Concierge Guest Experience Expert (Full-Time w/ Benefits) – The St. Regis Deer Valley – USA

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Job Number 19155494
Job Category Rooms and Guest Services Operations
Location The St. Regis Deer Valley| 2300 Deer Valley Drive East| Park
City| Utah| United States
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_

Executive Lounge Concierge $14.58hr plus FREE ECO PASS!!! – Hilton Denver City Center

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JOB DESCRIPTION
 
A Lounge Agent is responsible for preparing and replenishing food and beverage
service in the Executive Lounge in the hotel|s continuing effort to deliver
outstanding guest service and to maximize profitability.
What will I be doing?
As a Lounge Agent| you will comfort executive Guests throughout their stay at
the hotel by responding efficiently to their inquiries and offering advice and
information as requested. A Lounge Agent contributes to the first impressions
of our Guests and| therefore| must perform the following tasks to the highest
standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Walk the lounge carefully in order to clear dirty dishes and glasses from the tables; carry dirty dishes and glasses them to the kitchen to be rinsed and placed in the dishwasher. Operate the dishwasher| remove and dry clean service ware and put them in their proper place

Sweep| mop| clean and maintain the Executive Floor kitchen| bar area| lounge and bathroom throughout the shift. Maintain the cleanliness of the lounge at all times

Polish and dust furniture in the Executive Lounge on a daily basis

Maintain established linen| equipment and service ware par levels in the kitchen and lounge

Set up food & beverage for transport into the Lounge area.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge – JWMarriott/Ritz-Carlton LALIVE – USA

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Job Number 19147198
Job Category Rooms and Guest Services Operations
Location JWMarriott/Ritz-Carlton LALIVE| 900 W. Olympic Blvd| Los
Angeles| California| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Residences Concierge – The Ritz-Carlton – USA

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Job Number 19150334
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Fort Lauderdale| 1 North Fort Lauderdale Beach
Blvd| Fort Lauderdale| Florida| United States
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and their guests
with unique needs and follow up to promote satisfaction. Gather| summarize|
and provide information to Residence owners and their guests about the
property and the surrounding area amenities| including special events and
activities. Announce all visitors| contractors| etc. to Residence owners
before allowing them to go up and permit access to only authorize visitors|
and implement into the key track system. Answer| record| and process all
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Engineer| Bellperson| Housekeeping) as
necessary to resolve call| request| or problem. Understand and assist with
owners| reservation services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet services for
owners when requesting for their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Report any incidents| accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearances are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all Residence owners and their guests according to company standards|
anticipate and address service needs| assist individuals with disabilities|
and thank others with genuine appreciation. Speak with others using clear and
professional language| prepare and review written documents accurately and
completely| and answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time or for an entire work shift. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge-Club Level – Sheraton Denver Downtown Hotel – USA

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Job Number 19148131
Job Category Rooms and Guest Services Operations
Location Sheraton Denver Downtown Hotel| 1550 Court Pl| Denver| Colorado|
United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_

Residences Concierge – W Hollywood Condo Assoc WH – USA

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Job Number 19139780
Job Category Rooms and Guest Services Operations
Location W Hollywood Condo Assoc WH| 6250 Hollywood Blvd| Los Angeles|
California| United States
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to Residence owners| and their guests| requests for visitor
information| special arrangements| or services (e.g.| transportation|
reservations| dry cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from Residence owners and their guests
with unique needs and follow up to promote satisfaction. Gather| summarize|
and provide information to Residence owners and their guests about the
property and the surrounding area amenities| including special events and
activities. Announce all visitors| contractors| etc. to Residence owners
before allowing them to go up and permit access to only authorize visitors|
and implement into the key track system. Answer| record| and process all
calls| messages| requests| questions| or concerns. Contact appropriate
individual or department (e.g.| Engineer| Bellperson| Housekeeping) as
necessary to resolve call| request| or problem. Understand and assist with
owners| reservation services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet services for
owners when requesting for their vehicles. Perform Lobby Ambassador tasks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Report any incidents| accidents| injuries| and unsafe work
conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearances are clean and professional| maintain confidentiality of
proprietary information| and protect company assets. Welcome and acknowledge
all Residence owners and their guests according to company standards|
anticipate and address service needs| assist individuals with disabilities|
and thank others with genuine appreciation. Speak with others using clear and
professional language| prepare and review written documents accurately and
completely| and answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time or for an entire work shift. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.

