Director of Front Office| The Westin Oaks Hotel – The Westin Galleria Houston – USA

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Job Number 19001DCW
Job Category Rooms and Guest Services Operations
Location The Westin Galleria Houston| 5060 W Alabama St| Houston| Texas|
United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Responsible for all front office functions and staff as well as security staff
functions. Areas of responsibility include Bell Staff| Switchboard Operations|
Guest Services/Front Desk| Retail/Gift Shop| Concierge| Valets| and Security|
as applicable. As a department head| directs and works with managers and
employees to successfully execute all front office operations| including guest
arrival and departure procedures. Works to establish a safe and secure
environment for all guests and associates. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 4 years
experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk| Guest Services| and Security Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of
responsibility.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team
members.

Managing Guest Services and Front Desk Teams

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Keeps Front Office team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and
consistent message regarding department goals to produce desired results.

• Supervises and coordinates all activities for luggage attendants| garage
valets| door attendants| and concierge.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and
overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

• Provide recommendations and reports for capital expenditures| repairs and
maintenance programs for all front office areas.

• Handle guest complaints and verify that all guest issues are resolved.

Managing Security Team

• Protects property and provides a safe environment for guests and staff.

• Oversees all on-duty security personnel| including dispatcher.

• Supervises and coordinates job assignments and verifies that each officer is
briefed on the day’s activities.

• Complies information and files written security reports.

Managing Projects and Policies

• Verifies compliance with all Front Office policies| standards and
procedures.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Coordinates activities with other hotel departments in order to facilitate
incrased levels of communication and guest satisfaction.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Acts as the “Service Champion” for the Front Office and creates a positive
atmosphere for guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service| and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Verifies that all Front Office areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Verifies employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the
appropriate skills and in a timely manner to meet the business needs of the
operation.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Identifies and analyzes departmental operational challenges and facilitates
the development of solutions to prevent reoccurrence.

_

Director Guest Experiences – Recreation Department Head AAA size JW Marriott Beach Resort – – JW Marriott Marco Island Beach Resort – USA

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Job Number 19001AVA
Job Category Rooms and Guest Services Operations
Location JW Marriott Marco Island Beach Resort| 400 S. Collier Blvd.|
Marco Island| Florida| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Develops and manages resort activity programs (e.g.| coordinates activities|
purchases equipment and supplies etc.). Manages pools| health club and kid’s
club| including overall maintenance| daily upkeep and cleanliness. Makes
management decisions and provides departmental guidance for all Resort
operations related activities. Provides and models service behavior to guests
and employees. Reinforces appropriate culture to provide service to guests.
Conducts administrative activities to ensure employees are treated in a fair
and equitable manner for Recreation| Kid’s Club| and Poolside Restaurant| |
and other appropriate Resort Operations related teams.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the recreation/health club
operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education| Physical
Education| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Developing and managing resort activity programs (e.g.| coordinates
activities| purchases equipment and supplies etc.).

• Develops and coordinates all Resort Events such as guest barbeques| wine
tasting| farmer markets| Easter egg hunts| bowling tournaments – to include
both kids and adult activities

• Finds and serves as liaison with vendors to support events

• Develops and manages all group activities (e.g.| cowboy poetry| Wii bowling
tournaments| and team building events)

• Attends to and prioritizes the needs of events happening at the Resort
(which may involve simultaneous activities).

Managing pools| health club and kid’s club| including overall maintenance|
daily upkeep and cleanliness.

• Conducts inspections and ensuring that the property is getting fixed and
maintained. Coordinating the fixes with vendor or own housekeeping/engineering
to get fixed

• Ensures inspection logs are kept up to date

• Builds and manages relationship with appropriate vendors responsible for
providing any service to a Resort Operations function.

M aking management decisions and providing departmental guidance for all
Resort operations related activities.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement

• Understands employee satisfaction and guest satisfaction results and
develops game plans to attack need areas and expand on the strengths

• Utilizes budgets to understand financial objectives balancing costs with
employee/guests satisfaction and quality

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings

• Ensures that goals are being translated to the team as they relate to guest
tracking and productivity.

