Sr. Project Manager – Information Security PMO – Marriott International HQ – USA

APPLY HERE

Job Number 20032936
Job Category Information Technology
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Delivers a project on time| within budget| while meeting Marriott’s
expectations. Plans| directs| and coordinates activities of department
security projects| individual work streams| or releases within a major systems
implementation program so that goals or objectives of projects are
accomplished within prescribed time frame and funding parameters. Shares
responsibility for planning| directing| and coordinating activities pertaining
to technology projects for a given business unit. Verifies that project goals
are accomplished and in line with business objectives. Monitors project
activities.

CANDIDATE PROFILE

Education and Experience

Required:.

7+ years’ experience in information technology project management across diverse application areas and technologies
Undergraduate degree| equivalent experience| or certification
PMP Certification

Preferred:

Graduate degree.
Project Management Certification
Demonstrated record of managing internal and external projects from inception to successful implementation
Solid understanding of current technologies with the ability to develop and deliver projects using leading edge technologies
Ability to align change management strategies with project
Skilled in conceptualizing creative solutions| documenting them| and presenting/selling them to senior management
Highly developed oral and written communication skills
Extremely high level of analytical ability to resolve complex and difficult issues
Very high level of interpersonal skills to work effectively with others| motivate employees| and elicit work output in a team environment

CORE WORK ACTIVITIES

Project Leadership

Directs the work of project team| including other project managers on a project-by-project basis.
Identifies and deploys resources required for projects.
Functions as escalation to project teams to resolve issues.
Collaborates within the Global Information Security team and across the enterprise to facilitate project completion

Managing Projects and Policies

Performs Information Technology (IT) project planning| including identifying and developing goals| strategy| staffing| scheduling| identifications of risks| contingency plans| allocation of available resources| and deliverables to meet business need.
Serves as liaison with business unit| Plan and Run teams.
Develops high-level business requirements including cost estimate for a project to determine whether the project is justified.
Identifies and schedules project deliverables| milestones| and required tasks.
Directs and coordinates activities of project personnel to monitor project(s) so that they progress on schedule and within budget.
Establishes standards and procedures for project reporting and documentation.
Reviews status reports prepared by project personnel and modifies schedules and plans as required.
Informs the appropriate team members of project status and related issues.
Interfaces with vendor(s) for programs under direct control.
Manages project risks.

Develops and tracks business case| including total process cost

_

Manager| Information Security – Risk Metrics and Reporting – Marriott International HQ – USA

APPLY HERE

Job Number 20023296
Job Category Information Technology
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a member of the Information Security Project Management Organization| the
Manager| Information Security Risk Metrics & Reporting works closely with
Cyber Security Incident Response| Compliance| Vulnerability Management| and
other IT teams to create and deliver Information Security Risk Reports|
including meaningful metrics| trends| key insights and detailed analyses
aligned to the NIST Cybersecurity Framework (CSF) functions: Identify|
Protect| Detect| Respond and Recover. The role synthesizes information into
dashboards and presentations for key stakeholders including Marriott’s Board
of Directors| business and continent/regional leaders| executive leadership
and other functional organizations. The role also maintains and continuously
improves the platform and tools that underpin the Information Security Risk
Reporting Program| including troubleshooting and fixing reporting issues| and
verifying the accuracy of key risk data.

CANDIDATE PROFILE

Education and Experience

Required:

Undergraduate degree in Statistics| Mathematics| Computer Science or related discipline
5 years of experience in developing| reporting and communicating analytic results
5 years of experience in implementing and using key reporting and business intelligence solutions (Tableau) and related data management

Preferred:

