Receiving/Storeroom Clerk (Full Time – Arizona Biltmore Resort – Phoenix

APPLY HERE

JOB DESCRIPTION
 
What will I be doing?
As a Storeroom Clerk| you would be responsible for verifying the accuracy of
and accepting all purchased products into the hotel to deliver an excellent
guest experience and to maximize profitability. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Verify the accuracy and accept all purchased products into the hotel
Assist in the daily operation of the storeroom to include| but not limited to| receiving and placing product| reconciling received items to purchase orders to verify accuracy| rotating stock| conducting inventory and issuing and delivering items to departments
Ensure compliance with all federal| state| local and company regulations regarding storage| safety and sanitation
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true t

our Vision| Mission| and Values. Specifically| we look for demonstration o

these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Receiving / Storeroom Clerk (Par – Arizona Biltmore Resort – Phoenix

APPLY HERE

JOB DESCRIPTION
 
The Arizona Biltmore| a Hilton Waldorf Astoria Resort is in search of Part
Time Storeroom Receiving Clerk to join our team! Hilton is ranked by Fortune
Magazine a Best Place to Work in the United States! What are you waiting for?
Please read the information below| submit your application| and come join the
Hilton family!
Must have full availability from 6 am – 4 pm Monday-Saturday. Shifts will typically be Monday/Friday/Saturday 7 am – 3:30 pm Schedule is subject to change dependent on property needs
$13.30 per hour
At least 1 year of customer service experience is required.
Must be able to bend| stoop| walk and lift/push/pull up to 150 lbs.
Ability to perform basic financial/accounting functions is required.
Working knowledge of BirchStreet is preferred.
A Storeroom Clerk is responsible for verifying the accuracy of and acceptin

all purchased products into the hotel in the hotel|s continuing effort t

deliver outstanding guest service and to maximize profitability.

What will I be doing?

As a Storeroom Clerk| you would be responsible for verifying the accuracy of
and accepting all purchased products into the hotel to deliver an excellent
guest experience and to maximize profitability. Specifically| you will be
responsible for performing the following tasks to the highest standards:

Verify the accuracy and accept all purchased products into the hotel.
Assist in the daily operation of the storeroom to include| but not limited to| receiving and placing product| reconciling received items to purchase orders to verify accuracy| rotating stock| conducting inventory and issuing and delivering items to departments.
Ensure compliance with all federal| state| local and company regulations regarding storage| safety and sanitation.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Rooms Controller – The Ritz-Carlton – USA

APPLY HERE

Job Number 19124859
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Rancho Mirage| 68-900 Frank Sinatra Drive|
Rancho Mirage| California| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk (Welcome Desk) Overnight Agent @ W Seattle Hotel – W Seattle – USA

APPLY HERE

Job Number 19124957
Job Category Rooms and Guest Services Operations
Location W Seattle| 1112 4th Ave| Seattle| Washington| United States VIEW
ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Guest Experience Specialist (Bistro) – Courtyard Virginia Beach Norfolk – USA

APPLY HERE

Job Number 19125071
Job Category Rooms and Guest Services Operations
Location Courtyard Virginia Beach Norfolk| 5700 Greenwich Road| Virginia
Beach| Virginia| United States
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Specialists take the initiative to deliver a wide range of
services that guide guests through their entire stay. Their role goes beyond
the traditional front desk to take ownership of the guest experience in the
main areas of the hotel with a “guest first” mindset. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| delivering
quality meals| or sharing the highlights of the local area| the Guest
Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Specialists will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance; reach overhead
and below the knees| including bending| twisting| pulling| and stooping).
Doing all these things well (and other reasonable job duties as requested) is
critical for Guest Experience Specialists – to get it right for our guests and
our business each and every time.

_

Front Desk Ambassador – Conrad – Fort Lauderdale

APPLY HERE

JOB DESCRIPTION
 
As a Front of House Ambassador you would be responsible for checking in and
checking out guests in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
responsible for performing the following tasks to the highest standards:
Checking in and checking out of guests.
Respond to guest inquiries and in a timely| friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel| including| but not limited to| directions| hours of outlet operation| hotel services| hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitalit

industry. Today| Hilton remains a beacon of innovation| quality| and success

This continued leadership is the result of our Team Members staying true t

our Vision| Mission| and Values. Specifically| we look for demonstration o

these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Rooms Controller – Sheraton Grand Seattle – USA

