Category: telephone

Guest Service Agent – Gaylord Opryland Resort – Nashville Tennessee United States

Jobs at Gaylord Opryland Resort USA
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Jobs at Gaylord Opryland Resort USASeasonal, Part-time
Job Description
Posting Date Nov 13, 2020
Job Number 20065649
Job Category Rooms and Guest Services Operations
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAP
Brand Gaylord Hotels
Schedule Seasonal – Part-Time
Position Type Non-Management/Hourly

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you’ll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Job Summary

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Your Service – Runner (Full-Time) Marriott Marquis Houston Downtown – Marriott Marquis Houston – USA

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Job Number 20018041
Job Category Rooms and Guest Services Operations
Location Marriott Marquis Houston| 1777 Walker Street| Houston| Texas|
United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Our jobs aren’t just about moving items from one place to another. Instead| we
want to build an experience that is memorable and unique – and each position
contributes to making that possible for our guests. At our hotels| Runners
work across departments to ensure that guests and associates have what they
need at the point in time when they need it. Whether delivering items directly
to guests in their room or providing support to housekeeping| engineering|
banquets| restaurants| the front office| or other areas that need assistance|
our Runners move about their space to get the job done. They are critical to
ensure smooth operations throughout the entire hotel.

No matter what position you are in| there are a few things that are critical
to success – ensuring a safe work place| following company policies and
procedures| maintaining confidentiality| upholding quality standards| and
ensuring your uniform| personal appearance| and communications are
professional. Runners will be on their feet and moving around (stand| sit| or
walk for an extended time; move through narrow| confined| or elevated spaces
as well as up and down stairs and/or service ramps)| ensure they have what
they need to do their work (read and visually verify information in a variety
of formats| including small print; visually inspect tools| equipment| or
machines)| and taking a hands-on approach to work (move| lift| carry| push|
pull| and place objects weighing less than or equal to 55 pounds without
assistance; reach overhead and below the knees| including bending| twisting|
pulling| and stooping). Doing all of these things well| and other reasonable
job duties as requested| is critical for Runners – to get it right for our
guests and our business each and every time.

_

Agent-At Your Service Overnight/$15.50 – JW Marriott Phoenix Desert Ridge Resort & Spa – USA

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Job Number 20001364
Job Category Rooms and Guest Services Operations
Location JW Marriott Phoenix Desert Ridge Resort & Spa| 5350 East
Marriott Drive| Phoenix| Arizona| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Switchboard / Communications Agent (RCDCR) – The Ritz Carlton Club – USA

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Job Number 19129034
Job Category Rooms and Guest Services Operations
Location The Ritz Carlton Club| Vail| 728 West Lionshead Circle| Vail|
Colorado| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines. Process guest requests for wake up calls|
screening calls| do not disturb| call forwarding| conference calls| TDD relay
calls| and non-registered guest calls. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Review shift
logs/daily memo books and document pertinent information in logbooks. Notify
Loss Prevention/Security of any guest reports of theft. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
and thank guests with genuine appreciation. Speak with others using clear and
professional language| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| and support
team to reach common goals. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time or for an entire work
shift. Move| lift| carry| push| pull| and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Runner – At Your Service – JW Marriott Marco Island Beach Resort – USA

On: By: admin

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Job Number 19168255
Job Category Rooms and Guest Services Operations
Location JW Marriott Marco Island Beach Resort| 400 S. Collier Blvd.|
Marco Island| Florida| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Our jobs aren’t just about moving items from one place to another. Instead| we
want to build an experience that is memorable and unique – and each position
contributes to making that possible for our guests. At our hotels| Runners
work across departments to ensure that guests and associates have what they
need at the point in time when they need it. Whether delivering items directly
to guests in their room or providing support to housekeeping| engineering|
banquets| restaurants| the front office| or other areas that need assistance|
our Runners move about their space to get the job done. They are critical to
ensure smooth operations throughout the entire hotel.