Experience with information security risk management| including Key Risk Indicators/Key Performance Indicators related to information security| cybersecurity or broader IT
Experience with regulatory frameworks and requirements as they apply to information security
Above-average proficiency in analytic methodologies| tools and dashboard development
Expert skills with key reporting and presentation tools (via Microsoft PowerPoint| Excel AND more advanced reporting solutions like Tableau)
Polished written and verbal communication skills| ability to work effectively and coordinate with data providers| disciplines and leadership across various functions
Strong detail orientation| self-driven and motivated with proven ability to interact with and communicate to stakeholders at all levels of the organization
Easily adapts to change quickly and can facilitate change to improve metric accuracy and reduce risk
Experience managing and automating metric programs
Advanced knowledge in Cybersecurity risk| frameworks| processes| tools and best practices
Working knowledge of information security industry frameworks (e.g. ISO| NIST| COBIT)

CORE WORK ACTIVITIES

Facilitate the creation and delivery of a monthly Executive Risk Report| including meaningful metrics reporting| trends| key insights and detailed analyses across the NIST Cybersecurity Framework (CSF) functions: Identify| Protect| Detect| Respond and Recover.
Establish automated data pipelines that feed data visualization tools; develop dashboards and visualization products using Tableau
Manage| standardize and normalize data collection from systems of record (data sources) to achieve repeatable outcomes for metrics reporting
Assist data source systems owners in developing data models used to achieve standardized| repeatable| and accurate risk reports
Perform quantitative and qualitative analysis on key risk indicators (KRIs) and trends| and provide recommendations related to inform decision making on activities performed by the Information Security organization
Monitor Key Risk Indicators (KRIs) and perform detailed analysis to understand root causes of changes in metrics
Monitor information security capability improvement and risk reduction of initiatives under implementation/ deployment
Create Executive Briefing presentations and visualizations; as well as| produce ad-hoc queries/reports to support communications and reporting to different stakeholder groups
Demonstrate metrics reporting platform and tools to stakeholders| communicate design requirements| and validate approach for enhancements/integration of new metrics
Develop and maintain a release schedule for activation and integration of new metrics
Conduct extensive quality control and record keeping procedures to ensure the highest level of data integrity
Manage the integration and communications across the Automated Metrics Reporting Platform| data source systems and other technology platforms| and ensure proper coordination with appropriate IT teams

_

General Manager – The West Hollywood EDITION – The West Hollywood EDITION – USA

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Job Number 20032601
Job Category Property Leadership
Location The West Hollywood EDITION| 9040 West Sunset Blvd| Hollywood|
California| United States
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Welcome to the first truly global luxury lifestyle hotel brand.

EDITION hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world’s top cities|
featuring the finest in dining| entertainment| nightlife| and service| to
create a cultural destination that attracts in-the-know travelers| savvy
locals| and the global community of the creative elite.

EDITION hotels are enchanting and individually crafted by the world’s top
designers| architects| and creative partners to craft an experience that makes
your spirit soar.

We are currently seeking an entrepreneurial General Manager with independent
or lifestyle hotel experience who can embody the brand’s ethos with their
individual style and sophistication. A leader who nurtures unparalleled
service without pretense or limitations. An operational trailblazer who
delivers outstanding financial performance while remaining true to the spirit
of the brand.

Are you ready to step into the limelight and take the next big step in your
career?

Are you ready for the next EDITION?

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| or related professional area.

Preferred:

• General Manager experience with emphasis on Lifestyle and Luxury.

• Property pre-opening experience

• Ability to work flexible hours including weekends| holidays and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Own the Business Strategy

• Stand at the forefront of the industry trend as a leader in this space.
Actively monitor the competition and adjust dynamically to continually be
ahead of the game. Set the standard for what other hotels want to achieve.

• Explore new business opportunities with an ever-present eye for the
innovative and unique. Develop business plans designed to maximize guest
satisfaction| profitability| and market share. And then execute those business
plans with panache and a meticulous focus on creating unique and original
experiences that are authentic to EDITION brand values.

• Translate macro-global strategic plans for the EDITION brand into a micro-
local vision for the property| while always in tune with what EDITION stands
for and is trying to achieve from a strategic business perspective.

• Always know if the business is progressing in the right direction. Use data
and lessons learned to continually be better – not just for the property as a
whole| but to challenge all employees to be better today than they were every
yesterday before that.

