Payrolled Flex Staff (NE) Temporary Sr. Manager| Strategic Communications + Change Management (IT) – Marriott International HQ – USA

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Job Number 20021832
Job Category Administrative
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

This is a temporary position.

The Strategic Communications Senior Manager will lead strategic communications
and change management in support of the Information Technology (IT)
organization| under the direction of the Director| Strategic Communications
for IT. These responsibilities include oversight and leadership of key
executive messaging| initiative and project-based communications|
organizational transformation communications| and a proactive/reactive
communication strategy for IT. This individual will serve as a primary
communications lead for IT initiatives and projects| and advise on strategic
decisions related to internal messaging across the Marriott enterprise. The
Senior Manager will partner closely with IT project teams and PMO| along with
impacted teams across the company| including Global Operations| Owner +
Franchise Services| HR| Global Communications| and Continent IT| to ensure
collaboration across disciplines on technology-related efforts with focused
communications and initiatives.

The Senior Manager is responsible for 1) providing communications strategy and
support for IT including creating| planning and executing a regular calendar
of organizational communications for the organization internally| and
supporting the development and execution of communications to broader
enterprise audiences (property associates and leaders| GMs| Owners| CECs|
etc.); 2) supporting the development of change management strategies and then
owning the strategic communications planning and deployment for key IT
initiatives to address various stakeholders (e.g.| Consumer Operations|
Continent Leadership| HQ| and Industry) 3) designing and leading the
communication planning process| and inventing or leveraging related
communication vehicles that drive successful delivery of the IT capabilities
across the company| and 4) partnering with communications and PR partners
across the company (e.g.| Owner Franchisee Services| Corporate Communications|
Global Operations| HR| etc.).

CORE WORK ACTIVITIES
Communications
• Partner with IT and discipline team members to develop communications
strategies and tactical plans that support BMSC initiatives.
• Create| plan| and execute every aspect of BMSC initiative communications
plans to effectively disseminate key messages.
• Own| develop and manage calendar of key messages to ensure consistent|
relevant and timely delivery of internal communications material.
• Create messages describing BMSC initiatives for use in internal
communications and partner with Corporate/Consumer Public Relations for
external communications (i.e.| industry| competitors)
• Develops targeted communications (examples: memos| Frequently Asked
Questions (FAQs)| presentations| collateral| webcasts| etc.) describing
change| preparation| rollout measurements and milestones based on
international market needs.
• Develop core presentations for BMSC senior leaders and key stakeholders
(owners| associates| customers| etc.).
• Establish methods to measure the effectiveness of change management|
marketing and communications efforts| set targets| track results| and improve
programs. Lead data collection efforts and analyze data and feedback to inform
strategy development; track performance and recommend solutions to
continuously improve performance.
• Promote use and refinement of the communication protocols for all BMSC
disciplines| to include:
o Webcast coordination and execution
o Preparation of Senior Executive memos| presentations and communications
o Maintain distribution standards
• Conduct change readiness assessments evaluate results and present findings
in a logical and easy-to-understand manner.
• Design and apply a structured change management approach and methodology for
initiatives supported.
• Conduct change impact analysis and stakeholder assessments.
• Improves processes| actively seeks stakeholder feedback and focuses on
designing processes/materials.
• Responds to ad hoc requests.
• Support requests by department managers as needed.
• Seek opportunities to leverage knowledge| resources and work activities
across BMSC Strategic Communications and Change Management and other MI
departments/divisions.
• Work collaboratively with a variety of key stakeholders both within BMSC and
across the organization to ensure alignment and consistency with broader
organizational communication efforts.

CANDIDATE PROFILE

Education and Experience
• Associate degree; 8 years’ experience in business| sales and marketing|
management operations| or related professional area.
OR
• Bachelor’s Degree| preferably in communications or business; 6 years’
experience in business| sales and marketing| management operations| or related
professional area.

Preferred Experience:
• Graduate degree| MS/MBA (or equivalent) in Business Management| Psychology|
or Related Field.
• Technology or Information Systems experience.
• Hospitality/Lodging industry experience.
• Change management| business transformation and organizational/ process
analysis principles and methodologies experience and knowledge.
• Project management approaches| tools and phases of the project lifecycle
experience.

