Director of Training and Quality Assurance – La Quinta Resort & Club

APPLY HERE

JOB DESCRIPTION
 
Assesses training needs against quality indices and develops a strategic plan
designed to close all quality| service and loyalty gaps. Creates| conducts and
administers the annual training and development plan for the cluster in
compliance with corporate requirements. Supports senior leadership in
initiatives to manage change and influence the culture to achieve strategic
goals. Responsible for leadership and supervisory development and succession
planning. Interviews| trains| supervises| counsels| schedules and evaluates
staff.
What will I be doing?
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success

This continued leadership is the result of our Team Members staying true t

our Vision| Mission| and Values. Specifically| we look for demonstration o

these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Software Quality Assurance Specialist 1 – AECOM – USA

APPLY HERE

AECOM Software Quality Assurance Specialist 1 in Norfolk- Virginia
United States of America – Virginia- Norfolk
Job Summary
AECOM is seeking a
Software Quality Assurance Specialist 1 to support the software
development life cycle of a medium-to-large scale project including the
creation- modification- and running of test plans/cases to certify system
functionality and/or changes. Also required to assist with configuration
management tasks of test plans/cases- document control- and the coordination
of requirement changes on projects as required.
Minimum Requirements
Bachelor|s degree in Information Systems or related area or 1 – 3 years of job-related experience working on and supporting software application testing.

Under supervision- create- modify- and run test plans/cases to certify application functionality and/or changes.

Assist implementing configuration management tasks to include developing testing artifacts- process guidance- business and workflow processes and supporting documentation as required.

Understand and implement testing processes using related application testing tools.

Ability to work independently and part of a team.

Good oral and written communication skills.

Position requires the ability to pass and maintain a Security Clearance- which requires U.S. citizenship.

Preferred Qualifications

Experience with Microsoft Test Manager

Experience with Microsoft Team Foundation Server (TFS).

Experience writing Agile development methodology

SCRUM Master Certification

ASTQB Certified Tester Foundation Level

Possess an Active Secret Clearance.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Information Technology

Business Line Management Services

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 222854BR

Clearance Required Yes

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Project Planning Supervisor – AECOM – USA

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AECOM Project Planning Supervisor in Las Vegas- Nevada
United States of America – Nevada- Las Vegas
Job Summary
Reports to Civil Engineer Site Manager and Deputy Civil Engineer Site Manager.
Supervises a staff of planners and inspectors. Responsible for supervising
contractors and staff while maintaining a safe work environment.
Essential Responsibilities:
Acts as project supervisor on capital construction and renovation projects.
Directs and monitors various design and construction related activities- including the work of architects- contractors- and other consultants.
Reviews architectural and engineering drawings.
Monitors projects to ensure compliance with building codes- ordinances- current UFC`s and regulations- policies and procedures- including inspection of completed projects for accuracy- completeness- and compliance with established contracts- standards- and specifications.
Manages the budget of all project matters.

Develops budget estimates- prepare RFP`s- select and vet bidders.

Assist in the preparation- solicitation- and review of bids- proposals- and administration of contract documents related to capital construction projects.

Reviews projects and contracts for compliance and takes appropriate action to resolve discrepancies.

Acts as a liaison with construction management firms; oversees their performance and coordinates their services.

Inspects and coordinates maintenance for uninterruptable power supplies (UPS). Diesel generators- automatic transfer switches associated with critical equipment. Responsible for Real Property asset management- inventory- accountability- and documentation IAW contract and government regulatory requirements.

Educates external customers of CE processes and contractual requirements- interface and facilitate with customers and government agencies.

Manages preventative maintenance program for assigned geographical area.

Ensure CE CDRL reports are accomplished- delivered on time- content is accurate and formatted IAW contracts DID instructions.

Responsible for facility manager training and maintaining accurate up to date facility manager listings.

Responsible for development and delivery of CE status Report to identify PM- CM- and WO status- impact and solutions for issues impacting customer missions.

Supervises trades personnel- utilizing the SMART team concepts.Performs all other position related duties as assigned or requested.

Work Environment- Physical Demands- and Mental Demands:

Works in a general office environment. Frequent travel over long distances
throughout the NTTR is required and will necessitate routine overnight stays
in austere and harsh environments. As an exempt employee- may be required to
work other than standard work hours to ensure effective customer support.
Repetitive use of personal computer and general office equipment- personal
protective equipment- and specialized safety equipment as necessary.

