Assistant Manager| Housekeeping (NE) *PM Shift Manager* – Gaylord National Resort & Convention Center – USA

APPLY HERE

Job Number 19085320
Job Category Housekeeping & Laundry
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Entry level management position that assists in supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations and Budgets

• Assists in all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Assists in managing linen inventory and guest supplies and assists in the
ordering of supplies as necessary.

• Assist in supervising Housekeeping and all related areas in the absence of
the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Sets a positive example for guest relations.

_

Catering Sales Manager – The Ritz-Carlton Key Biscayne – USA

APPLY HERE

Job Number 19083845
Job Category Sales and Marketing
Location The Ritz-Carlton Key Biscayne| Miami| 455 Grand Bay Drive| Key
Biscayne| Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for soliciting and handling catering sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Conducts day-to-day activities related to
catering sales with a focus on building long-term| value-based customer
relationships that enable achievement of sales objectives. Achieves personal
sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 1 year
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities could include sales calls| entertainment|
FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Engaging in Sales Activities

• Researches and develops new leads for catering business.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Additional Responsibilities

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Marketing Manager – Sheraton New York Times Square Hotel – USA

APPLY HERE

Job Number 19080855
Job Category Sales and Marketing
Location Sheraton New York Times Square Hotel| 811 7th Ave 53rd Street|
New York| New York| United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Food and Beverage Manager – W Dallas – Victory – USA

APPLY HERE

Job Number 190011FL
Job Category Food and Beverage & Culinary
Location W Dallas – Victory| 2440 Victory Park Lane| Dallas| Texas|
United States
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Understands employee positions well enough to perform duties in employees|
absence.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific
philosophy.

• Maintains the operating budget| and verifies that standards and legal
obligations are followed.

• Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as
failures.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.

• Establishes and maintains open| collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets| operating statements and payroll progress report.

• Performs other duties| as assigned| to meet business needs.

_

Senior Catering Sales Manager – The Ritz-Carlton – USA

APPLY HERE

Job Number 19079102
Job Category Sales and Marketing
Location The Ritz-Carlton| Tysons Corner| 1700 Tysons Boulevard| McLean|
Virginia| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for proactively soliciting group/catering business. The position
is accountable for handling large group or other customer segments related to
opportunities with significant revenue potential. Actively up-sells each
business opportunity to maximize revenue for individual properties. Aligns
customer profile with the appropriate product. Achieves personal and team
related revenue goals. Verifies that business is turned over properly and in a
timely fashion for proper service delivery in accordance with brand standards
of excellence. Creates opportunities to grow the account base through customer
interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 5 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 3 years of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering colleagues to effectively manage business
opportunities.

• Responds to and manages larger and more complex incoming group/catering
opportunities for the property.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and property revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Works with partners to develop creative ideas and proposals for
group/catering events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual
property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Handles complex business with significant revenue potential as well as
significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Provides excellent customer service in order to grow share of the account.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Participates in site visits.

• Develops and facilitate execution of contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards
through the sales process.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Performance Development Manager (Training Manager) – Orange County – Los Angeles Airport Marriott – USA

APPLY HERE

Job Number 19001EU4
Job Category Human Resources
Location Los Angeles Airport Marriott| 5855 W Century Blvd| Los Angeles|
California| United States
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region. Plans and
executes key learning delivery and leadership development activities.
Facilitates and/or delivers specified on-property training| including core
required training and brand training for hourly associates| supervisors and
leaders. Is the subject matter expert on brand and leadership development
tools and resources| educating all leaders in their resources and assisting in
their development as requested/appropriate.

Monitors compliance of all required training| including training programs for
new hires| brand training initiatives| and working directly with HR and
Operations Leaders to drive compliance for all required training. Verifies
programs/processes are effectively implemented to accomplish objectives in
alignment with broader business objectives.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years’ experience in hotel operations or a
related professional area.

Preferred:

• 4-year degree from an accredited university in Human Resources| Business
Administration| or related major.

• Prior work experience in hotel-based hourly Generalist role or Human
Resources Manager role.

• Prior work experience in hotel operations leadership role.

• Multi-lingual experience.

• TC2 Certified (Marriott) or adult learning/platform skills certification
(external).

CORE WORK ACTIVITIES

Learning Delivery & Compliance

• Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region.

• Facilitates and/or delivers specified on-property training| including core
required training and brand training for hourly associates| supervisors and
leaders.

• Demonstrates mastery of brand acumen for each brand supported by
understanding brand pillars| modeling the behavior and holding others
accountable.

• Verifies that management and non-management training programs are conducted
in accordance with standard operating procedures.

• Coordinates required training programs| including identification of
participants and periodic follow-up for completing| when appropriate.