_

Assistant Banquet Service Manager – Scheduler (NE) (Gratuity Pool) – Gaylord National Resort & Convention Center – USA

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Job Number 20011663
Job Category Event Management
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements and
standards. Assists in developing and directing team to provide consistent|
high quality service.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains and enforces established sanitation levels.

• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).

• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.

• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).

• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.

• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.

• Assists in scheduling banquet service staff to forecast and service
standards| while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees understand expectations and parameters.

• Observes service behaviors of employees and provides feedback to
individuals.

• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

_

Manager| Banquets (Gaylord Rockies| Relocation Included) – Gaylord Rockies Resort & Convention Center – USA

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Job Number 20013774
Job Category Event Management
Location Gaylord Rockies Resort & Convention Center| 6700 N Gaylord
Rockies Blvd| Aurora| Colorado| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Interior Design Manager – Marriott International HQ – USA

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Job Number 19178585
Job Category Global Design
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

Design is a life love| not just a job. It is in fact a physical manifestation
of our brands. Candidates should have great creative vision and be a strategic
thinker who can understand and engage with a wide variety of other disciplines
and external owners/project managers. The primary focus of the position is our
Full Service Brands – Marriott| Sheraton| Gaylord & Delta hotels.

On a project/tactical level| the successful candidate for this position
provides design quality assurance and interior design management services and
manages all aspects of franchised| managed| or corporate projects for new
construction| conversion| or adaptive re-use. This individual has a passion
for hospitality design and is able to inspire internal and external
participants to create design solutions that thrill guests and align with
brand strategy. The atmosphere within the team is collaborative| creative|
demanding and fun with opportunities for growth within Global Design. This is
your unique chance to make your mark and position yourself on the leading edge
of hospitality design.

EXPECTED CONTRIBUTIONS

May manage design staff.
May function as project manager| guiding work of team| or manage a program.
Serves as content leader on project.
Participates in establishing direction of brand design.
Selects and manages interior design consultants.
Develops and maintains liaison with all appropriate divisions| departments and owners.
Responsible for interior design project budget and coordinating staff requirement with other business groups.
Provides project updates using tools to track and report status.
Presents and sells design to senior level executives and owners.
Reviews and/or develops interior design concepts.
May provide field input to product development group.
May manage project workload in support of brand or business unit growth goals.

__

CANDIDATE PROFILE

__

Key Skills/Requirements:

Knowledgeable about innovation & trends both in & outside of industry
Strong business acumen
Problem solving & creative solution skills
Ability to build & maintain strong working relationships
Customer service focus
Ability to negotiate and be flexible when appropriate
Strong organizational skills & ability to manage multiple priorities & resources
Strong written & verbal communications skills
Team-oriented
Multi-task oriented
Strong project management skills.
Presentation skills
Sales orientation
Understands architecture documents and contract documents
Knowledge of FF&E specification software
Proficiency in Bluebeam| AutoCAD| Microsoft Office (Word| Excel| and PowerPoint)| and project management software.
Skills in Revit| Adobe Creative Suite (Photoshop| InDesign| Illustrator)| and Sketchup are desired but not required.

Education/Experience:

4-year degree from an accredited interior design program preferred
Minimum 6 years| experience in the design field| preferably in the hospitality design industry
An equivalent combination of education and experience will be considered.
NCIDQ certificate preferred

_

Restaurant Manager (Full-time) – Waikoloa Beach Marriott Resort & Spa – USA

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Job Number 19152597
Job Category Food and Beverage & Culinary
Location Waikoloa Beach Marriott Resort & Spa| 69-275 Waikoloa Beach
Dr.| Waikoloa| Hawaii| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

AsstMgr-Ops F&B – JW Marriott Orlando Bonnet Creek Resort & Spa – USA

APPLY HERE

Job Number 19159078
Job Category Food and Beverage & Culinary
Location JW Marriott Orlando Bonnet Creek Resort & Spa| 14900 Chelonia
Pkwy| Orlando| Florida| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

We are seeking a dynamic individual who wants to inspire. Opening early 2020|
JW Marriott Orlando Bonnet Creek Resort & Spa brings modern luxury to Central
Florida. Thoughtfully designed to bring people together| our hotel will offer
warm| inviting social spaces and amenities| including a Spa by JW??| resort
pool with splash pad| specialty restaurants| and a rooftop terrace boasting
nightly views of theme park fireworks displays. Plus| 50|000 square feet of
inspiring event space. The JW Marriott Orlando Bonnet Creek Resort & Spa will
provide our guests with expertly choreographed service and exceptional guest
experiences.

