Category: customer service

Guest Relations Coordination / Club Lounge – JWMarriott/Ritz-Carlton LALIVE – USA

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Job Number 20013728
Job Category Rooms and Guest Services Operations
Location JWMarriott/Ritz-Carlton LALIVE| 900 W. Olympic Blvd| Los
Angeles| California| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Guest Relations Agent – Sheraton Dallas Hotel – USA

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Job Number 19162107
Job Category Rooms and Guest Services Operations
Location Sheraton Dallas Hotel| 400 North Olive St| Dallas| Texas| United
States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Engage hotel guests to enhance the service experience through activation of
all outlet services within the lobby area (e.g.| Restaurant & Bar| Front
Desk| Business Center| Lounge| etc.). Respond to guest requests for special
arrangements or services (e.g.| transportation| reservations| dry cleaning) by
making arrangements or identifying appropriate providers. Respond to special
requests from guests with unique needs and follow up to ensure satisfaction.
Gather| summarize| and provide local area knowledge to inform guests about the
property and the surrounding area amenities| including special events and
local activities. Contact appropriate individual or department (e.g.|
Bellperson| Housekeeping| Food & Beverage Server) as necessary to resolve
guest call| request| or problem. Report accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.

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Federal – Workplace Operations Representative

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Job Description
Organization: Accenture Federal Services

Location: San Antonio, TX

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes. We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation’s priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.

The Workplace Operations Representative independently carries out all the services in their area or responsibility. The scope of the job may include a wide range of Workplace Services and/or activities including mainly routine tasks to be completed independently according to office guidelines and/or under general supervision.

Responsibilities Include:
Receive and relay incoming, outgoing and internal calls according to local guidelines
Handle and route messages appropriately
Answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource
Greet and direct employees and visitors
Process space reservation requests for day of walk-ups (assign and confirm space) and ensure optimal workspace occupancy
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
Stock and maintain appearance of general use areas (Ex. copy room, coffee/vending area, etc.)
Provide basic technical support for standard office equipment (Ex. copiers and printers)
Provide support and/or execute activities related to onsite or offsite meetings and events
Receive, process, and deliver inbound and outbound, mail, packages and faxes
Deliver stationery
Handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding
Assist customers with document retrievals/returns while assuring adherence to archival guidelines
Coordinate destruction of documents
Keep track and follow up on customer requests until completion
Perform administrative duties according to location guidelines
May act as a point of contact for external providers (commodity)
May contribute to the preparation of daily, weekly, and monthly reports
Accenture Carnival
Carnival Corporation reimagines guest experiences with high-touch tech.
READ MORE
Qualifications
Basic Qualifications:

1 year of experience with MS Office Suite
1 year of Customer Service experience
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.