• Verifies programs/processes are effectively implemented to accomplish
objectives in alignment with broader business objectives.

• Delivers training to promote transfer of knowledge according to program
learning objectives.

• Thoroughly prepares for each learning event and demonstrates a mastery of
content knowledge.

• Creates an environment that enables maximum learning by employing adult
learning principles.

• Demonstrates knowledge of the uniqueness of each audience| including
adjusting delivery to the various learning styles represented| as well as for
any special needs that could affect the learning.

• Conducts self in a manner reflective of Marriott professionalism and decorum
before| during and after the learning event.

• Demonstrates overall control of the learning environment| including
effectively leading the learning activities| giving directions| utilizing the
experiential learning cycle| addressing classroom behavioral issues| etc. as
appropriate.

• Demonstrates mastery of training technology and best practice facilitation
methods to maintain quality standards for all mediums of training delivery.

• Monitors compliance of all required training| including training programs
for new hires| brand training initiatives| and works directly with HR and
Operations Leaders to drive compliance for all required training.

• Monitors compliance of required management and non-management training
programs by using myLearning and Reports & Analytics tools.

• Utilizes myLearning to appropriately/accurately record all learning.
Verifies accurate training records with data entry in a timely manner.

Leadership Developement

• Acts as a subject matter expert for the Leadership Learning Guide and other
leadership related tools/resources; educates all end users and assists with
Performance Development Plans as appropriate.

• Assists HR Leaders in driving Management Development & Readiness Process
(MDRP) activities for the region.

• Plays an active role in Voyager programs to verify new leaders are fully
engaged with the program| receive proper coaching and required training.

Stakeholder Relationships

• Engages in property-related problem resolution and performance issue
management.

• Consults with hotel and department leaders to understand the challenges and
deliver learning solutions against those challenges.

• Communicates clearly and effectively with stakeholders to promote learning
and verify stakeholders are aligned with learning priorities.

• Partners with General Managers| HR Leaders and Operations Leaders to confirm
learning is focused on goal accomplishment and ultimately balanced scorecard
improvement.

• Keeps all stakeholders aligned with learning objectives and learning
delivery across the supported hotels.

_

Manager – Human Resources Bilingual preferred – Sheraton Grand Sacramento Hotel – USA

APPLY HERE

Job Number 19001HWI
Job Category Human Resources
Location Sheraton Grand Sacramento Hotel| 1230 J Street| Sacramento|
California| United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Marketing Manager @ W Seattle Hotel – W Seattle – USA

APPLY HERE

Job Number 19081526
Job Category Sales and Marketing
Location W Seattle| 1112 4th Ave| Seattle| Washington| United States VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Rooms Operations Manager – The Lodge at Sonoma Renaissance Resort & Spa – USA

APPLY HERE

Job Number 19074199
Job Category Rooms and Guest Services Operations
Location The Lodge at Sonoma Renaissance Resort & Spa| 1325 Broadway at
Leveroni & Napa Roads| Sonoma| California| United States
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area
departments (e.g.|Front Office| Engineering/Maintenance|Housekeeping) and
managing staff. Strives to continually improve guest and employee satisfaction
and maximize the financial performance of the department. Monitors compliance
withstandards and procedures. Leads specific team while assisting with meeting
or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Understands employee and guest satisfaction results and developing game
plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence| energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area
departments (e.g.| Front Office| Engineering/Maintenance| Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all
guest satisfaction forms| comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room
goals.

• Performs hourly job functions as needed.

• Performs other duties| as assigned| to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable
for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager
(GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed
in a timely fashion.

_

Assistant General Manager – Embassy Suites Seattle Downtown

APPLY HERE

JOB DESCRIPTION
 
An Assistant General Manager is responsible for assisting the General Manager
in managing daily hotel operations in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As the Assistant General Manager| you would be responsible for assisting the
General Manager in managing daily hotel operations in the hotel|s continuing
effort to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Assist in leading| directing and managing all hotel operations including| but
not limited to| hotel budgeting and forecasting| strategic planning| managing
balanced scorecard performance| implementing and complying with all compan

policies and brand standards| overseeing sales and marketing initiatives

responding to guests inquiries and resolving concerns| and meetin

participation and facilitation.

Serve as multi-department head for Operations| Front Office and Property
Operation.

Assist in recruiting| hiring| supervising| training| assessing and evaluating|
coaching and counseling and recognizing and rewarding department heads.

Oversee service quality| operational efficiency| guest satisfaction| standards
compliance and service and financial measurement.

Assist in identifying operational performance| productivity and efficiency
gaps and implementing measures to correct those deficiencies.

Ensure guest and team member satisfaction.

Serve and act as General Manager in his or her absence.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!