselling packages.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual
property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Handles complex business with significant revenue potential as well as
significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Provides excellent customer sales service in order to grow share of the
account.

• Manages and develops relationships with key internal and external
stakeholders.

Additional Responsibilities

• Utilizes intranet for resources| templates| and information.

• Participates in site visits.

• Develops and facilitate execution of contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards
through the sales process.

_