Modeling customer service behavior to guests and employees.

• Provides excellent customer service by being readily available/approachable
for all guests

• Takes proactive approaches when dealing with guest concerns

• Extends professionalism and courtesy to guests at all times

• Leads by example demonstrating self-confidence| energy and enthusiasm

• Responds timely to customer service department request

• Motivates and encourages staff to solve guest and employee related concerns

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeds them.

Reinforcing appropriate culture to provide service to guests.

• Ensures that all employees| team leaders (if applicable) and manager(s)
understand the brand service culture

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

Conducting administrative activities to ensure employees are treated in a
fair and equitable manner for Recreation| Kid’s Club| and Poolside
Restaurant| | and other appropriate Resort Operations related teams.

• Organizes and conducts weekly meetings with Resort Operations managers and
staff

• Coordinates| or provides support for coordinating| all training activities
for employees in all departments

• Conducts performance reviews in a timely fashion

• Rewards team as behaviors are demonstrated

• Promotes both Guarantee of Fair Treatment and Open Door policies

• Takes proactive approaches when dealing with employee concerns

• Extends professionalism and courtesy to employees at all times

• Ensures that staffing levels are appropriate to exceed guest expectations
and all team members meet or exceed hospitality requirements

• Ensure that the team has the capabilities to meet expectations

• Interviews and assist in making hiring decisions

• Meets semiannually with staff on a one-to-one basis with managers/supervisor

• Ensures barriers to achieving goals are being discussed and resolved by the
team

• Communicates/updates all goals and results with employees

• Ensures administrative activities such as review of information for payroll
are completed in a timely manner.

_

Director of Finance and Accounting – Renaissance Newport Beach – Renaissance Newport Beach – USA

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Job Number 19078096
Job Category Finance and Accounting
Location Renaissance Newport Beach| 4500 MacArthur Blvd| Newport Beach|
California| United States
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial and accounting activities and the delivery of desirable financial
results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 2 years
of experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance & Accounting Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand SOPs
and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance and Accounting Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with SOPs.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures (SOPs and
LSOPs).

• Ensures compliance with Standard Operating Procedures (SOPs).

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_

Director of Human Resources – Renaissance Newport Beach – Renaissance Newport Beach – USA

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Job Number 19078093
Job Category Human Resources
Location Renaissance Newport Beach| 4500 MacArthur Blvd| Newport Beach|
California| United States
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years of experience in the human
resources| management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years of experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Director of Sales – The Ritz-Carlton Bacara – USA

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Job Number 19001BI7
Job Category Sales and Marketing
Location The Ritz-Carlton Bacara| Santa Barbara| 8301 Hollister Avenue|
Santa Barbara| California| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Provdes support for sales activities
for larger| more complex accounts. Monitors and manages against team booking
goals and makes recommendations on booking goals of direct reports. Creates
opportunities to grow the account base through customer interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 8 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 6 years experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the property.

• Works with sales team to create and implement a sales plan addressing
revenue| customers and the market for the segment.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with Ritz-Carlton Global Sales Organization
Managers and accounts.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests to obtain feedback on quality of product (e.g.| guest
rooms| meeting facilities and equipment| food and beverage)| service levels|
execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

Additional Responsibilities

• Executes and supports the brand’s Customer Service Standards and property’s
Brand Standards.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director Content Management and Publishing – Hilton Corporate – Addison

APPLY HERE

JOB DESCRIPTION
 
The Global Marketing team brings to life the unique promise of Hilton|s
portfolio of brands by defining| creating| and delivering exceptional multi-
channel marketing campaigns designed to drive business results.
What will I be doing?
Do you have a real passion for content strategy? Are you a dynamic leader who
relishes the chance to bring both innovation and transformation? If this
sounds like you| then you could be the newest member of the Global Marketing|s
Content Services team| which manages a core content ecosystem and set of
services designed to create strategic content| conserve cost| and measure
success across omni-channel customer experiences. As the Director of Content
Management & Publishing| we will depend on you to set operational standards|
processes and strategy to evolve a web-centric team into an omni-channel

cross-disciplinary publishing powerhouse. You will provide leadership for ho

content is created| managed| stored and distributed to customers. Critical t

your success will be your ability to build strong relationships| advocate fo

content management and content strategy best practices and have a passion for
delivering meaningful customer experiences.

