Spa Receptionist PT – Waldorf Astoria Boca Raton Resort


The Boca Raton Resort & Club is seeking a part time Spa Reception Agent.
A Spa Reception Agent will be greeting and registering guests entering the
spa/salon/health club/fitness center. A Spa Reception Agent provides the Spa
managers with administrative and clerical support including word processing|
typing| e-mailing| filing| data-entry| faxing| copying| corresponding|
answering telephones| processing mail| taking notes and/or dictation| making
travel arrangements and performing other general office duties.
What will I be doing?
Average Percent of Time:
85% – Provides efficient guest service from point of arrival to check out.
Books| changes| cancels appointments. Sells retail.
10% – Assists with laundry and tidies up the locker rooms and lounge area.

Supportive Functions:

In addition to performance of the essential functions| this position may be
required to perform a combination of the following supportive functions| with
the percentage of time performing each function to be solely determined by the
supervisor based upon the particular requirements of the company.

•Accurately schedule all Spa and Salon reservations| changes| cancellations in
Spa Soft| confirm reservations and inform guest of Spa Policies.

•Accurately process all billing and posting for spa and retail services:
report any overages and shortages to supervisor.

•Accurately explain spa treatment menu and packages to guests.

•Greet and welcome all incoming and outgoing guests and staff in accordance to
Resort Standards.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!