Personal Concierge (Front Office/Guest Services) – Waldorf Astoria Beverly Hills

APPLY HERE

JOB DESCRIPTION
 
What will I be doing?
The Personal Concierge administers and supervises all True Waldorf Service
(TWS) arrivals in order to achieve an authentic and unique service experience
for our guests by providing the highest levels of courtesy| professionalism
and unparalleled service. This position acts as a first impression of Waldorf
Astoria Hotels & Resorts by contacting guests prior to their arrival|
ascertaining their needs and preparing for their stay.
The Personal Concierge provides guests with a stay experience that is
customized to their needs| while creating a sense of we|ve been expecting you.
The Personal Concierge meets and greets all TWS guests upon arrival. This
position represents the highest level of service by combining instincts and
expertise to ensure luxury through True Waldorf Service.

The Personal Concierge will be responsible for fulfilling the followin

responsibilities: Guest Check in| Concierge services| luggage assistance (Bel

duties)| door assistance| unpacking service| welcome beverage and fulfilling
other guest requests as required.

Qualifications for Personal Concierge:

Fluency in English.
Professional presentation.
Strong verbal and written communication skills.
2 years of customer service experience.
FULL availability to work AM and PM shifts| Monday-Sunday.

Must be able to perform job functions with attention to detail| speed and
accuracy; prioritize| organize and follow-up; be a clear thinker| remaining
calm and resolving problems using good judgment; follow directions thoroughly;
understand a guest|s service needs; work cohesively with co-workers as part of
a team; work with minimal supervision at times; maintain confidentiality of
guest information and pertinent hotel data. Excels in a team environment.

Strong preference for Five Star experience| Forbes| additional language skills
in German| French| Spanish| Arabic| Japanese| Korean or Chinese.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Concierge – The Lodge at Sonoma Renaissance Resort & Spa – USA

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Job Number 190019AW
Job Category Spa
Location The Lodge at Sonoma Renaissance Resort & Spa| 1325 Broadway at
Leveroni & Napa Roads| Sonoma| California| United States
Brand Renaissance Hotels
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Residences Concierge – The Ritz-Carlton New York – USA

APPLY HERE

Job Number 19001ADJ
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton New York| Westchester| 3 Renaissance Square|
White Plains| New York| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and their guests
with unique needs and follow up to promote satisfaction. Gather| summarize|
and provide information to Residence owners and their guests about the
property and the surrounding area amenities| including special events and
activities. Announce all visitors| contractors| etc. to Residence owners
before allowing them to go up and permit access to only authorize visitors|
and implement into the key track system. Answer| record| and process all
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Engineer| Bellperson| Housekeeping) as
necessary to resolve call| request| or problem. Understand and assist with
owners| reservation services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet services for
owners when requesting for their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Report any incidents| accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearances are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all Residence owners and their guests according to company standards|
anticipate and address service needs| assist individuals with disabilities|
and thank others with genuine appreciation. Speak with others using clear and
professional language| prepare and review written documents accurately and
completely| and answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time or for an entire work shift. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge – Hilton Beverly – Beverly Hills

APPLY HERE

JOB DESCRIPTION
 
As a Concierge| you would be responsible for assisting guests with various
tasks related to their visit and for providing information about the hotel and
the local vicinity in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
performing the following tasks to the highest standards:
Provide information| recommendations and booking services for a variety of guest inquiries| including| but not limited to| directions| hours of outlet operation| hotel services| transportation and travel arrangements| tour and event tickets| restaurant reservations| and medical care
Process and deliver messages for guests
Retrieve mail| small packages and facsimiles for guests as requested
Arrange and confirm recreational| business and dining activities both inside and outside the hotel for guests
Respond to special requests for services including| but not limited to| dentists| doctors| child care| florists| etc.
Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Register VIP guests| as neede

Promote Company marketing programs and distribute printed materials| as needed

_This position requires FULL availability to work any day or shift

Monday-Sunday| 7am-11pm_

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge-Pool-Full Time – The Ritz-Carlton Coconut Grove – USA

APPLY HERE

Job Number 190010DN
Job Category Golf| Fitness| and Entertainment
Location The Ritz-Carlton Coconut Grove| Miami| Coconut Grove| Florida

Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Wash| mop| and clean the pool deck. Promote a fun and relaxing atmosphere for
guests in all recreational activities and areas by expressing an upbeat and
enthusiastic attitude. Observe activity in the recreational facility and
respond appropriately in accordance with local operating procedure in the
event of an emergency. Promote the rules and regulations of the recreation
facility. Be aware of possible situations where guests are not able to safely
participate in an activity and inform supervisor/manager. Provide assistance
to injured guests until the arrival of emergency medical services. Obtain|
fold| and stack towels according to company procedures. Report accidents|
injuries| and unsafe work conditions to manager; complete safety training and
certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Read and visually
verify information in a variety of formats (e. g.| small print). Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Enter and
locate work-related information using computers and/or point of sale systems.
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge| Part time – JW Marriott Minneapolis Mall of America – USA

APPLY HERE

Job Number 190010DF
Job Category Rooms and Guest Services Operations
Location JW Marriott Minneapolis Mall of America| Minneapolis| Minnesota

Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Residential Concierge – The St. Regis Bal Harbour Resort – USA

APPLY HERE

Job Number 19000VX7
Job Category Rooms and Guest Services Operations
Location The St. Regis Bal Harbour Resort| Bal Harbour| Florida VIEW ON
MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Club Level Concierge – The Ritz-Carlton Key Biscayne – USA

APPLY HERE

Job Number 19000Z5C
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Key Biscayne| Miami| Key Biscayne| Florida VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Residences Concierge/Loss Prevention – The Ritz-Carlton – USA

APPLY HERE

Job Number 19000T6N
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Sarasota| Sarasota| Florida
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Monitor Closed Circuit Televisions| perimeter alarm system| duress
alarms| and fire life safety system. Lock property entrances when required.
Serve as overnight Residences Concierge and Loss Prevention representative as
needed. Maintain coverage of Concierge area by assisting with the breaks of
the Concierge team. Respond to special requests from Residence owners and
their guests with unique needs and follow up to promote satisfaction. Answer|
record| and process all calls| messages| requests| questions| or concerns.
Contact appropriate individual or department (e.g.| Engineer| Bellperson|
Housekeeping) as necessary to resolve call| request| or problem. Review and
document all incidents in the logbooks and report to the next shift. Escort
any unwelcome persons from the property without interrupting the orderly flow
of property operation. Report to scenes of vehicle accidents/thefts. Call for
assistance using proper code responses. Perform Lobby Ambassador tasks. Report
any incidents| accidents| injuries| and unsafe work conditions to Residences
Manager/and or Director of Residences and complete safety training and
certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Visually inspect tools| equipment| or machines
(e. g.| to identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Maintain awareness of undesirable
persons on property premises. Perform other reasonable job duties as requested
by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge – The Westin Denver International Airport – USA

APPLY HERE

Job Number 19000W0Y
Job Category Rooms and Guest Services Operations
Location The Westin Denver International Airport| Denver| Colorado VIEW
ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_