More specifically| you will:

Lead a global team of content professionals responsible for providing content design| content management| content strategy| and localization capabilities focused on high quality| efficient and timely delivery of services.
Define next generation content skills and build a team that delivers on world-class content strategy| content design| and content management practices.
Drive the use and adoption of an enterprise content management platform| create opportunities for content reusability| and establish content measurement best practices.
Build partnerships with vendors and internal technology teams to ensure content tools are up-to-date| optimized and developed to deliver on business goals.
Design and extend a system agnostic content model and taxonomy that will allow Marketing to tell great stories| using the best content Hilton has regardless of where it is stored.
Build strong| collaborative relationships with partners| understand their key priorities and work with the team to prioritize and ensure delivery of what is needed. This involves managing demand/capacity to ensure appropriate coverage of all functions while developing flexibility to balance changing needs.
Implement continuous process improvement practices. Foster a culture of innovation and experimentation. This includes effectively leading the organization through change.

What are we looking for?

We believe the success in this role will demonstrate itself through the
following attributes and skills:

Proven leader able to inspire| encourage| and motivate a team
Deep understanding of and a real passion for the content lifecycle and modern content management best standard methodologies and technologies
Experience building a high performing team culture
Strong communication| collaboration| and interpersonal skills with the ability to communicate complex concepts in a simple| clear| and effective manner
Expertise in process/workflow development| measurement and optimization
Decisive thinker willing to try new things and able to influence others to step out of their comfort zone
High level of integrity and dedication
Analytical skills that address root causes and motivate change in how teams work

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Seven (7) years of professional experience with demonstrable leadership in content management| digital publishing and/or content strategy
Three (3) years of management experience
Some travel required

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

Experience managing managers and distributed teams
Experience managing a headless CMS

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Director of Banquets – Hotel del Coronado Curio Collection by Hilton

APPLY HERE

JOB DESCRIPTION
 
The iconic Hotel del Coronado is seeking an Assistant Director of Banquets
with strong leadership ability and understanding of luxury. In this role you
will be responsible for assisting the Director in the direction and
administration of the Banquet and Catering operations in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability.
What will I be doing?
As an Assistant Director of Banquets| you would be responsible for assisting
the Director in the direction and administration of the Banquet and Catering
operations in the hotel|s continuing effort to deliver outstanding guest
service and financial profitability. Specifically| you would be responsible
for performing the following tasks to the highest standards:

Assist the Director in the administration of all Banquet and Catering operations to include| but not limited to| guest service| food and beverage quality| soliciting new accounts| merchandising and marketing| inventory management and cost controls| systems management| budget and forecasting| department management| adherence to federal| state and local standards and meeting participation and facilitatio

Assist with the development| implementation and maintenance of department service guidelines and standard

Assist in monitoring and developing team member performance to include| but not limited to| providing supervision| scheduling| conducting counselling and evaluations and delivering recognition and reward
Recruit| interview and train team members
Ensure compliance with health| safety| sanitation and alcohol awareness standards
Monitor and assess service and satisfaction trends| evaluate and address issues and make improvements accordingly
Act in absence of the Director| as needed

What are we looking for?

