Assistant General Manager – Embassy Suites Seattle Downtown

APPLY HERE

JOB DESCRIPTION
 
An Assistant General Manager is responsible for assisting the General Manager
in managing daily hotel operations in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As the Assistant General Manager| you would be responsible for assisting the
General Manager in managing daily hotel operations in the hotel|s continuing
effort to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Assist in leading| directing and managing all hotel operations including| but
not limited to| hotel budgeting and forecasting| strategic planning| managing
balanced scorecard performance| implementing and complying with all compan

policies and brand standards| overseeing sales and marketing initiatives

responding to guests inquiries and resolving concerns| and meetin

participation and facilitation.

Serve as multi-department head for Operations| Front Office and Property
Operation.

Assist in recruiting| hiring| supervising| training| assessing and evaluating|
coaching and counseling and recognizing and rewarding department heads.

Oversee service quality| operational efficiency| guest satisfaction| standards
compliance and service and financial measurement.

Assist in identifying operational performance| productivity and efficiency
gaps and implementing measures to correct those deficiencies.

Ensure guest and team member satisfaction.

Serve and act as General Manager in his or her absence.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Systems Manager Quality Assurance – Hilton Corporate – Memphis

APPLY HERE

JOB DESCRIPTION
 
From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
As a QA Systems Manager| your role within Distribution Services (DS) is to
support key functions across the business by utilizing innovative solutions to
provide frictionless and timely access to high-quality| integrated data. You
will be closely involved in data governance| data quality| data design

reporting and dashboards.

Partnering with the DS Project Managers and Developers| we will rely on you t

lead all aspects of quality assurance (QA) functions within the DS domain and
develop processes and techniques to ensure the right controls| monitoring| and
reporting are in place.

More specifically| you will:

Implement quality assurance techniques to ensure the high quality and timely delivery of applications that provide business value to our partners.
Define processes for test design and execution activities| as well as monitoring| measuring| and reporting bugs| test results and remediation efforts.
Act as an advisor who understands broader enterprise automation architecture to assess and provide cross platform| cross tooling automation solutions that can span development delivery models.
Create a seamless process of problem detection| testing and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
Develop solutions to automate reporting and functional testing| with back-end data validation using either commercial (off-the-shelf) or open source tools.
Produce automated| scheduled| and one-off reporting to internal and external users| while ensuring data accuracy which frequently has financial impact.
Partner collaboratively with business data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and/or data quality issues.
Lead the execution of quality assurance initiatives| coordinating with product owners| business analysts| designers and developers to determine solutions and enhance existing processes.

What are we looking for?

We believe success in this role will demonstrate itself through the following
attributes and skills:

Self-starter| well organized| and an assertive teammate| willing to take ownership of responsibilities with a high level of positive energy and drive
Effective communicator| collaborator| influencer and solution seeker across variety of opinions
Develops application test cases versus requirements outlined in Business Requirements documents (large projects) and ISRs (Information Services Requests)
Conducts application testing versus the test cases. Reviews results with Project Managers
Responsible for maintaining the integrity of reporting and data related to Commissions and Fee processing. Liaises with members of Global Travel Partnerships (GTP) and DS Billing Manager to ensure the validity of PFP rules| data| and reporting.
Creates process flow diagrams and presents them to relevant parties
Takes reporting requirements and develops ad hoc reports as well as recurring| scheduled reports. Able to prove the integrity of data as it rolls up from a detail level to higher summary levels.