APPLY HERE

Job Number 19108501
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Seattle| 1400 6th Ave| Seattle| Washington|
United States
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

In-Room Dining Order Taker – The Ritz-Carlton – USA

APPLY HERE

Job Number 19109056
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| St. Thomas| 6900 Great Bay| St. Thomas| Virgin
Islands| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sr. Director| Digital Guest Experience| Property Digital – Marriott International HQ – USA

APPLY HERE

Job Number 19105200
Job Category Sales and Marketing
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a member of the Digital Guest Experience Product leadership team| the
Senior Director| Digital Guest Experience| On-Property Digital will lead the
digital evolution of Marriott’s Hotel & Property experience globally. This
means setting strategy| defining requirements| and managing build-out of
mobile & digital guest services platforms| products| & features for customers
across: Marriott mobile apps; Marriott.com; Reservation & Arrival
correspondence via Email| Contact Centers| and/or Property; Digital
Assistants; Hotel/Property wi-fi; Hotel/Property shuttles; Hotel/Property
Public Spaces & Lobbies; Hotel/Property Amenities (Restaurant / Bar / Club|
Fitness Center| Spa| Golf| Pool| Beach| Resort Activities & Amenities| etc.)|
In-room TV| Guestroom Controls| and other On-Property digital sites. This
individual will lead a team of accomplished product managers & product owners
to digitize the customer journey for customers planning| arriving and/or
subsequently enjoying experiences within and across Marriott’s global
portfolio of properties| amenities| and activities.

This role will play a pivotal role in translating Marriott’s digital
transformation into world-class customer experiences for customers going onto
Marriott properties across its global portfolio; in order to achieve Global
Digital objectives and deliver world-class customer experiences| this
individual will need to work collaboratively across several Marriott
departments who also impact or deliver on the customer experience (Digital|
Global Operations| IT| Loyalty| Hotel Brands| Revenue Management &
Distribution| Marketing| Customer Service/CEC| Customer Experience| and
others). Additionally| success in this role requires strong leadership &
strategic skills coupled with an astute understanding of consumer digital
platforms & solutions| guest service operations & service design| customer
satisfaction strategy & management| as well as Marriott technology platforms &
infrastructure supporting the enterprise and respective properties. This role
is global in scope and also interfaces with Marriott’s global regions
(Americas| Europe| Middle East & Africa| Asia Pacific| China| Caribbean &
Latin America).

CANDIDATE PROFILE

Education and Experience

Required:

10+ years Mobile / Digital experience| with 7+ years Product Management experience; portion of that experience leading or managing Mobile Services & Solutions for Service Experiences such as Retail| Hospitality| Entertainment/Amusement| and/or Digital Marketplaces
Direct management of complex budgets in excess of $5M+
Demonstrated ability to lead| influence| and collaborate effectively in a matrix-managed environment| with multiple complementary groups
Entrepreneurial| startup attitude in a big company setting| self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
Strong analytical| organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms| products| and features
Global mindset that balances global solution orientation with awareness| appreciation| and adaptability for local market & customer dynamics
Undergraduate degree or equivalent experience/certification

Preferred:

Ideal candidate will have direct experience and fluency with the broader Consumer Mobile / Digital landscape as well as Cloud-based Enterprise platforms| solutions| and technologies (e.g. Apple| Google| Facebook| TenCent/WeChat| Alibaba| Salesforce| Adobe| Oracle| Amazon| IBM| others)
Ideal candidate will have some experience in travel & tourism industry or a retail environment| particularly hospitality| hotel management| food & beverage| entertainment & amusement| and related “front-of-house” guest service operations
Ideal candidate will have a technical background| in product development / engineering as well as experience working in/around guest service environments
Ideal candidate will be familiar with and have worked in a scaled agile development environment| SAFe and variants
Ideal candidate will be familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement| performance| and iteration
Ideal candidate will have understanding & familiarity with technologies and solutions that enable digital experiences in a physical setting for retail| hospitality| and/or amusement/entertainment: access control| keyless| contactless & mobile payments| point-of-sale| property management| proximity & beacons| Bluetooth Low Energy (BLE)| Near Field Communications (NFC)| etc.
Ideal candidate will have international experience and proficiency in translating global solutions for local markets
MBA or equivalent advanced degree

