Director of Training and Quality Assurance – La Quinta Resort & Club

APPLY HERE

JOB DESCRIPTION
 
Assesses training needs against quality indices and develops a strategic plan
designed to close all quality| service and loyalty gaps. Creates| conducts and
administers the annual training and development plan for the cluster in
compliance with corporate requirements. Supports senior leadership in
initiatives to manage change and influence the culture to achieve strategic
goals. Responsible for leadership and supervisory development and succession
planning. Interviews| trains| supervises| counsels| schedules and evaluates
staff.
What will I be doing?
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success

This continued leadership is the result of our Team Members staying true t

our Vision| Mission| and Values. Specifically| we look for demonstration o

these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Revenue Management – New York Hilton Midtown

APPLY HERE

JOB DESCRIPTION
 
A Director of Revenue Management at New York Hilton Midtown is
responsible for monitoring| managing and maintaining group and transient
inventories to ensure the most effective and efficient balance between demand
and availability in the hotel|s continuing effort to deliver outstanding guest
service and financial profitability.
Important attributes :
Leadership skills
Understanding of revenue management of rooms| transient| F&B| outlets| ancillary revenue and local catering.
Strong Analytical skills and strategic minded
Director of Revenue Management experience required
What will I be doing?
As the Director of Revenue Management| you would be responsible fo

monitoring| managing and maintaining group and transient inventories to ensur

the most effective and efficient balance between demand and availability i

the hotel|s continuing effort to deliver outstanding guest service an

financial profitability. Specifically| you would be responsible for performing
the following tasks to the highest standards:

Manage and maintain group and transient inventory controls including| but not limited to| room accommodation and rate inventory controls| roll-in controls| group inventory and cut-off dates| implementation of blackout dates| maintaining demand information and managing sellout strategies in partnership with Front Office
Serve as primary liaison with Front Office| Sales and Marketing and Reservation to maximize inventory and profitability
Develop| monitor and adjust sales and pricing strategies
Conducts competitive and demand analyses and provides critical analysis of chosen strategies| room statistics and general demand factors to ensure the most effective and efficient balance between demand and availability
Conduct forecasting| review all competitive shops| review demand| convention and city event calendars| maintain data on competitor products and maintain historical data on events and performance
Monitor and develop team member performance to include| but not limited to| providing supervision professional development| scheduling| conducting counseling and evaluations and delivering recognition and reward
Recruit| interview and train team members
Manage the department and participate in and facilitate meetings

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Revenue Management – Hilton Fort Lauderdale Marina

APPLY HERE

JOB DESCRIPTION
 
The Hilton Fort Lauderdale Marina is now hiring for an experienced Director
of Revenue to join its team!

The Hilton FortLauderdale Marina| a stunning resort-style hotel| offers
the ultimate locationon the Intracoastal Waterway. The hotelis located
close to the city|s vast attractions including Las OlasBoulevard| which is
alive with shops| restaurants and bars. All 589 guest roomsfeature floor-to

ceiling windows delivering amazing views of downtown| theIntracoastal Waterwa

or the bustling Fort Lauderdale marine port.

Hilton Ft.Lauderdale Marina hotel provides exhibitors and meeting planners
with a uniquevenue for meetings and corporate events. The 21|300 sq. feet of
versatile eventspace can be modified to host any event.

What will I be doing?