To fulfill this role successfully| you must possess the following minimum
qualifications and experience:

Five (5) years of professional experience as a data and/or business analyst
Experience with change and release management
Expertise with the various types of testing: feature| regression| load| and user acceptance
Experience with Microsoft Office Suite and Visio. Seasoned experience with Excel
Experience with formulation| design and rollout of QA and testing methodologies

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Three (3) years of Hospitality industry experience
Three (3) years of experience in SQL reporting
One (1) year of experience with Project Management
Work experience with data lake API endpoints and SQL cloud environments
Strong qualitative| quantitative| and business analytic skills
Demonstrated leadership navigating complex organizations
Solid working experience with surrounding and supporting disciplines (data architecture| data integration| incident management| operations)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Catering Sales Manager – La Quinta Resort & Club

APPLY HERE

JOB DESCRIPTION
 
A Catering Sales Manager at La Quinta Resort & Club| a Hilton managed hotel is
responsible for developing market segments and soliciting new customers to
purchase food and beverage and utilize event facilities in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability.
What will I be doing?
As a Catering Sales Manager| you would be responsible for developing market
segments and soliciting new customers to purchase food and beverage and
utilize event facilities in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability. Specifically| you would
be responsible for performing the following tasks to the highest standards:
Develop market segments and solicit new customer relationships while maintaining existing relationship

Conduct conferences and external sales presentations to groups and prospective customers to solicit| explain| negotiate and secure group and local catering busines

Host and entertain clients and maintain client account

Conduct property tours and participate in trade shows| industry and community events to promote facilities and service

Negotiate services and prices to maximize revenue and profitability
Assist the Director in the management of the department| as needed

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Experience Manager (Front Office & Housekeeping) – Hilton Portland Downtown

APPLY HERE

JOB DESCRIPTION
 
Hilton Portland is searching for a _Rooms Manager!_
Located in the heart of the city and across the street from sister property|
The Duniway| Hilton Portland has been newly redesigned with an inviting and
vibrant lobby! Just a short walk to downtown|s business district| exclusive
shopping| entertainment and the MAX light rail. Featuring 455 contemporary
guest rooms and 70|000 square feet of versatile meeting and event space!
As the Rooms Manager you will be supporting the Front Office and Housekeeping
departments spending time at the front desk and up on the floors during room
inspections. We are searching for a self-starter who has at least 1 year of
Front Office Supervisory or Management experience in a hotel over 300 rooms.
Housekeeping| union| and OnQ experience is a plus!
Be a part of one of the most well known hotels in Portland and _appl

today!_

What will I be doing?

As Guest Services Manager| you would be responsible for managing the Guest
Services operations in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
responsible for performing the following tasks to the highest standards:

Manage all Guest Service operations to include| but not limited to| guest luggage and package storage and delivery| message delivery| valet and parking services| gratuity distribution| systems management| budget and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Oversee daily operations in all Guest Services departments
Manage administrative projects and ensure adherence to established quality standards
Monitor and develop team member performance to include| but not limited to| providing supervision| scheduling| conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends| evaluate and address issues and make improvements accordingly
Recruit| interview and train team members

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Manager| Housekeeping (NE) – Gaylord National Resort & Convention Center – USA

APPLY HERE

Job Number 190013VO
Job Category Housekeeping & Laundry
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Entry level management position that assists in supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations and Budgets

• Assists in all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Assists in managing linen inventory and guest supplies and assists in the
ordering of supplies as necessary.

• Assist in supervising Housekeeping and all related areas in the absence of
the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Sets a positive example for guest relations.

_

Assistant Front Office Manager| (Senior Leader) Marriott Marquis Houston Downtown – Marriott Marquis Houston – USA

APPLY HERE

Job Number 190010XI
Job Category Rooms and Guest Services Operations
Location Marriott Marquis Houston| 1777 Walker Street| Houston| Texas|
United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Supervises and manages employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open| collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve
departmental service.

• Communicates a clear and consistent message regarding the Front Office goals
to produce desired results.

• Participates in the development and implementation of corrective action
plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of
product| service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures compliance with all Front Office policies| standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts
and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to
the Front Office staff.

• Participates in department meetings.