No matter what position you are in| there are a few things that are critical
to success – ensuring a safe work place| following company policies and
procedures| maintaining confidentiality| upholding quality standards| and
ensuring your uniform| personal appearance| and communications are
professional. Runners will be on their feet and moving around (stand| sit| or
walk for an extended time; move through narrow| confined| or elevated spaces
as well as up and down stairs and/or service ramps)| ensure they have what
they need to do their work (read and visually verify information in a variety
of formats| including small print; visually inspect tools| equipment| or
machines)| and taking a hands-on approach to work (move| lift| carry| push|
pull| and place objects weighing less than or equal to 55 pounds without
assistance; reach overhead and below the knees| including bending| twisting|
pulling| and stooping). Doing all of these things well| and other reasonable
job duties as requested| is critical for Runners – to get it right for our
guests and our business each and every time.

_

At Your Service Agent – Gaylord National Resort & Convention Center – USA

On: By: admin

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Job Number 19151928
Job Category Rooms and Guest Services Operations
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Guest Service – At Your Service Agent – Salt Lake Marriott Downtown at City Creek – USA

On: By: admin

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Job Number 19139591
Job Category Rooms and Guest Services Operations
Location Salt Lake Marriott Downtown at City Creek| 75 S. West Temple|
Salt Lake City| Utah| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Telephone Communication Operator/PB – Hilton Fort Lauderdale Marina

On: By: admin

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JOB DESCRIPTION
 
A Guest Services Agent with Hilton Hotels and Resorts is responsible for
greeting and registering guests and checking guests out of the hotel in the
hotelÆs continuing effort to deliver outstanding guest service and financial
profitability.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travelers a world of authentic experiences. Hilton remains an
innovative| forward-thinking hospitality leader by offering best-in-class
products| services and amenities to ensure that every guest feels cared for|
valued and respected. From inaugural balls and international award galas to
business events and personal moments| Hilton is where the world makes history|
closes the deal| toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton WorldwideÆs ten market-leadin

brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brandÆs reputation and what it
takes to provide a globally recognized hospitality experience| you may be just
the person we are looking for to work as a Team Member with Hilton Hotels &
Resorts.

What will I be doing?

As a Guest Services Agent| you would be responsible for greeting and
registering guests and checking guests out of the hotel in the hotelÆs
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:

Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner

Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfaction

Receive| input| retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. Specifically| we look
for demonstration of these Values:

H Hospitality – We|re passionate about delivering exceptional guest
experiences.

I Integrity – We do the right thing| all the time.

L Leadership – We|re leaders in our industry and in our communities.

T Teamwork – We|re team players in everything we do.

O Ownership – We|re the owners of our actions and decisions.

N Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes in
our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and| depending upon
eligibility| a vacation or Paid Time Off (PTO) benefit. You will instantly
have access to our unique benefits such as the Team Member and Family Travel
Program| which provides reduced hotel room rates at many of our hotels for you
and your family| plus discounts on products and services offered by Hilton
Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs
Health & Welfare benefit plans| depending on eligibility. Hilton Worldwide
also offers eligible team members a 401K Savings Plan| as well as Employee
Assistance and Educational Assistance Programs. We look forward to reviewing
with you the specific benefits you would receive as a Hilton Worldwide Team
Member. The above information is provided as a highlight of the major benefits
offered to most full-time team members in the United States. All benefits
listed may not be offered at all locations. This is not a summary plan
description or official plan document.

Guest Service – At Your Service Agent – Salt Lake Marriott Downtown at City Creek – USA

On: By: admin

APPLY HERE

Job Number 19139591
Job Category Rooms and Guest Services Operations
Location Salt Lake Marriott Downtown at City Creek| 75 S. West Temple|
Salt Lake City| Utah| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Front Desk / Switchboard Communications Agent (RCDCR) – Ritz-Carlton – USA

On: By: admin

APPLY HERE

Job Number 19138437
Job Category Rooms and Guest Services Operations
Location Ritz-Carlton| Aspen| 75 Prospector Road| Aspen| Colorado| United
States
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Operate telephone switchboard station in order to answer telephone calls and
monitor busy or unanswered lines. Process guest requests for wake up calls|
screening calls| do not disturb| call forwarding| conference calls| TDD relay
calls| and non-registered guest calls. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Review shift
logs/daily memo books and document pertinent information in logbooks. Notify
Loss Prevention/Security of any guest reports of theft. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
and thank guests with genuine appreciation. Speak with others using clear and
professional language| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| and support
team to reach common goals. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time or for an entire work
shift. Move| lift| carry| push| pull| and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]