Minimum Requirements

Bachelor`s degree in Civil Engineering or equivalent experience. One year
related experience may be substituted for one year of education if degree is
required. 10 years demonstrated management and leadership applicable in field
of Facility Operations and Maintenance- Construction- and Civil Engineering.
This includes experience in engineering and administration in the operation
and maintenance of industrial or military facilities and in the organization
and implementation of design and construction programs. Experience managing
and leading work crews in the execution of construction work and facility O&M.
Must have working knowledge of AutoCAD and other Microsoft applications. Prior
military experience is a plus. Position requires the ability to qualify for
and maintain a Secret Security Clearance. Possess a valid state issued
driver`s license.

Preferred Qualifications

Local Candidates

Active DoD Security Clearance

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Planning

Business Line Management Services

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 222882BR

Clearance Required Yes

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Systems Manager Quality Assurance – Hilton Corporate – Memphis

APPLY HERE

JOB DESCRIPTION
 
From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
As a QA Systems Manager| your role within Distribution Services (DS) is to
support key functions across the business by utilizing innovative solutions to
provide frictionless and timely access to high-quality| integrated data. You
will be closely involved in data governance| data quality| data design

reporting and dashboards.

Partnering with the DS Project Managers and Developers| we will rely on you t

lead all aspects of quality assurance (QA) functions within the DS domain and
develop processes and techniques to ensure the right controls| monitoring| and
reporting are in place.

More specifically| you will:

Implement quality assurance techniques to ensure the high quality and timely delivery of applications that provide business value to our partners.
Define processes for test design and execution activities| as well as monitoring| measuring| and reporting bugs| test results and remediation efforts.
Act as an advisor who understands broader enterprise automation architecture to assess and provide cross platform| cross tooling automation solutions that can span development delivery models.
Create a seamless process of problem detection| testing and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
Develop solutions to automate reporting and functional testing| with back-end data validation using either commercial (off-the-shelf) or open source tools.
Produce automated| scheduled| and one-off reporting to internal and external users| while ensuring data accuracy which frequently has financial impact.
Partner collaboratively with business data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and/or data quality issues.
Lead the execution of quality assurance initiatives| coordinating with product owners| business analysts| designers and developers to determine solutions and enhance existing processes.

What are we looking for?

We believe success in this role will demonstrate itself through the following
attributes and skills:

Self-starter| well organized| and an assertive teammate| willing to take ownership of responsibilities with a high level of positive energy and drive
Effective communicator| collaborator| influencer and solution seeker across variety of opinions
Develops application test cases versus requirements outlined in Business Requirements documents (large projects) and ISRs (Information Services Requests)
Conducts application testing versus the test cases. Reviews results with Project Managers
Responsible for maintaining the integrity of reporting and data related to Commissions and Fee processing. Liaises with members of Global Travel Partnerships (GTP) and DS Billing Manager to ensure the validity of PFP rules| data| and reporting.
Creates process flow diagrams and presents them to relevant parties
Takes reporting requirements and develops ad hoc reports as well as recurring| scheduled reports. Able to prove the integrity of data as it rolls up from a detail level to higher summary levels.

To fulfill this role successfully| you must possess the following minimum
qualifications and experience:

Five (5) years of professional experience as a data and/or business analyst
Experience with change and release management
Expertise with the various types of testing: feature| regression| load| and user acceptance
Experience with Microsoft Office Suite and Visio. Seasoned experience with Excel
Experience with formulation| design and rollout of QA and testing methodologies

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Three (3) years of Hospitality industry experience
Three (3) years of experience in SQL reporting
One (1) year of experience with Project Management
Work experience with data lake API endpoints and SQL cloud environments
Strong qualitative| quantitative| and business analytic skills
Demonstrated leadership navigating complex organizations
Solid working experience with surrounding and supporting disciplines (data architecture| data integration| incident management| operations)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Payrolled Flex Staff (NE) Temporary IT Business Analyst – Marriott International HQ – USA

APPLY HERE

Job Number 19000Z7F
Job Category Administrative
Location Marriott International HQ| Bethesda| Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
This is a temporary position.