_

Senior Manager| MSB Top Line Franchise Service + Support| US – Marriott International HQ – USA

APPLY HERE

Job Number 19000T0R
Job Category Revenue Management
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY

The Senior Manager| MSB Top Line Franchise Service + Support| US is the
partner for the team which supports the Vice President(s) & Sr. Directors of
Franchise Operations. This position is tasked with leading identified
opportunities to improve revenue performance within portfolios of Marriott
branded hotels which are managed by franchise management companies and to
provide insights to Franchise Management Company Principals by identifying key
opportunities to leverage Marriott systems and programs to drive revenue.
While the focus is primarily revenue management| the Senior Manager| MSB Top
Line Franchise Service + Support| US| will also recommend sales & marketing
tactics to drive performance. The Senior Manager will support the design and
implementation of key initiatives and programs| and will recommend optimal
account deployment as opportunities arise.

EXPECTED CONTRIBUTIONS

_Leadership_

Assumes the role as the discipline partner for a set of key accounts and is the point of contract for leaders of Franchise Management Companies.
Develops and delivers Top Line Performance Reviews to Senior Executives at Franchise Management Companies focused on leveraging Marriott’s systems| tools & resources to drive improved performance.
Effectively engages with Sr Leaders and franchise Principles to gain buy in to support Marriott policies and recommendations
Collaborates with the Director| MSB Top Line Franchise Service + Support| US support in developing the evolution of the team deployment as the franchise management company landscape changes. Partners with the Sr. Director and the VP’s of Account Management to optimize the Revenue Management| Sales and Marketing coverage for accounts with diverse discipline infrastructures.
Identifies initiatives to optimize franchise top line performance
Partners with Headquarters teams to design system implementation and rollout plans that result in adoption of Marriott systems and tools by Franchise hotels.
Collaborates with the Director| MSB Top Line Franchise Service + Support| US in being the point of contact for partner areas including but not limited to| Systems Support| Revenue Management Advisory Services| RM Plus Services| Marketing and eCommerce| Legal| etc.
Has a strong understanding of Marriott’s approach to franchise support and is able to effectively minimize risk to the enterprise.

__

_Drive For Results_

Evaluates revenue performance for portfolio/management companies and recognizes opportunity areas. Identifies underlying causes of good/bad performance and develops plans to address with the appropriate management company.
Uncovers areas where Marriott tools and resources are not being leveraged by franchise management companies| potentially leading to missed revenue opportunity; navigates Marriott’s internal organization to pair need with solution.
Influences alignment on revenue maximization strategies; influences decisiveness with revenue management decision makers in management companies. Makes and implements recommendations for increasing effectiveness and change of strategies;
Facilitates effective performance reviews: shares relevant information to help third party management companies understand and support key MI objectives: identifies success factors for accounts and provides direction for achieving them. Demonstrates the ability to recognize similar recurring business issues| and understands how to leverage solutions that have been used in the past.
Influences the adoption of franchisees on the evolution of strategies and focus areas in group & transient strategy for MSB hotels| including| but not limited to things like system adoption| and pull through of system enhancements & process changes.

__

_Manage Execution_

Provides guidance and support to franchise analysts to prioritize support for accounts based on performance and account relationship factors. Partners with the Sr. Directors & VPs of Account Management to resolve any conflicts.
Develops portfolio/management company revenue objectives and action plans which align the highest common revenue opportunities between the franchise management company and Marriott International. Identifies the highest impact opportunity areas for Franchise Sr. Director & VP|s to pull through
Contributes insights in the prioritization of systems| programs| tools and decision making support resources|; balances this perspective with an understanding of system wide priority and opportunity.
Seeks effective ways to support Franchise Account Sr. Directors & VP’s with focus on the highest opportunity revenue issues by portfolio; solicits feedback| conducts measurement of progress| and adjusts course as necessary to meet this objective.
Shares key insights related to market business environments| both internally and externally. Identify performance gaps of hotels and provide strategic and mitigating advice for solution
Provide pre-opening and conversion support to ensure effective pricing and revenue strategies are in place prior to hotel opening; then monitors new hotel ramp up| and provides framework and support for ramp performance objectives to be met and exceeded.
Prepares and delivers presentations that are tailored to the unique opportunity areas for individual franchise management companies| highlighting top opportunity areas| and driving for agreement on next steps and measurement.
Approaches portfolio/account reviews and interactions with franchise revenue management leaders as an opportunity to impart critical thinking acumen; shares best practices for maximizing revenue.
Provides feedback to MI on high value focus areas for the franchise community| brings ideas which allow this role to be focused on the most impactful areas to the franchisee revenue management relationship.
Takes responsibility for proposing a learning plan that supports emerging business requirements and personal development objectives.
Develops and uses systems to organize account plans| strategies| pull through| performance updates on key metrics
Monitors and pushes compliance in standards for managing inventory| executing pricing and sales strategies