Champion the Brand

• Give the brand a voice – naturally showcasing what the brand has to offer
and its virtues to others (employees| leaders| owners). Easily translate a
passion for the brand into a unique experience for both guests and employees.

• Personify the best values of the brand| demonstrating exceptional work ethic
and service delivery for all employees on property.

• Serve as both a change leader and change facilitator| championing the need
for reinvention to stay relevant. Constantly ideate the innovative|
encouraging others to experiment and take calculated risks to improve
outcomes.

• Dominate social media| nurture critical partnerships in the local community|
and pursue a lifestyle public relations strategy that makes EDITION stand out.

Build Influence Networks with Guests and the Local Community

• Establish a presence for the brand and the hotel in the local community and
builds strategic alliances to embed what’s happening inside the hotel with
what’s happening outside of it. Build a buzz for everything the hotel and
brand has to offer| not just in the immediate vicinity but throughout social
media and other venues as well.

• Go beyond just addressing what’s not working| making sure to recognize the
exceptional and continually up the ante for what defines best-in-class service
delivery at EDITION. Know what guests need before they need it| whether it is
a single high profile guest or a large group in town for an event| and
transform everyday flawless service into an enchanting experience that keeps
guests coming back for more.

• Build networks to consistently enliven the brand with a focus on key
partners in the community that align with brand values – think fashion| music|
photographers| etc. – those relationships that will foster a guest experience
that is like no other.

Value Your Team – from the Top Down

• Build a leadership team of brand advocates who believe in what EDITION has
to offer and are personally invested in its success. Invest in the leadership
team’s success and development. Builds an environment where this is the norm –
at all levels.

• Foster an environment where employees know they are valued| ensuring they
are treated fairly and with respect. Build a culture of open communication|
spend time with employees on the frontlines| and be available for them (“open
door policy”).

• Monitor the local labor environment| including the competitiveness of pay
and benefits| and partner with Human Resources to address issues. Ensure
everyone has what they need– from work processes and systems to collaboration
and teamwork.

Show Owners What You’re Made Of

• Build a strong rapport and open dialogue with property owners| deepening the
relationship through proactive and on-going communication. Use every
opportunity to further engage the owners in the brand guest experience| while
also showing mastery of analyses and results related to how the property is
performing across guest| financial and employee metrics.

• Masterfully balance owner interests and company interests| and develop
solutions that create value for both. Focus on raising the bar| effectively
creating and promoting ideas for improving property service and profitability
to ownership.

Make Sure Everything’s Working Like a Well-Oiled Machine

• Know that delivering on the financial and business results consistently and
effectively is table stakes| and do it well. All the time.

• Act as a steward of proper controls| ensuring property compliance with
legal| safety| operations| labor| and EDITION product and service standards.
Know that employees are always representing EDITION| and make sure they uphold
brand and training standards each and every moment of their day.

• Walk the property to ensure that everything is being done as it should –
from routine and short-notice quality assurance audits| to regular audits| to
detailed walk-throughs – to confirm building| public areas| kitchen| and
grounds are well-maintained| safe| and meet or exceed guest expectations.

_

General Manager – W Hollywood – W Hollywood – USA

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Job Number 20031559
Job Category Property Leadership
Location W Hollywood| 6250 Hollywood Blvd| Los Angeles| California|
United States
Brand W Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of service
strategy and initiatives with the objective of meeting or exceeding guest
expectations| increased profit and market share. Holds property leadership
team accountable for strategy execution| and guides their individual
professional development. The position verifies that sales engines are
leveraged and initiates independent and proactive sales activities| when
appropriate| to generate demand. Verifies that the objectives and goals of
Marriott and property owners work together to achieve brand positioning and
success. Builds owner loyalty through proactive communication| setting and
managing expectations and delivering solid business results. The position is
actively involved in the local community and builds strong relationships with
local officials| businesses| and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.