CORE WORK ACTIVITIES

Define and refine the Property Digital Experience Roadmap

Create an integrated vision that elevates the property digital experience as well as the customer-associate service interaction for hotel rooms| restaraunts & bars| spa| golf| fitness centers| and other activities & amenities| leading to higher levels of digital engagement| customer satisfaction and associate service impact at properties globally
Develop and drive a multi-year roadmap for Property Digital Experience in partnership with Global Operations| IT| Hotel Brands| Customer Experience| and others that materially improves the customer experience and value proposition for Marriott’s global portfolio of properties| amenities| and experiences
Continuously scan key developments in the Mobile / Digital| Retail| Hospitality| Entertainment / Amusement| and Service Experience space| adjusting strategy and roadmaps accordingly
Develop business cases when needed to support strategic direction and required investments
As part of the business case| analyze and define Key Peformance Indicators (KPIs) that measure success for driving vision & strategy
Perform due diligence and quantification of the necessary investments to secure support & funding from across the company

Lead the Property Digital Product Team in executing the Property Digital
Experience Roadmap:

Lead vision-setting| strategy| and definition of the Property Digital Experience plaforms| products| and features
Work actively across the company and key Global Departments (Digital| Global Operations| IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) to:
Validate| refine| orchestrate| and fulfill the 3-year roadmap for Property Digital Experience platforms| products| and features
Innovate and iterate on both new concepts as well as existing platforms| products & features to advance the roadmap
Continously improve and evolve existing guest services features (Check-in/Check-out| Keyless| Requests & chat| Food & Beverage ordering| Property Wi-Fi connection & landing pages| Guestroom TV & Media) to drive higher guest satisfaction| Intent to Recommend| and contribution to Global Digital strategies
Collaborate within Global Digital and across Continents & Regions to factor local dynamics and adapt platforms| products & features accordingly
Anticipate staffing requirements by comparing business needs with strengths and weaknesses of existing team to drive the roadmap
Continually re-evaluate staffing plans against Property Digital Experience growth to scale Digital & Product efforts
Support department-wide efforts to improve Global Digital culture and work environment as reflected in Associate Engagement Survey results

Drive business execution and performance of the Property Digital Experience
platforms| products & features| with special emphasis on Keyless and Expedited
Arrival:

Follow through on execution of the product roadmap and delivery of key features on schedule and on budget| acting as business owner for the digital solutions
Drive continuous improvement from experience| product| operations| and technology perspectives on Keyless solutions| to enable the benefit of expedited arrival with all the benefits that customers expect when coming onto property
Set and measure Key Performance Indicators (KPIs) to report on Property Digital Experience platform| product & feature performance with stakeholders and leadership
Collaborate effectively with team(s) that develop| deploy| and actively interact with Property Digital Experience platforms| products & features and strengthen the collaborative model & partnership that Digital maintains with Global Operations| as well as other key departments (IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) that play critical roles
Test and validate that the on-property digital experiences meet or exceed customer expectations| ensuring successful deployment and go-to-market for solutions that rely significantly on execution that occurs on properties with associates
Work with other product leaders and other departments (Global Operations| Digital| IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) to:
Ensure that Digital Guest Service is omni-channel (ie. compelling| “seamless”| and relevant in the right context across multiple customer touchpoints| channels| products| and interfaces)
Ensure that Digital Guest Service is customer-centered across departments (ie. both new/emerging as well as existing solutions are appropriately identified| vetted| and planned in coordination with other relevant departments)
Measure and analyze the in-market performance of Property Digital Experience platforms| products & features| and modify the strategy and roadmap according to the results achieved against Global Digital engagement| take rate| and revenue goals

Manage and conduct Human Resources activities for the Property Digital
product team

Interview and hire employees| as applicable.
Ensure employees are treated fairly and equitably.
Ensure that regular| ongoing communication is happening in department (e.g.| staff meetings| 1:1’s).
Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicit employee feedback.
Utilize an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensure policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

· Continuous Learning – Actively identifies new areas for learning;
regularly creates and takes advantage of learning opportunities; uses newly
gained knowledge and skill on the job and learns through their application.

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges

o Business Process and Analysis – Knowledge of multiple processes within
sponsor department; ability to document key process flows| recognize processes
for redesign| identify opportunities and translate business processes into
information system’s needs. Ability to define quality measures and evaluate
performance against standards and to identify issues| risks and possible paths
of resolution or mitigation strategies.

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Front Desk Agent – The Ritz-Carlton – USA

APPLY HERE

Job Number 19109081
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| St. Thomas| 6900 Great Bay| St. Thomas| Virgin
Islands| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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