Performs other duties as assigned

Approximately 50% travel

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED

REQUIRED:

At least five years of Revenue Management and/or Sales work experience demonstrating career growth and a pattern of exceptional performance.
Revenue Management experience preferred
A minimum of 3 years of leadership experience
Strong relationship management| strategic planning| communication| and analytical skills
Strong knowledge of financial analysis| quantitative analysis and statistical tools
Ability to interface with operations research and systems professionals in order to develop/refine decision support systems
Multi brand lodging/hospitality industry experience ; Select Service and Extended Stay brand experience is preferred
Excellent demonstrated analytical ability| with experience in solving “real-life” business problems
Good organizational and time management skills and proven ability to handle multi-task assignments
Knowledge of Marriott’s systems (e.g.| MARSHA| MRDW| One Yield| MarRFP| Fosse) preferred
Strong data analysis skills
Excellent project management skills| with ability to independently manage multiple projects
Ability to communicate deadlines and project requirements clearly and concisely
Excellent interpersonal and written and oral communication skills| as well as public speaking
Ability to work both as a team member and a team leader to achieve results in a teamwork environment
Ability to take large volumes of complex information and present it to Senior Management in a clear| concise and complete manner which facilitates executive decision making

Education:

Bachelor’s preferred in a quantitative discipline (finance| operations research| economics| mathematics| statistics| etc.)
MBA| advanced degree in a quantitative discipline desired| or three-plus years of directly related work experience.

_

Restaurant – Assistant Manager (NE) – Atlanta Marriott Marquis – USA

APPLY HERE

Job Number 19001BM5
Job Category Food and Beverage & Culinary
Location Atlanta Marriott Marquis| 265 Peachtree Center Ave.| Atlanta|
Georgia| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is assists in the daily operations in
Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Assists in ensuring compliance with all restaurant policies| standards and
procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Assists in achieving or exceeding budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Assisting in Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_

Event Manager – Sheraton Grand Chicago – USA

APPLY HERE

Job Number 190018FW
Job Category Event Management
Location Sheraton Grand Chicago| 301 East North Water Street| Chicago|
Illinois| United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Seasonal Manager| Meetings and Special Events – The Ritz-Carlton – USA

APPLY HERE

Job Number 190017HW
Job Category Event Management
Location The Ritz-Carlton| Laguna Niguel| One Ritz Carlton Drive| Dana
Point| California| United States
Brand The Ritz-Carlton
Schedule Seasonal – Full-Time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position
assists in the implementation of departmental strategies. The position has
responsibility for assisting in the execution of all property events with a
seamless turnover from sales to operations and back to sales where
appropriate.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 1 year
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Assists in apprising property of all groups that will impact property
operations.

• Assists in execution of event management strategy that is aligned with the
company’s business strategy and leads its execution.

• Conducts daily walk-through of banquet floor to help ensure client
satisfaction and quality standards.

Managing Profitability

• Assists in developing working relationships with outside vendors and
establishing prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Assists in managing department controllable expenses to achieve or exceed
budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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