Spa Receptionist PT – Waldorf Astoria Boca Raton Resort

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JOB DESCRIPTION
 
The Boca Raton Resort & Club is seeking a part time Spa Reception Agent.
A Spa Reception Agent will be greeting and registering guests entering the
spa/salon/health club/fitness center. A Spa Reception Agent provides the Spa
managers with administrative and clerical support including word processing|
typing| e-mailing| filing| data-entry| faxing| copying| corresponding|
answering telephones| processing mail| taking notes and/or dictation| making
travel arrangements and performing other general office duties.
What will I be doing?
Average Percent of Time:
85% – Provides efficient guest service from point of arrival to check out.
Books| changes| cancels appointments. Sells retail.
10% – Assists with laundry and tidies up the locker rooms and lounge area.

Supportive Functions:

In addition to performance of the essential functions| this position may be
required to perform a combination of the following supportive functions| with
the percentage of time performing each function to be solely determined by the
supervisor based upon the particular requirements of the company.

•Accurately schedule all Spa and Salon reservations| changes| cancellations in
Spa Soft| confirm reservations and inform guest of Spa Policies.

•Accurately process all billing and posting for spa and retail services:
report any overages and shortages to supervisor.

•Accurately explain spa treatment menu and packages to guests.

•Greet and welcome all incoming and outgoing guests and staff in accordance to
Resort Standards.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

DTS Sustaining Engineering – DELL – USA

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## Software Senior Principal Engineer
_As part of the DTS Sustaining Engineering team you will be focal point of
engineering contact for the corporate support organization . This is highly
technical support centric team can accept customer escalations from corporate
support and as an SME development engineering will manage and resolve them.
The successful candidate will be joining a team of engineers considered as
systems experts and widely recognized as engineers that help drive
improvements and features of the highest quality with recovery- serviceability
and Total Customer Experience the forefront of everything they do._
_Competitive salary_
Dell provides the technology that transforms the way we all work and live. Bu

we are more than a technology company — we are a people company. We inspire

challenge and respect every one of our over 100-000 employees. We also provid

them with unparalleled growth and development opportunities. We can`t wait fo

you to discover this for yourself as a Software Senior Principal Engineer o

our DTS Sustaining Engineering team in Hopkinton.

The Software Engineering team delivers next-generation software application
enhancements and new products for a changing world. Working at the cutting
edge- we design and develop software for platforms- peripherals- applications
and diagnostics — all with the most advanced technologies- tools- software
engineering methodologies and the collaboration of internal and external
partners.

Key Responsibilities

Responsible for Development/Sustaining DELLEMC High End Enterprise Storage platform
Remotely troubleshoot and resolve complex product and customer environment issues at engineering/sustaining level support and as a team ensure 24 7 coverage.
Identify code bugs- product related issues or negative trends in field escalations- document in bug tracking systems. Quantify the impact on support and customer of these problems and work directly with DTS sustaining development team in determining severity- priority and targeted code for fix.
Facilitate knowledge transfer to cross-functional sustaining engineering team for existing product components- bug triage and fix methods- and be the technical reviewer of all knowledge centered solutions. Where applicable- sustaining engineering document and present detailed procedures to be used by high level support for adhoc workarounds.
Engage in Corporate Quality efforts to measure the quality critical code fixes and procedures. Provide root cause analysis of high impact cases and put in place procedural fixes that ensure the problems are avoided in the future.
Identify areas where product serviceability causes inefficiencies and problems for field and remote support staff. Cogitate as a team and advise short term solutions.
Develop platform level scripts that aid in removing human error- speed up triage or empower support to carry out more complicated investigation and fixes.
Stay current on latest technologies- features- components and fix utilizing lab environments. Setup and maintain local lab environments utilizing these systems during escalation triage.

Essential Requirements

Software Development in C programming.
Strong knowledge & troubleshooting skills and experience on DELLEMC VMAX (Enterprise Storage)
General knowledge and application of engineering concepts
Excellent written and oral communication skills.
Understanding of business environment.
Experience working on enterprise class systems
Ability to work in a team environment.

Desirable Requirements

Self-starter with strong self-motivation- able to work under remote management with directives limited to general goals.
Strong technical aptitude with analytical approach and tenacious problem solving skills.
Excellent verbal and written communication skills required
Organizational skills
Ability to handle multiple competing priorities and work in a dynamic environment is essential
Prior experience of DELLEMC Block Storage- VMAX generation HW

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you have what it takes to bring innovative new products and services to
life in collaboration with world-class experts- this is your opportunity to
develop with Dell.

##

Job Family: Engineering Job ID: R034978

Spa Receptionist (Full-Time) – The Ritz-Carlton – USA

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Job Number 19077599
Job Category Spa
Location The Ritz-Carlton| Half Moon Bay| One Miramontes Point Road| Half
Moon Bay| California| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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