_

Concierge – Conrad – Fort Lauderdale

APPLY HERE

JOB DESCRIPTION
 
A Concierge is responsible for assisting guests with various tasks related to
their visit and for providing information about the hotel and the local
vicinity in the hotel|s continuing effort to deliver outstanding guest service
and financial profitability.
What will I be doing?
As a Concierge| you would be responsible for assisting guests with various
tasks related to their visit and for providing information about the hotel and
the local vicinity in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
performing the following tasks to the highest standards:
Provide information| recommendations and booking services for a variety of guest inquiries| including| but not limited to| directions| hours of outlet operation| hotel services| transportation and travel arrangements| tour and event tickets| restaurant reservations| and medical care
Process and deliver messages for guest

Retrieve mail| small packages and facsimiles for guests as requeste

Arrange and confirm recreational| business and dining activities both inside and outside the hotel for guest

Respond to special requests for services including| but not limited to| dentists| doctors| child care| florists| etc

Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Register VIP guests| as needed
Promote Company marketing programs and distribute printed materials| as needed

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge (Par – Waldorf Astoria Beverly Hills

APPLY HERE

JOB DESCRIPTION
 
A Concierge is responsible for assisting guests with various tasks related to
their visit and for providing information about the hotel and the local
vicinity in the hotel|s continuing effort to deliver outstanding guest service
and financial profitability.
What will I be doing?
As a Concierge| you would be responsible for assisting guests with various
tasks related to their visit and for providing information about the hotel and
the local vicinity in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
performing the following tasks to the highest standards:
Provide information| recommendations and booking services for a variety of guest inquiries| including| but not limited to| directions| hours of outlet operation| hotel services| transportation and travel arrangements| tour and event tickets| restaurant reservations| and medical care
Process and deliver messages for guest

Retrieve mail| small packages and facsimiles for guests as requeste

Arrange and confirm recreational| business and dining activities both inside and outside the hotel for guest

Respond to special requests for services including| but not limited to| dentists| doctors| child care| florists| etc

Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Register VIP guests| as needed
Promote Company marketing programs and distribute printed materials| as needed

Qualifications for Concierge:

Required:

Fluency in English| professional presentation| strong verbal and written communication skills
2 years minimum Concierge experience
Computer skills
Must be able to perform job functions with attention to detail| speed and accuracy; prioritize| organize and follow-up; be a clear thinker| remaining calm and resolving problems using good judgment; follow directions thoroughly; understand and anticipate guest|s needs and desires; work cohesively with co-workers as part of a team; work with minimal supervision at times; maintain confidentiality of guest information and pertinent hotel data.
Excels in a team environment.

Strong preference for:

Five Star experience| Forbes
Additional language skills in German| French| Spanish| Arabic| Japanese| Korean or Chinese.
International experience in the luxury market

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Concierge – The Ritz-Carlton Orlando – USA

APPLY HERE

Job Number 19138563
Job Category Spa
Location The Ritz-Carlton Orlando| Grande Lakes| 4012 Central Florida
Parkway| Orlando| Florida| United States
Brand The Ritz-Carlton
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Meetings Concierge – Conrad – Fort Lauderdale

APPLY HERE

JOB DESCRIPTION
 
Provides department staff with administrative support including typing|
filing| answering telephones| maintaining calendars| mail| correspondence|
BEO|s| meetings and records. Coordinate and implement department activities
and projects| as assigned. May assist in servicing clients.
What will I be doing?
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:
Hospitality – We|re passionate about delivering exceptional guest experiences

Integrity – We do the right thing| all the time

Leadership – We|re leaders in our industry and in our communities

Teamwork – We|re team players in everything we do

Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!