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations.
Responsibilities include ensuring guest and employee satisfaction while
maintaining the operating budget. Ensures standards and legal obligations are
followed.

CANDIDATE PROFILE

Education and Experience

??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

??? Assists in the ordering of F&B supplies| cleaning supplies and uniforms.

??? Supervises daily F&B shift operation and ensures compliance with all F&B
policies| standards and procedures.

??? Supports and supervises an effective monthly self inspection program.

??? Operates all department equipment as necessary and reports malfunction.

??? Supervises staffing levels to ensure that guest service| operational needs|
and financial objective are met.

??? Encourages and builds mutual trust| respect| and cooperation among team
members.

??? Develops specific goals and plans to prioritize| organize| and accomplish
your work.

??? Celebrates and fosters decisions that result in successes as well as
failures.

??? Communicates areas that need attention to staff and follows up to ensure
understanding.

??? Coordinates cleaning program in all F&B areas (including General clean)|
identifying trends and making recommendation for improvements.

??? Follows property specific second effort and recovery plan.

??? Stays readily available/ approachable for all team members.

??? Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

??? Provides services that are above and beyond for customer satisfaction and
retention.

??? Serves as a role model to demonstrate appropriate behaviors.

??? Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

??? Takes proactive approaches when dealing with guest concerns.

??? Sets a positive example for guest relations.

??? Stays readily available/ approachable for all guests.

??? Reviews comment cards and guest satisfaction results with employees.

??? Responds in a timely manner to customer service department request.

Additional Responsibilities

??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

??? Analyzes information and evaluates results to choose the best solution and
solve problems.

??? Performs hourly job function if necessary.

??? Extends professionalism and courtesy to team members at all times.

??? Comprehends budgets| operating statements and payroll progress report.

_

Mgr-Interior Design – Marriott International HQ – USA

APPLY HERE

Job Number 19165507
Job Category Global Design
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Design is a life love| not just a job. It is in fact a physical manifestation
of our brands. This is your chance to take your design experience to the next
level. Move beyond the tactical practice of design and leverage your strategic
skills as you partner with owners to educate design professionals and steward
the design direction of projects within the Marriott Select Classic Brands
segment – Courtyard| Fairfield Inn| Four Points| Residence Inn| SpringHill
Suites and TownePlace Suites. If you are a solution-motivated/deadline-
oriented designer with a talent for gaining trust| you might be the right fit
within our team.

Candidates should have great creative vision and be a strategic thinker who
can understand and engage with a wide variety of other disciplines and
external owners/project managers. We seek to drive owner and brand preference
by delivering guest-focused design with owner-focused results.

On a project / tactical level| the successful candidate for this position
provides design quality assurance and interior design management services and
manages all aspects of franchised| managed| or corporate projects for new
construction| conversion| or adaptive re-use. This individual has a passion
for hospitality design and is able to inspire internal and external
participants to create design solutions that thrill guests and align with
brand strategy. The atmosphere within the team is collaborative| creative|
demanding and fun with opportunities for growth within Global Design. This is
your unique chance to make your mark and position yourself on the leading edge
of hospitality design.