Minimum two (2) years of experience as an Assistant Manager or Manager in a large hotel Banquets operation required

Five (5) or more years of food and beverage experience required
Experience with outdoor events| and multi-event execution

Proven track record in successfully developing| coaching| and training a team
Luxury hotel experience preferred
Union hotel experience preferred

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director Performance Management – Hilton Corporate – Memphis

APPLY HERE

JOB DESCRIPTION
 
The Hilton portfolio of hotels is comprised of 17 industry leading and world-
class brands. A dedicated team of industry experts in the domains of
hospitality| brand management| innovation| food and beverage| wellness| owner
relations| and more| lead our Brands organization with the steadfast goal of
strengthening and growing the Hilton portfolio. In addition to our flagship
brand| Hilton Hotels & Resorts| the family of brands includes Waldorf Astoria|
Conrad| Canopy| DoubleTree| Curio Collection| LXR Hotels and Resorts| Motto|
Signia| Tapestry Collection| Hilton Garden Inn| Hampton| Tru| Embassy Suites|
Homewood Suites| Home2 Suites| and Hilton Grand Vacations.
What will I be doing?
As the Director| Performance Management| you will be an embedded strategic
advisor for the Brand Management Support (BMS) leadership team. You wil

gather insights from Enterprise teams to develop a holistic view o

historical| current| and future commercial and operational performance driver

and find opportunities for the category and individual brands. You will us

these performance insights to facilitate discussions with the BMS leadership
team to develop and implement cohesive category and differentiated brand
strategic plans for deploying successful and measurable services and resources
to influence trends and achieve our integrated Key Performance Indicators.
Additionally| you will establish the tracking| effective measurement and
reporting functions needed to manage the day-to-day operation| coordination of
support| and proactive communications plan for Senior Category Leadership|
including the Global Heads.

More specifically| you will:

Lead a dedicated team that enables the Brand Management Support team through reporting| analytics| communications| event management| project optimization| and administrative support.
Act as the dedicated strategic driver of your category to achieve data and analytic needs by collaborating with enterprise teams| including Data & Analytics| Commercial Performance| and Guest Experience.
Collect| review| and supplement performance summaries provided by Enterprise teams across all functional areas to identify both cohesive category level and differentiated brand specific opportunities.
Prepare| provide and communicate performance summaries and opportunities to the BMS leadership team by leading monthly performance meetings and functional business reviews to inform strategic deployment of services and development of resources with the goal of achieving our integrated critical metrics.
Establish reporting methodology| cadence and execution for tracking and measuring performance support activations across the BMS organization. This is inclusive of efforts with BCF initiatives| impact of engagements| self-solving behaviors| benefits of multiple services| point of diminishing returns| etc.
Craft| coordinate| review| and distribute standardized and ad hoc monthly Category| Brand| and Team internal activity/performance reporting for owner or hotel activations| initiative management| or service impact| etc.
Assist in preparing the performance narrative for quarterly business reviews| OAC meetings| BCF meetings| etc.| by reviewing successes with risk or opportunity markets| self-solving resources| and owner or hotel level services and linking back in a measurable way.

What are we looking for?

We are seeking creative problem solvers| who are passionate about growing
market share in a dynamic industry and love to combine their analytical skills
with business findings. We believe the success in this role will demonstrate
itself through the following attributes and skills:

Strong content knowledge across commercial and operational topics with an understanding of key hospitality industry performance measures
Strong ability to analyze large amounts of often disparate data| use critical thinking to identify performance trends| and develop meaningful observations
Strong written and verbal communication skills; ability to listen and communicate goals and expectations| clearly articulate complex information concisely to a broad range of people
Ability to work across the enterprise with a high degree of diplomacy and collaboration; confidence managing upwards
Handles multiple projects within deadlines and work effectively under time and resource constraints; works well under tight deadlines and effectively balance multiple| concurrent demands and appropriately prioritize responsibilities
Strong interpersonal skills and possession of a full understanding of professional and business ethics
High level of flexibility| professionalism| dedication| and integrity
Ability to craft presentations with targeted audiences; at ease delivering presentations to groups
Deep understanding of time management and organizational skills

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Five (5) years of cross-functional experience in hotel| brand management| or commercial services
Three (3) years of experience in revenue management| finance| hospitality management| sales| analytics or similar business background
One (1) year of Director-level management experience
Potential to travel 30% or more
This role is in Memphis| TN with opportunity for a remote team member to be appointed with a mutually agreed upon travel schedule to be in Memphis at least one week every month.