As the Director of Revenue Management| you would be responsible for
monitoring| managing and maintaining group and transient inventories to ensure
the most effective and efficient balance between demand and availability in
the hotel|s continuing effort to deliver outstanding guest service and
financial profitability. Specifically| you would be responsible for performing
the following tasks to the highest standards:

Manage and maintain group and transient inventory controls including| but not limited to| room accommodation and rate inventory controls| roll-in controls| group inventory and cut-off dates| implementation of blackout dates| maintaining demand information and managing sellout strategies in partnership with Front Office
Serve as primary liaison with Front Office| Sales and Marketing and Reservation to maximize inventory and profitability
Develop| monitor and adjust sales and pricing strategies
Conducts competitive and demand analyses and provides critical analysis of chosen strategies| room statistics and general demand factors to ensure the most effective and efficient balance between demand and availability
Conduct forecasting| review all competitive shops| review demand| convention and city event calendars| maintain data on competitor products and maintain historical data on events and performance
Monitor and develop team member performance to include| but not limited to| providing supervision professional development| scheduling| conducting counseling and evaluations and delivering recognition and reward
Recruit| interview and train team members
Manage the department and participate in and facilitate meetings

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Leisure Sales – Conrad – Fort Lauderdale

APPLY HERE

JOB DESCRIPTION
 
The Conrad Fort Lauderdale Beach is a luxurious oceanfront retreat that offers
a world of style| service and connection. With globally aspired architecture
and design| our hotel is where life| business and pleasure seamlessly
intersect. This luxury oceanfront property has 290 spacious guest rooms.
Featuring state of the art technology| customized services and a dedicated
team of catering and event staff| Conrad Fort Lauderdale Beach is the ideal
venue for any corporate meeting| convention or celebration. With over 10|000
square feet of flexible meeting space and 20|000 square feet of ocean front
outdoor space| we have the perfect venue for 5 to 500 guests.
What will I be doing?
The Director of Leisure Sales for Conrad Fort Lauderdale Beach| will be
responsible for all managed accounts in the following segments: Consortia an

Luxury Travel Networks| Corporate & Local Negotiated Accounts and FIT. Th

candidate will develop strategic and tactical initiatives including events an

promotions to those different luxury segments. He/she will leverage Hilto

Luxury Brand resources based on the hotel|s business needs.

Develop and execute a luxury marketing plan to effectively allot resources
toward existing and developing travel managed accounts.

Forge relationships with select travel managed accounts to gain market share with those account;
Use of intelligence tool to acquire new luxury managed accounts.
Liaise with the onsite reservation team to ensure seamless communication between the travel advisors and the hotel.
Act as a liaison between hotels and customers when conflict resolution is required
Sales trips to relevant markets for the purpose of building business relationships with all relevant luxury travel accounts.
Reports to the Complex DOSM

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director- Strategy and Product Development- Chief of Staff – Secureworks – DELL – USA

APPLY HERE


Chief of Staff to Chief Product Officer

Director, Strategy and Product Development – Secureworks (Atlanta, GA)

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Role Overview: The Chief of Staff (“COS”) is a critically important role, enabling the Chief Product Officer (“CPO”) to work most effectively with internal and external stakeholders to fulfill commitments to SCWX clients, partners, employees, Board and Executive Leadership Team (ELT). This is not an administrative role; it is strategic and requires a combination of focus and flexibility, as well as a willingness to play an active, behind-the-scenes role. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills.

Role Responsibilities:

This role is based in Secureworks HQ office in Atlanta. There is modest travel involved (estimate 10%), as the COS will accompany the CPO to travel to SCWX locations, offsite meetings and/or partner meetings.
This role is responsible for preparation for, and facilitation of, “critical path” meetings, such as: QBR/MBRs (internal and with partners), Leadership Staff Meetings, QPRs, All Hands Meetings, Team Offsites, EBCs, Board and other key meetings
Preparation and management of CPO Annual Planning Calendar and Communication Cadence
Coordination of CPO quarterly OKR process
Support of CPO consolidated financial budget planning process across leadership team and in coordination with FP&A
Support of CPO talent development and succession planning process in coordination with HR
Coordination/orchestration of key projects or commitments directly involving the CPO and her direct reports. This responsibility primarily focuses on ensuring alignment among the often-disparate stakeholders and, when such alignment is absent, sharing this fact with the CPO and recommending mitigating approaches.
Independent leadership of special CPO-initiated projects, ranging from written artifacts authored by the CPO to convening thought leaders on various topics
Proactive identification of issues that could affect the successful execution of the CPO’s commitments: This responsibility involves elevating those issues about which the CPO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
Support the executive team’s communications with the CPO: The COS will help facilitate decisions the executive staff need receiving feedback on from the CPO. S/he will support the needs of the executive staff in their ability to raise critical issues with the CPO and receive needed responses, guidance and decisions
This role does not have direct reports
Requirements:

Master of Business Administration desired
7-10 years of progressive experience in a finance, strategy and/or product management role
Ability to manage tactically and drive a strategy at the same time
Proven leadership and influencing capabilities
Demonstrated capacity for emotional intelligence in difficult situations; problem solving skills
Deep analytical capabilities and high financial acumen, as well as experience building and/or managing a budget
Exemplary written and verbal communication skills, including development of board or executive-level presentations and meeting facilitation
Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.

Job Family: Secureworks
Job ID: R030212

Sr. Director| Digital Guest Experience| Property Digital – Marriott International HQ – USA

APPLY HERE

Job Number 19105200
Job Category Sales and Marketing
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a member of the Digital Guest Experience Product leadership team| the
Senior Director| Digital Guest Experience| On-Property Digital will lead the
digital evolution of Marriott’s Hotel & Property experience globally. This
means setting strategy| defining requirements| and managing build-out of
mobile & digital guest services platforms| products| & features for customers
across: Marriott mobile apps; Marriott.com; Reservation & Arrival
correspondence via Email| Contact Centers| and/or Property; Digital
Assistants; Hotel/Property wi-fi; Hotel/Property shuttles; Hotel/Property
Public Spaces & Lobbies; Hotel/Property Amenities (Restaurant / Bar / Club|
Fitness Center| Spa| Golf| Pool| Beach| Resort Activities & Amenities| etc.)|
In-room TV| Guestroom Controls| and other On-Property digital sites. This
individual will lead a team of accomplished product managers & product owners
to digitize the customer journey for customers planning| arriving and/or
subsequently enjoying experiences within and across Marriott’s global
portfolio of properties| amenities| and activities.

This role will play a pivotal role in translating Marriott’s digital
transformation into world-class customer experiences for customers going onto
Marriott properties across its global portfolio; in order to achieve Global
Digital objectives and deliver world-class customer experiences| this
individual will need to work collaboratively across several Marriott
departments who also impact or deliver on the customer experience (Digital|
Global Operations| IT| Loyalty| Hotel Brands| Revenue Management &
Distribution| Marketing| Customer Service/CEC| Customer Experience| and
others). Additionally| success in this role requires strong leadership &
strategic skills coupled with an astute understanding of consumer digital
platforms & solutions| guest service operations & service design| customer
satisfaction strategy & management| as well as Marriott technology platforms &
infrastructure supporting the enterprise and respective properties. This role
is global in scope and also interfaces with Marriott’s global regions
(Americas| Europe| Middle East & Africa| Asia Pacific| China| Caribbean &
Latin America).

CANDIDATE PROFILE

Education and Experience

Required:

10+ years Mobile / Digital experience| with 7+ years Product Management experience; portion of that experience leading or managing Mobile Services & Solutions for Service Experiences such as Retail| Hospitality| Entertainment/Amusement| and/or Digital Marketplaces
Direct management of complex budgets in excess of $5M+
Demonstrated ability to lead| influence| and collaborate effectively in a matrix-managed environment| with multiple complementary groups
Entrepreneurial| startup attitude in a big company setting| self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
Strong analytical| organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms| products| and features
Global mindset that balances global solution orientation with awareness| appreciation| and adaptability for local market & customer dynamics
Undergraduate degree or equivalent experience/certification

Preferred:

