Job Number 19000W17
Job Category Sales and Marketing
Location Sheraton Kauai Resort| Koloa| Hawaii
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Promote awareness of brand image internally and externally. Develop marketing
materials and assemble information packages (e.g.| brochures| promotional
materials| maps) for promotional events| property tours| and conferences.
Prepare or edit letters| invitations| monthly and quarterly press reports| and
news releases| using word processing| spreadsheet| database| or presentation
software. Make updates to property website and monitor website for accuracy on
a weekly basis. Handle magazine photo shoots on property. When public
relations director is not available| response to all daily general media
inquiries or refer to an appropriate spokesperson. Help to monitor media
coverage and other external factors to identify potential or actual problem
areas and opportunities. Support media relations outreach efforts and other
activities to bolster the property|s reputation and image in the community.
Coordinate on-property visits from media| including reservations| amenities|
special requests| and dining. File and update press database| digital library|
and press clippings.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards; anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.