Preferred:

• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with the hotel’s business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees (“open door policy”); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports the hotel’s
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

_

PM Senior Housekeeping Manager – Sheraton New York Times Square Hotel – USA

APPLY HERE

Job Number 20028044
Job Category Housekeeping & Laundry
Location Sheraton New York Times Square Hotel| 811 7th Ave 53rd Street|
New York| New York| United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Senior Housekeeping Manager| House Attendant Operations – Sheraton New York Times Square Hotel – USA

APPLY HERE

Job Number 19133286
Job Category Housekeeping & Laundry
Location Sheraton New York Times Square Hotel| 811 7th Ave 53rd Street|
New York| New York| United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the daily shift operations of the Housekeeping House Attendant
Operations. Directs and works with employees to verify property guestrooms|
public space and employee areas are clean and well maintained. Completes
inspections and holds people accountable for corrective action. Position
assists in ensuring guest and employee satisfaction while maintaining the
operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Payrolled Flex Staff (NE) Temporary Sr. Manager| Strategic Communications + Change Management (IT) – Marriott International HQ – USA

APPLY HERE

Job Number 20021832
Job Category Administrative
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

This is a temporary position.

The Strategic Communications Senior Manager will lead strategic communications
and change management in support of the Information Technology (IT)
organization| under the direction of the Director| Strategic Communications
for IT. These responsibilities include oversight and leadership of key
executive messaging| initiative and project-based communications|
organizational transformation communications| and a proactive/reactive
communication strategy for IT. This individual will serve as a primary
communications lead for IT initiatives and projects| and advise on strategic
decisions related to internal messaging across the Marriott enterprise. The
Senior Manager will partner closely with IT project teams and PMO| along with
impacted teams across the company| including Global Operations| Owner +
Franchise Services| HR| Global Communications| and Continent IT| to ensure
collaboration across disciplines on technology-related efforts with focused
communications and initiatives.

The Senior Manager is responsible for 1) providing communications strategy and
support for IT including creating| planning and executing a regular calendar
of organizational communications for the organization internally| and
supporting the development and execution of communications to broader
enterprise audiences (property associates and leaders| GMs| Owners| CECs|
etc.); 2) supporting the development of change management strategies and then
owning the strategic communications planning and deployment for key IT
initiatives to address various stakeholders (e.g.| Consumer Operations|
Continent Leadership| HQ| and Industry) 3) designing and leading the
communication planning process| and inventing or leveraging related
communication vehicles that drive successful delivery of the IT capabilities
across the company| and 4) partnering with communications and PR partners
across the company (e.g.| Owner Franchisee Services| Corporate Communications|
Global Operations| HR| etc.).

CORE WORK ACTIVITIES
Communications
• Partner with IT and discipline team members to develop communications
strategies and tactical plans that support BMSC initiatives.
• Create| plan| and execute every aspect of BMSC initiative communications
plans to effectively disseminate key messages.
• Own| develop and manage calendar of key messages to ensure consistent|
relevant and timely delivery of internal communications material.
• Create messages describing BMSC initiatives for use in internal
communications and partner with Corporate/Consumer Public Relations for
external communications (i.e.| industry| competitors)
• Develops targeted communications (examples: memos| Frequently Asked
Questions (FAQs)| presentations| collateral| webcasts| etc.) describing
change| preparation| rollout measurements and milestones based on
international market needs.
• Develop core presentations for BMSC senior leaders and key stakeholders
(owners| associates| customers| etc.).
• Establish methods to measure the effectiveness of change management|
marketing and communications efforts| set targets| track results| and improve
programs. Lead data collection efforts and analyze data and feedback to inform
strategy development; track performance and recommend solutions to
continuously improve performance.
• Promote use and refinement of the communication protocols for all BMSC
disciplines| to include:
o Webcast coordination and execution
o Preparation of Senior Executive memos| presentations and communications
o Maintain distribution standards
• Conduct change readiness assessments evaluate results and present findings
in a logical and easy-to-understand manner.
• Design and apply a structured change management approach and methodology for
initiatives supported.
• Conduct change impact analysis and stakeholder assessments.
• Improves processes| actively seeks stakeholder feedback and focuses on
designing processes/materials.
• Responds to ad hoc requests.
• Support requests by department managers as needed.
• Seek opportunities to leverage knowledge| resources and work activities
across BMSC Strategic Communications and Change Management and other MI
departments/divisions.
• Work collaboratively with a variety of key stakeholders both within BMSC and
across the organization to ensure alignment and consistency with broader
organizational communication efforts.