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
Experience in multi-brand owner support or relations
Experience in Sales| Marketing| or Revenue Management
Hilton software programs
Advanced PowerPoint experience

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Human Resources (RCDCR) – The Ritz-Carlton Residences – USA

APPLY HERE

Job Number 190019IH
Job Category Human Resources
Location The Ritz-Carlton Residences| Waikiki Beach| 383 Kalaimoku
Street| Waikiki| Hawaii| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Senior Director| Application Development (SalesForce) – Marriott International HQ – USA

APPLY HERE

Job Number 19001B09
Job Category Information Technology
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY:

Promotes project quality and manages the application delivery team to promote
client satisfaction with all technology teams and business partners by
following standard application development tools and processes. Manages
continuous improvement program to improve quality| consistency| and client
satisfaction. Provides thought and application leadership for the contact
center application suite and the integration into other platforms to support a
multi-channel customer experience. __ Collaborates with cross functional teams
and provides direct oversight of applications supporting contact center
business goals.

CANDIDATE PROFILE

Education and Experience

Required:

10+ years of application development leadership experience and the various approaches to the Systems Development Life Cycle (SDLC)| particularly utilizing agile methodologies
Demonstrable experiencing managing Salesforce development projects
Direct management of complex budgets in excess of $5M annual direct and indirect costs
Direct management of cross functional| sourced| or matrixed teams
Experience with and knowledge of IT outsourcing activities in a managed services environment

Preferred:

Experience as a primary point of application accountability for an enterprise| globally-distributed associate environment
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven management experience in strategic planning and budgeting within one or more business groups
Proven management experience in application development across waterfall and agile environments.
Good process management| negotiating| influencing and problem resolution skills
Knowledge of or experience with Salesforce Service Cloud and associated applications
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment| service requirements and hospitality culture
Demonstrated ability to assess customer/client needs| creatively approach solutions| decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Undergraduate/graduate degree in computer science or related discipline
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others| particularly by establishing relationships| effective controls and leading in a managed service environment

CORE WORK ACTIVITIES

Managing Application Development Standards| Processes| and Tools

Works with direct reports to facilitate consistency of service delivery across client groups
Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout an agile SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development
Estimating standard tools and processes| incorporating flexibility for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations

__

Managing Day-To-Day Relationships with Teams

Manages application development projects in partnership with IT teams| business partners and providers
Provides project management of business projects
Oversees effective reporting within application development team
Leads project reviews with team on application development projects
Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
Monitors projects for alignment with defined business case process
Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Manages| and improves service level reporting for application development
Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
Assists with application| development and maintenance of service provider project management standards and tools
Participates in client portfolio and demand management processes| and engages service providers to ensure client satisfaction
Works with application development service providers
Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
Works with team to progress the service providers services to match client needs
Facilitates team and service provider compliance with the agreement
Validates service levels meet business needs
Facilitates the definition and enforcement of good service provider contracts
Supports the IT organization
Provides input to IT’s business strategy and planning as needed
Supports and follows defined IT Governance decision rights| standards and practices
Emphasizes accuracy and effectiveness of estimating and planning management with team
Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program

Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers| IT teams| and business partners to implement continuous improvement activities
Responds to issues identified in project surveys or other feedback processes| to continually improve client satisfaction

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem-solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others – Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications| infrastructure| and processes relate to these timelines.
IT Systems: Knowledge of IT systems supporting the business including benefits| requirements| costs| justification| and operations.
IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g.| contracts| vendor relationships| financial accountability| portfolio management| information and resource planning) and measure project impact.

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_