Assistant Banquet Service Manager – Scheduler (NE) (Gratuity Pool) – Gaylord National Resort & Convention Center – USA


Job Number 20011663
Job Category Event Management
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.


Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements and
standards. Assists in developing and directing team to provide consistent|
high quality service.


Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.


Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service
standards| while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.


Payrolled Flex Staff (NE) – Temporary Mgr – BMSC Planning & Svcs – Marriott International HQ – USA


Job Number 19161248
Job Category Administrative
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

This is a temporary position.

The Manager| Global Performance Services will support the Sales Organization
by focusing on the
maximization of organization and individual sales effectiveness. Typically
administers a program or portion of a
program(s) within a department. Work is generally varied and administrative or
project oriented. Work involves
monitoring for regulatory compliance.
CLS Generic Expected Contributions
– Manages small to medium projects| business processes or parts of larger
– Responds to| solves and makes decisions on more complex/non-routine
business requests with limited risk.
– Responsible for own work and contributing to team| department and/or
business results.
– Assists more senior associates in achieving business results by:
– identifying opportunities to enhance the effectiveness of business
– participating in collaborating on department operating plans.
– recognizing and celebrating team successes.
– Demonstrates an awareness of personal strengths and areas for improvement
and acts independently to improve and
increase skills and knowledge.
– Performs other duties as appropriate.
Specific Expected Contributions
– Maintain policy and process documents to support goal setting
– Coordinate meetings by scheduling| creating agendas and managing and
distributing meeting minutes
– Prepare and conduct web conferences| including recurring internal events
and ad hoc requests from Sr. Executives and
– Create| edit and collaborate on communications| presentations and print
– Produce required sales reports timely and accurately for Sales
Organizations globally
– Provide support for Top Performer and Golden Circle programs as needed
including data collection| documentation|
leaderboards| tracking| and analysis
– Create and deliver training and informational webinars for Sales discipline
as needed related to goal setting and
productivity tracking
– Facilitate training on web-conferencing software and coordinate related
– Respond to requests from Sales stakeholders for data related to goal
setting and productivity
– Establish relationships with Sales stakeholders| including senior
leadership at MI headquarters as well as in the field
– Provide administrative support to Director| Global Performance Services
– Provide support including| but not limited to| ordering supplies and
equipment| managing shipping| preparing work
readiness and completing transition of new hires by managing requests through
request center.
– Update wen content (e.g.| MGS| MyLearning| SharePoint| etc.)| as needed
– Represent Global Performance Services as a participant on projects and task
forces as appropriate
– Special projects as assigned| including ad hoc requests for information
relative to Sales & Marketing initiatives
– Provide support for the creation of Sr. Leadership communication documents
that align with priorities of Sales and
Marketing discipline as directed by the Sr. Director or Director| Global
Performance Services
CLS Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate
strong leadership and relationship
skills as follows:
Generally a professional position with specific knowledge in sales discipline.
College degree and/or relevant experience
typically required.
Specific Candidate Profile
– Proficient in excel and data manipulation and analysis
– Excellent communication and writing/grammar skills
– Knowledge and experience in direct sales environment
– Excellent presentation and influencing skills
– Ability to work effectively in a large| complex organization politically
– Highly developed interpersonal skills to effectively interface with all
levels of management and with a variety of accounts/
– Professional maturity| sound business judgment
– Comfort with ambiguity
– High energy and strong passion for Sales and Marketing and the internal and
external customer
– Champion for change| not for the sake of change| but for the continuous
improvement of performance and effectiveness
– Excellent Problem Solving Skills
– Demonstrates self-confidence| energy and enthusiasm
– 2+ years field sales in Property| Area| Group or Global Sales or related
analysis experience
– Strong systems knowledge; Excel| CI/TY| MRDW| Delphi| Salesforce| Opera|
Education and Experience:
– Bachelor’s degree OR
– 3-5 years of experience in the hospitality industry with hospitality sales