Assistant Banquet Service Manager – Scheduler (NE) (Gratuity Pool) – Gaylord National Resort & Convention Center – USA


Job Number 20011663
Job Category Event Management
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.


Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements and
standards. Assists in developing and directing team to provide consistent|
high quality service.


Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.


Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service
standards| while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.


Payrolled Flex Staff (NE) – Temporary Mgr – BMSC Planning & Svcs – Marriott International HQ – USA


Job Number 19161248
Job Category Administrative
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

This is a temporary position.

The Manager| Global Performance Services will support the Sales Organization
by focusing on the
maximization of organization and individual sales effectiveness. Typically
administers a program or portion of a
program(s) within a department. Work is generally varied and administrative or
project oriented. Work involves
monitoring for regulatory compliance.
CLS Generic Expected Contributions
– Manages small to medium projects| business processes or parts of larger
– Responds to| solves and makes decisions on more complex/non-routine
business requests with limited risk.
– Responsible for own work and contributing to team| department and/or
business results.
– Assists more senior associates in achieving business results by:
– identifying opportunities to enhance the effectiveness of business
– participating in collaborating on department operating plans.
– recognizing and celebrating team successes.
– Demonstrates an awareness of personal strengths and areas for improvement
and acts independently to improve and
increase skills and knowledge.
– Performs other duties as appropriate.
Specific Expected Contributions
– Maintain policy and process documents to support goal setting
– Coordinate meetings by scheduling| creating agendas and managing and
distributing meeting minutes
– Prepare and conduct web conferences| including recurring internal events
and ad hoc requests from Sr. Executives and
– Create| edit and collaborate on communications| presentations and print
– Produce required sales reports timely and accurately for Sales
Organizations globally
– Provide support for Top Performer and Golden Circle programs as needed
including data collection| documentation|
leaderboards| tracking| and analysis
– Create and deliver training and informational webinars for Sales discipline
as needed related to goal setting and
productivity tracking
– Facilitate training on web-conferencing software and coordinate related
– Respond to requests from Sales stakeholders for data related to goal
setting and productivity
– Establish relationships with Sales stakeholders| including senior
leadership at MI headquarters as well as in the field
– Provide administrative support to Director| Global Performance Services
– Provide support including| but not limited to| ordering supplies and
equipment| managing shipping| preparing work
readiness and completing transition of new hires by managing requests through
request center.
– Update wen content (e.g.| MGS| MyLearning| SharePoint| etc.)| as needed
– Represent Global Performance Services as a participant on projects and task
forces as appropriate
– Special projects as assigned| including ad hoc requests for information
relative to Sales & Marketing initiatives
– Provide support for the creation of Sr. Leadership communication documents
that align with priorities of Sales and
Marketing discipline as directed by the Sr. Director or Director| Global
Performance Services
CLS Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate
strong leadership and relationship
skills as follows:
Generally a professional position with specific knowledge in sales discipline.
College degree and/or relevant experience
typically required.
Specific Candidate Profile
– Proficient in excel and data manipulation and analysis
– Excellent communication and writing/grammar skills
– Knowledge and experience in direct sales environment
– Excellent presentation and influencing skills
– Ability to work effectively in a large| complex organization politically
– Highly developed interpersonal skills to effectively interface with all
levels of management and with a variety of accounts/
– Professional maturity| sound business judgment
– Comfort with ambiguity
– High energy and strong passion for Sales and Marketing and the internal and
external customer
– Champion for change| not for the sake of change| but for the continuous
improvement of performance and effectiveness
– Excellent Problem Solving Skills
– Demonstrates self-confidence| energy and enthusiasm
– 2+ years field sales in Property| Area| Group or Global Sales or related
analysis experience
– Strong systems knowledge; Excel| CI/TY| MRDW| Delphi| Salesforce| Opera|
Education and Experience:
– Bachelor’s degree OR
– 3-5 years of experience in the hospitality industry with hospitality sales

Quality Assurance Kitchen Supervisor – Sheraton Dallas Hotel – USA


Job Number 19137875
Job Category Food and Beverage & Culinary
Location Sheraton Dallas Hotel| 400 North Olive St| Dallas| Texas| United
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Supervise and coordinate activities of cooks and workers. Determine how food
should be presented| and create decorative food displays. Ensure proper
portion| arrangement| and food garnish to be served. Monitor the quantity of
food that is prepared. Inform F &B service staff of 86|ed items and number of
available menu specials. Prepare special meals or substitute items. Assist
cooks and kitchen staff with various tasks. Provide cooks with needed items.
Monitor stock of kitchen supplies and food. Maintain kitchen logs for food
safety program and food products. Ensure the quality of the food items and
notify manager if a product does not meet specifications. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Address guests| service needs. Speak with
others using clear and professional language. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Stand| sit| or walk for an extended
period of time. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 25 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.


Director of Training and Quality Assurance – La Quinta Resort & Club


Assesses training needs against quality indices and develops a strategic plan
designed to close all quality| service and loyalty gaps. Creates| conducts and
administers the annual training and development plan for the cluster in
compliance with corporate requirements. Supports senior leadership in
initiatives to manage change and influence the culture to achieve strategic
goals. Responsible for leadership and supervisory development and succession
planning. Interviews| trains| supervises| counsels| schedules and evaluates
What will I be doing?
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success

This continued leadership is the result of our Team Members staying true t

our Vision| Mission| and Values. Specifically| we look for demonstration o

these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!