Category: clerical

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Job Number 19167311
Job Category Rooms and Guest Services Operations
Location Renaissance New Orleans Pere Marquette French Quarter Area
Hotel| 817 Common Street| New Orleans| Louisiana| United States
Brand Renaissance Hotels
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

As a Renaissance Front Desk Ambassador| you are one of the first ambassadors
that a guest comes into contact with and your friendly| authentic approach
creates a unique and personalized guest experience when the guest checks in.
The successful Front Desk Ambassador will tailor their approach by reading
cues from a guest to ensure when they check in the guest feels at home. At
Renaissance we believe that every ambassador is an innovator| explorer| and
relationship builder| someone who is able to identify the key details that
make something uniquely interesting and provide guests with intriguing
information about the locale.

Creating a smooth and easy experience for guests so they can get the most out
of their stay is critical. The Front Desk Ambassador will use their expertise|
as well as their relationships with others across the hotel (from housekeeping
to parking to the Navigator and beyond)| to anticipate and deliver on our
guests’ needs. He or she should be passionate not only about the locale and
local offerings| but also have an eye for detail – from the information they
provide to guests| to the accuracy of their reports| to the transactions they
process and secure.

No matter what position you are in| there are a few things that are critical
to success – making sure you have a safe work environment| following company
policies and procedures| ensuring your uniform and personal appearance are
clean and professional| maintaining confidentiality| complying with quality
assurance standards| and protecting company assets. The front desk ambassador
role will be on your feet and moving around (stand| sit| or walk for an
extended period of time) and taking a hands-on approach to your work (move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance). Doing all these things well (and other things that
come your way) is the foundation of the job. Ultimately| the real hallmark of
the Front Desk Ambassador role is driving a best-in-class guest experience|
inspiring guests and associates alike to live life to discover.

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Job Number 19139619
Job Category Rooms and Guest Services Operations
Location Salt Lake Marriott Downtown at City Creek| 75 S. West Temple|
Salt Lake City| Utah| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

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JOB DESCRIPTION
 
A Retail Associate is responsible for assisting guests and selling merchandise
in a timely| friendly and efficient manner in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability.
What will I be doing?
As a Retail Associate| you would be responsible for assisting guests and
selling merchandise in a timely| friendly and efficient manner in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Greet and acknowledge guests upon arrival in the shop
Demonstrate knowledge of merchandise| styling and pricing
Accurately total| process and collect payments from guests to include| but not limited to| using the point-of-sale system| handling money| processing credit and debit cards| making change and processing gift certificates and card

Wrap merchandise and pack orders for shippin

Assist in conducting inventory and ensure adequate merchandise supply level

Respond to guest inquiries and requests in a timely| friendly and efficient manner

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!