CANDIDATE PROFILE

Education and Experience
• Associate degree; 8 years’ experience in business| sales and marketing|
management operations| or related professional area.
OR
• Bachelor’s Degree| preferably in communications or business; 6 years’
experience in business| sales and marketing| management operations| or related
professional area.

Preferred Experience:
• Graduate degree| MS/MBA (or equivalent) in Business Management| Psychology|
or Related Field.
• Technology or Information Systems experience.
• Hospitality/Lodging industry experience.
• Change management| business transformation and organizational/ process
analysis principles and methodologies experience and knowledge.
• Project management approaches| tools and phases of the project lifecycle
experience.

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Assistant Banquet Service Manager – Scheduler (NE) (Gratuity Pool) – Gaylord National Resort & Convention Center – USA

APPLY HERE

Job Number 20011663
Job Category Event Management
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements and
standards. Assists in developing and directing team to provide consistent|
high quality service.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service
standards| while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Manager| Banquets (Gaylord Rockies| Relocation Included) – Gaylord Rockies Resort & Convention Center – USA

APPLY HERE

Job Number 20013774
Job Category Event Management
Location Gaylord Rockies Resort & Convention Center| 6700 N Gaylord
Rockies Blvd| Aurora| Colorado| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Interior Design Manager – Marriott International HQ – USA

APPLY HERE

Job Number 19178585
Job Category Global Design
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

Design is a life love| not just a job. It is in fact a physical manifestation
of our brands. Candidates should have great creative vision and be a strategic
thinker who can understand and engage with a wide variety of other disciplines
and external owners/project managers. The primary focus of the position is our
Full Service Brands – Marriott| Sheraton| Gaylord & Delta hotels.

On a project/tactical level| the successful candidate for this position
provides design quality assurance and interior design management services and
manages all aspects of franchised| managed| or corporate projects for new
construction| conversion| or adaptive re-use. This individual has a passion
for hospitality design and is able to inspire internal and external
participants to create design solutions that thrill guests and align with
brand strategy. The atmosphere within the team is collaborative| creative|
demanding and fun with opportunities for growth within Global Design. This is
your unique chance to make your mark and position yourself on the leading edge
of hospitality design.

EXPECTED CONTRIBUTIONS

May manage design staff.
May function as project manager| guiding work of team| or manage a program.
Serves as content leader on project.
Participates in establishing direction of brand design.
Selects and manages interior design consultants.
Develops and maintains liaison with all appropriate divisions| departments and owners.
Responsible for interior design project budget and coordinating staff requirement with other business groups.
Provides project updates using tools to track and report status.
Presents and sells design to senior level executives and owners.
Reviews and/or develops interior design concepts.
May provide field input to product development group.
May manage project workload in support of brand or business unit growth goals.

__

CANDIDATE PROFILE

__

Key Skills/Requirements:

Knowledgeable about innovation & trends both in & outside of industry
Strong business acumen
Problem solving & creative solution skills
Ability to build & maintain strong working relationships
Customer service focus
Ability to negotiate and be flexible when appropriate
Strong organizational skills & ability to manage multiple priorities & resources
Strong written & verbal communications skills
Team-oriented
Multi-task oriented
Strong project management skills.
Presentation skills
Sales orientation
Understands architecture documents and contract documents
Knowledge of FF&E specification software
Proficiency in Bluebeam| AutoCAD| Microsoft Office (Word| Excel| and PowerPoint)| and project management software.
Skills in Revit| Adobe Creative Suite (Photoshop| InDesign| Illustrator)| and Sketchup are desired but not required.

Education/Experience:

4-year degree from an accredited interior design program preferred
Minimum 6 years| experience in the design field| preferably in the hospitality design industry
An equivalent combination of education and experience will be considered.
NCIDQ certificate preferred

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