Events Specialist – The Westin Peachtree Plaza – USA

APPLY HERE

Job Number 19171946
Job Category Food and Beverage & Culinary
Location The Westin Peachtree Plaza| Atlanta| 210 Peachtree St NW|
Atlanta| Georgia| United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Events Manager – Atlanta Airport Marriott Gateway – USA

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Job Number 19174032
Job Category Event Management
Location Atlanta Airport Marriott Gateway| 2020 Convention Center
Concourse| College Park| Georgia| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Events Specialist – The Westin Denver International Airport – USA

APPLY HERE

Job Number 19170199
Job Category Food and Beverage & Culinary
Location The Westin Denver International Airport| 8300 Pena Boulevard|
Denver| Colorado| United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Special Events Assistant Manager – Waldorf Astoria Beverly Hills

APPLY HERE

JOB DESCRIPTION
 
Waldorf Astoria Beverly Hills is looking for an Assistant Manager to join the
_Special Events_ team!
This Forbes 5-Star hotel has 170 rooms|6|300 square feet of banquet space| and
4 food and beverage outlets.Thisincludes 2 restaurants| lobby lounge| and in-
room dining.
In this role| you will provide unparalleled service| ensure fluency| and
create memorable events for the guests. This position requires a hands-on
approach coordinating and executing the events from beginning to end including
set-up and break-down managing a team of up to 30.
The ideal candidate will be outgoing and polished with the ability to think
quick on their feet and build strong connections with guests and staff. At
least 3-5 years of food and beverage leadership experience with a backgroun

in banquets and luxury is required. Union experience is a plus.

For more information on the property|please visit:

Home

https://www.instagram.com/waldorfbevhills/

What will I be doing?

As a Special Events Assistant Manager| you would be responsible for assisting
in the planning| organization and execution of all banquet functions in the
hotel|s continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:

Assist in the management of all Banquet operations to include| but not limited to| guest service standards and initiatives| product quality| cost controls and overall profitability| marketing initiatives| systems use and management| budgeting and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation

Supervise food and beverage set up and clean up

Assist in planning| organizing and executing all banquet functions including| but not limited to| breakfast| coffee breaks| luncheons| dinners| cocktail receptions| galas| etc.

Assist in monitoring and developing team member performance to include| but not limited to| providing supervision| scheduling| conducting counselling and evaluations and delivering recognition and reward

Assist in recruiting| interviewing and training team members
Greets clients and responds to guest requests in a timely| friendly and efficient manner

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Event Manager – Hilton Houston Americas

APPLY HERE

JOB DESCRIPTION
 
The Hilton Americas-Houston Downtown is an AAA Four-diamond hotel conveniently
located in the heart of downtown Houston and connected to the George R. Brown
Convention Center via two indoor skywalks.
They are looking for a dynamic Event Manager to join their team!
What will I be doing?

As an Event Manager you will execute written sales agreement for moderately-
sized and moderately-complex events characteristically limited up to 300
cumulative room nights. Maintains liaison between the customer and their
representatives and the hotel by directing each department within the hotel as
to their specific role in the pre-planning and execution of on-sit

convention. Maximizes revenues and controls expenses through effectiv

negotiation of services and accurate forecasting. Responsible for successfu

execution of event and customer satisfaction to ensure customer remains loya

and books future business with hotel/company.

Specifically| you would be responsible for performing the following tasks to
the highest standards:

Initiates verbal and written communication (group resume| weekly pick up| post event report| call reports| banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure| room block management| food and beverage| public room rental and exhibit hall fees| incremental and affiliate revenue streams| performance damages and master billing process.
Analyzes customers| service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers| concerns while maintaining profitability.
Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks| food and beverage| exhibits and associated products and services. This includes| but is not limited to negotiation of pricing and terms and conditions of products| labor and services not specifically articulated in master agreement. Negotiates service agreements with companies and organizations affiliated with group business. Negotiates vendor partner agreements. Directs customer services via site visits| board meetings| menu testing| and planning meetings for definite and potential groups.
Participates in internal and external meetings as determined by the Director of Events i.e.| forecast| menu review| department| citywide pre-cons| operational department pre shifts etc. Participates in internal and external training and industry events; i.e.| Customer Focus Meetings & Conventions| Front Line Leadership| CPR| ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans.
In addition to performance of the essential functions| this position may be required to perform a combination of the following supportive functions| with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Directly assists customers as necessary| which may require moving of up to 20lbs
Performs other duties and responsibilities as assigned or required.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Coordinator| Meetings & Special Events – The Ritz-Carlton Orlando – USA

APPLY HERE

Job Number 19141366
Job Category Administrative
Location The Ritz-Carlton Orlando| Grande Lakes| 4012 Central Florida
Parkway| Orlando| Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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