Job Summary

The IT Business Analyst – End User Experience will support the End User
Technology department and its technology modernization effort including OS
migrations| email migrations| virtualization| and digitization. This role will
lead creation and execution of our dashboarding program| collaborate with
service owners to monitor KPIs| drive human centered design sessions|
collaborate with colleagues across the enterprise| and manage relationships
with vendors. Functions as a technical expert. Collaborates with client and
information technology organizations to define functional requirements and
functional designs of creative solutions that will support the data analysis
strategy and future functional goals.

Candidate Profile

Required Qualifications
• Bachelor|s Degree or equivalent certification/experience
• 5 years’ experience Information Technology (IT) or related field.
• 5 years experiencerunning and/or creating formal reports in ServiceNow and
Sql Querying
• 3 years experience with data storytelling| analytics and/or visualization
• 5 years’ experience in Information Technology (IT) business data aggregation
and analysis

Desired Qualifications
• 1 year experience with IT Service Management tools such as ServiceNOW
• 5 years Microsoft Environment/Tools experience
• 1 year PowerBI development experience
• 1 year API and/or other data analytics experience
• 5 years SQL language and server management
• 5 years Global experience or federated business model experience
• Skilled at converting business needs into technology requirements and
working within IT to manage the execution of projects
• ITIL certification and/or 5 years experience in ITSM organization
• Deep knowledge in or project work in at least one EUC service area (Collab|
Messaging| Conferencing| AD| etc.)
• Broad technical experience across technical components including data
infrastructure| network| and applications

Core Work Activities
• Identify current or future systems/service provider issues which can be
tracked by data
• Analyze| synthesize and compare information to understand issues| identify
cause/effect relationships and explore alternative solutions for data
reporting to support decision making
• Deliver strategic data projects that provide key insights for high-priority
initiatives through a deep understanding of our end users and business
• Conduct interviews and collect feedback to identify key value drivers|
improvement areas and opportunities
• Documents functional| integration| and testing requirements
• Build reporting tools in Power BI and SQL server to provide executives with
actionable insights on end user sentiment| pain points and opportunities
• Identifies creative solutions to requirements| analyzes the strengths and
weaknesses of alternatives| and provides recommendations
• Present findings| recommendations| and results to EUT organization and
company leadership
• Trains and/or mentors other team members| and peers as appropriate

_

Payrolled Flex Staff (NE) Temporary Financial Analyst| Distribution Business Analyst – Marriott International HQ – USA

APPLY HERE

Job Number 19000WML
Job Category Administrative
Location Marriott International HQ| Bethesda| Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
Job Summary

This is a temporary position.

POSITION PURPOSE

The Financial Analyst| Distribution Business Analysis will assist in the
financial management and business unit level support and guidance for the
Customer Contact Centers (CCC’s)| Global Distribution Systems (GDS)| and
Property Support Services (PSS). The role will have a strong emphasis on North
American call centers| specifically with respect to finance policy
administration in the North America CCC’s. The role will also be responsible
for monthly and quarterly accounting and payroll functions in the St Thomas
Canada CCC. Travel as needed to St Thomas CCC will be required| and there will
be occasional travel as needed to other NAD CCC’s for purposes of finance
policy adherence & administration.

ESSENTIAL FUNCTIONS

St Thomas managerial payroll tasks
Managerial payroll for STT CCC Managers
Monthly payroll for STT CCC Agents & Managers including payroll & vacation accruals
St Thomas accounting tasks
Semi-monthly preparation of monthly wire funding request
Quarterly tax submissions
Assist with the preparation of stand-alone financial statements required for corporate reporting
Misc email questions & research items
• NAD CCC finance policy administration – travel to NAD CCC’s periodically to ensure compliance with current Starwood finance policies
Monthly reporting
Update worldwide call center metrics with volume| handle time & conversion
Update FTE metrics with paid hours| salary| FTE & hourly rate
Update cost per call reporting with actual compensation for worldwide call centers
Analyze actual variance to last year & budget
FX impact report – update & analyze FX impact on P&L
P&L and Trend Report for NAD CCC’s – Update & distribute P&L and trend report for 15 internal customers and over 30 cost centers
G/L Detail Reports for NAD CCC’s Update & distribute & review G/L detail reports for 15 internal customers and over 30 cost centers
Prepare monthly & quarterly deck for variance analyses
Create & maintain a tracking file for computer maintenance activities.
Create and maintain a tracking file for allocations
Track other staffing indicators: shrinkage %| occupancy %| etc
Utilize headcount file to forecast at associate level
Maintain a telecomm report
Create & maintain a tracking file for GDS