EXPECTED CONTRIBUTIONS

Represents department to both external and internal clients and builds positive and mutually beneficial relationships.
Provides technical reviews of drawings and other submittals for franchised or managed projects to ensure conformance with brand design standards and established interior design criteria.
Provide design studies| sketch plans| creative talent| and imagination to projects as required.
Applies design talent to problem solving design exercises to achieve cost efficient results that align with the brand standards and the brand strategy.
Communicates and coordinates with internal disciplines to ensure the integration of relevant input in project reviews.
Provide design expertise in layout| color| lighting| materials selection| custom furniture| and adjacencies| and installation on a project or program level.
Coordinates review/approval (with participation from appropriate disciplines) of variances from brand standards requested by owners due to specific project circumstances.
Provides information| interpretation| and guidance to outside owners and their consultants| as well as internal design and construction staff| for adapting interior design direction and brand standards to specific projects.
Supervises| directs| motivates| and trains assigned staff as necessary.
Tracks and maintains project data and milestones utilizing a database tools.
Assists in the maintenance and development of brand prototype documentation.
Maintains clear communication with all department management levels and advises/consults on sensitive owner or project issues.
Assists with quantity take-offs and FF&E bills of materials to support the procurement process
Manages time allocation on projects in accordance with specific project budgets| deadlines| and/or direction established by Senior Management.
Reports to Senior Managers / Directors for policy guidance| methods| and systems support matters. Supports Senior Managers / Directors in monitoring| reviewing| and expediting drawing and design submittals.

CANDIDATE PROFILE

Key Skills/Requirements:

Excellent oral and written communication skills / excellent interpersonal skills.
Ability to work well in a high volume| fast-paced environment as a member of a collaborative team
Strong interior design skill| architectural design acumen| and project management skills.
Knowledgeable about innovation and design trends within hospitality and other related design fields.
Good business judgment and creative problem-solving attributes.
Strong conceptual design/freehand sketching and/or digital presentation abilities.
Ability to balance projects with other business demands that may be at times| administrative in nature
Proficient in Bluebeam| AutoCAD| Microsoft Office (Word| Excel| and PowerPoint)| and project management software is required. Skills in Revit| Adobe Creative Suite (Photoshop| InDesign| Illustrator)| and Sketchup are desired but not required.
Potential travel in US/Canada – 25% travel is anticipated for this position

Education/Experience:

4-year degree from an accredited interior design program preferred
Minimum 6 years’ experience in the design field| preferably in the hospitality design industry
An equivalent combination of education and experience will be considered
NCIDQ certificate preferred

_

Group Sales Manager – Retail/Fashion/Creative/Brands – The Times Square EDITION – USA

APPLY HERE

Job Number 19174686
Job Category Sales and Marketing
Location The Times Square EDITION| 20 Times Square| 701 Seventh Avenue|
New York| New York| United States
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Responsible for proactively soliciting business. The position is accountable
for handling large group or other customer segments related to opportunities
with significant revenue potential. Actively up-sells each business
opportunity to maximize revenue for individual properties. Aligns customer
profile with the appropriate product. Achieves personal and team related
revenue goals. Ensures business is turned over properly and in a timely
fashion for proper service delivery in accordance with Ritz-Carlton standards
of excellence. Creates opportunities to grow the account base through customer
interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 5 years’
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 3 years of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets accounts| markets| or segments with heavy emphasis on proactive
solicitation and account saturation.

• Partners with counterpart to effectively manage the business opportunity.

• Responds to and manages larger and more complex incoming opportunities for
the property.

• Identifies| qualifies and solicits new business to achieve personal and
property revenue goals.

• Focuses efforts on accounts with significant potential sales revenue.

• Develops effective sales plans and actions.

• Works with partners to develop creative ideas and proposals for events.

• Maximizes revenue by upselling packages.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual
property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Handles complex business with significant revenue potential as well as
significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Provides excellent customer sales service in order to grow share of the
account.

• Manages and develops relationships with key internal and external
stakeholders.

Additional Responsibilities

• Utilizes intranet for resources| templates| and information.

• Participates in site visits.

• Develops and facilitate execution of contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards
through the sales process.

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Events Manager – Atlanta Airport Marriott Gateway – USA

APPLY HERE

Job Number 19174032
Job Category Event Management
Location Atlanta Airport Marriott Gateway| 2020 Convention Center
Concourse| College Park| Georgia| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Assistant Restaurant Manager (NE) – Sheraton Boston Hotel – USA

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Job Number 19173338
Job Category Food and Beverage & Culinary
Location Sheraton Boston Hotel| 39 Dalton Street| Boston| Massachusetts|
United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that is assists in the daily operations in
Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Assists in ensuring compliance with all restaurant policies| standards and
procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Assists in achieving or exceeding budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Assisting in Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

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