• HFM reporting| various P&L reports at detailed level
• Month end close tasks: OTA credit & SPG allocations
• Ad Hoc Analyses

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES
The individual must possess the following knowledge| skills and abilities:
• Requires good communication skills| both verbal and written.
• Must be able to perform a variety of duties and multi-task.
• Strong knowledge of Finance & Accounting.
• Advanced skills in Microsoft suite| enterprise-wide financial & accounting
systems| scorecard| business modeling & KPI measurement experience.
• Ability to be respond quickly & accurately to urgent requests from internal
customers
• Ability to recognize| promote & implement best practice processes.
• Ability to work well in a fast-paced| changing business environment|
requiring strong focus on several business groups with various objectives.
• Ability to be resourceful| creative and maintain flexibility.
• Ability to work well with others and also independently.

QUALIFICATION STANDARDS
Education Bachelor’s Degree in Finance or Accounting
MBA a plus (not required)

Experience
• Ideal candidate would have 5 Plus Years of financial/accounting work
experience supporting the business planning| forecasting| & analysis
functions.

• Call center background would be a definite PLUS!

This job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform from time
to time.

_

Payrolled Flex Staff (NE) Temporary Manager| Distribution Business Analyst – Marriott International HQ – USA

APPLY HERE

Job Number 19000WMS
Job Category Administrative
Location Marriott International HQ| Bethesda| Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
Job Summary

This is a temporary position.

POSITION PURPOSE

The Manager| Distribution Business Analysis will assist in the domestic and
international financial management and business unit level support and
guidance for the Customer Contact Centers (CCC’s)| Global Distribution Systems
(GDS)| and Property Support Services (PSS). The role will have a strong
emphasis on North American call centers with both domestic and international
metrics development| analysis| and support. The finance manager will provide
direct support to 15 internal customers/business partners (including VP’s) and
will help oversee an annual expense budget of approximately $86MM for NAD
CCC’s| and $30MM for GDS in approximately +/-65 cost/revenue centers.

ESSENTIAL FUNCTIONS

Monthly
• Analyze actuals & work with business partners to develop a balance of year
forecast
• Analyze CCC bookings revenue & develop the forecast
• Analyze actual SRS bookings revenue & develop the forecast
• Prepare month-end accounting deliverables (call volumes| telecomm accruals|
etc.)

Quarterly
• Provide business partners with customized quarterly reporting for quarterly
reviews
• Review & update capacity plan for staffing requirements
• Prepare & analyze cost per call data

Annually
• Analyze & assist in populating group fee packages
• Work with business partners to develop annual budgets & presentations

As Needed
• Metrics calls & meetings
• Operational calls & meetings
• Evaluate & provide expertise on enhancing processes (TM1| member
concessions| etc.)
• Allocation analyses (Tech| telecomm| etc.)
• Assist other team members
• Ad hoc reporting

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES
The individual must possess the following knowledge| skills and abilities:

• Requires good communication skills| both verbal and written.

• Must be able to perform a variety of duties and multi-task.

• Strong knowledge of Finance & Accounting.

• Advanced skills in Microsoft suite| enterprise-wide financial & accounting
systems| scorecard| business modeling & KPI measurement experience.

• Ability to be respond quickly & accurately to urgent requests from internal
customers

• Ability to recognize| promote & implement best practice processes.

• Ability to work well in a fast-paced| changing business environment|
requiring strong focus on several business groups with various objectives.

• Ability to be resourceful| creative and maintain flexibility.

• Ability to work well with others and also independently.

QUALIFICATION STANDARDS

Education Bachelor’s Degree in Finance or Accounting
MBA a plus (not required)

Experience
• Ideal candidate would have 5 Plus Years of financial/accounting work
experience supporting the business planning| forecasting| & analysis
functions.

• Call center background would be a definite PLUS!

This job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform from time
to time.

_