Ideal candidate will have direct experience and fluency with the broader Consumer Mobile / Digital landscape as well as Cloud-based Enterprise platforms| solutions| and technologies (e.g. Apple| Google| Facebook| TenCent/WeChat| Alibaba| Salesforce| Adobe| Oracle| Amazon| IBM| others)
Ideal candidate will have some experience in travel & tourism industry or a retail environment| particularly hospitality| hotel management| food & beverage| entertainment & amusement| and related “front-of-house” guest service operations
Ideal candidate will have a technical background| in product development / engineering as well as experience working in/around guest service environments
Ideal candidate will be familiar with and have worked in a scaled agile development environment| SAFe and variants
Ideal candidate will be familiar with Adobe Analytics / Omniture and mobile analytics to support data-driven product and feature measurement| performance| and iteration
Ideal candidate will have understanding & familiarity with technologies and solutions that enable digital experiences in a physical setting for retail| hospitality| and/or amusement/entertainment: access control| keyless| contactless & mobile payments| point-of-sale| property management| proximity & beacons| Bluetooth Low Energy (BLE)| Near Field Communications (NFC)| etc.
Ideal candidate will have international experience and proficiency in translating global solutions for local markets
MBA or equivalent advanced degree

CORE WORK ACTIVITIES

Define and refine the Property Digital Experience Roadmap

Create an integrated vision that elevates the property digital experience as well as the customer-associate service interaction for hotel rooms| restaraunts & bars| spa| golf| fitness centers| and other activities & amenities| leading to higher levels of digital engagement| customer satisfaction and associate service impact at properties globally
Develop and drive a multi-year roadmap for Property Digital Experience in partnership with Global Operations| IT| Hotel Brands| Customer Experience| and others that materially improves the customer experience and value proposition for Marriott’s global portfolio of properties| amenities| and experiences
Continuously scan key developments in the Mobile / Digital| Retail| Hospitality| Entertainment / Amusement| and Service Experience space| adjusting strategy and roadmaps accordingly
Develop business cases when needed to support strategic direction and required investments
As part of the business case| analyze and define Key Peformance Indicators (KPIs) that measure success for driving vision & strategy
Perform due diligence and quantification of the necessary investments to secure support & funding from across the company

Lead the Property Digital Product Team in executing the Property Digital
Experience Roadmap:

Lead vision-setting| strategy| and definition of the Property Digital Experience plaforms| products| and features
Work actively across the company and key Global Departments (Digital| Global Operations| IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) to:
Validate| refine| orchestrate| and fulfill the 3-year roadmap for Property Digital Experience platforms| products| and features
Innovate and iterate on both new concepts as well as existing platforms| products & features to advance the roadmap
Continously improve and evolve existing guest services features (Check-in/Check-out| Keyless| Requests & chat| Food & Beverage ordering| Property Wi-Fi connection & landing pages| Guestroom TV & Media) to drive higher guest satisfaction| Intent to Recommend| and contribution to Global Digital strategies
Collaborate within Global Digital and across Continents & Regions to factor local dynamics and adapt platforms| products & features accordingly
Anticipate staffing requirements by comparing business needs with strengths and weaknesses of existing team to drive the roadmap
Continually re-evaluate staffing plans against Property Digital Experience growth to scale Digital & Product efforts
Support department-wide efforts to improve Global Digital culture and work environment as reflected in Associate Engagement Survey results

Drive business execution and performance of the Property Digital Experience
platforms| products & features| with special emphasis on Keyless and Expedited
Arrival:

Follow through on execution of the product roadmap and delivery of key features on schedule and on budget| acting as business owner for the digital solutions
Drive continuous improvement from experience| product| operations| and technology perspectives on Keyless solutions| to enable the benefit of expedited arrival with all the benefits that customers expect when coming onto property
Set and measure Key Performance Indicators (KPIs) to report on Property Digital Experience platform| product & feature performance with stakeholders and leadership
Collaborate effectively with team(s) that develop| deploy| and actively interact with Property Digital Experience platforms| products & features and strengthen the collaborative model & partnership that Digital maintains with Global Operations| as well as other key departments (IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) that play critical roles
Test and validate that the on-property digital experiences meet or exceed customer expectations| ensuring successful deployment and go-to-market for solutions that rely significantly on execution that occurs on properties with associates
Work with other product leaders and other departments (Global Operations| Digital| IT| Hotel Brands| Customer Experience| Global Regions| Loyalty| Global Marketing| Customer Service/CEC| etc.) to:
Ensure that Digital Guest Service is omni-channel (ie. compelling| “seamless”| and relevant in the right context across multiple customer touchpoints| channels| products| and interfaces)
Ensure that Digital Guest Service is customer-centered across departments (ie. both new/emerging as well as existing solutions are appropriately identified| vetted| and planned in coordination with other relevant departments)
Measure and analyze the in-market performance of Property Digital Experience platforms| products & features| and modify the strategy and roadmap according to the results achieved against Global Digital engagement| take rate| and revenue goals

Manage and conduct Human Resources activities for the Property Digital
product team

Interview and hire employees| as applicable.
Ensure employees are treated fairly and equitably.
Ensure that regular| ongoing communication is happening in department (e.g.| staff meetings| 1:1’s).
Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicit employee feedback.
Utilize an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensure policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

· Continuous Learning – Actively identifies new areas for learning;
regularly creates and takes advantage of learning opportunities; uses newly
gained knowledge and skill on the job and learns through their application.

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges

o Business Process and Analysis – Knowledge of multiple processes within
sponsor department; ability to document key process flows| recognize processes
for redesign| identify opportunities and translate business processes into
information system’s needs. Ability to define quality measures and evaluate
performance against standards and to identify issues| risks and possible paths
of resolution or mitigation strategies.

_

Assistant Director of Housekeeping – The Ritz-Carlton Bacara – USA

APPLY HERE

Job Number 19099127
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Bacara| Santa Barbara| 8301 Hollister Avenue|
Santa Barbara| California| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in managing housekeeping functions and staff on a daily basis to
ensure property guest rooms| public space and employee areas are clean and
well maintained. Directs and works with team to successfully execute all
housekeeping operations. Position focuses on ensuring guest and employee
satisfaction and achieving the operating budget. Responsible for inspecting
areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years of experience in housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Reviews staffing levels to ensure the guest service| operational needs and
financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises an effective inspection program for all guestrooms and public
space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedule employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Review employee satisfaction results.

• Participates in interviewing and hiring of team members with the appropriate
skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Front Office| The Westin Oaks Hotel – The Westin Galleria Houston – USA

APPLY HERE

Job Number 19001DCW
Job Category Rooms and Guest Services Operations
Location The Westin Galleria Houston| 5060 W Alabama St| Houston| Texas|
United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Responsible for all front office functions and staff as well as security staff
functions. Areas of responsibility include Bell Staff| Switchboard Operations|
Guest Services/Front Desk| Retail/Gift Shop| Concierge| Valets| and Security|
as applicable. As a department head| directs and works with managers and
employees to successfully execute all front office operations| including guest
arrival and departure procedures. Works to establish a safe and secure
environment for all guests and associates. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 4 years
experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Front Desk| Guest Services| and Security Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of
responsibility.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team
members.

Managing Guest Services and Front Desk Teams

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Keeps Front Office team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and
consistent message regarding department goals to produce desired results.

• Supervises and coordinates all activities for luggage attendants| garage
valets| door attendants| and concierge.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and
overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

• Provide recommendations and reports for capital expenditures| repairs and
maintenance programs for all front office areas.

• Handle guest complaints and verify that all guest issues are resolved.

Managing Security Team

• Protects property and provides a safe environment for guests and staff.

• Oversees all on-duty security personnel| including dispatcher.

• Supervises and coordinates job assignments and verifies that each officer is
briefed on the day’s activities.

• Complies information and files written security reports.

Managing Projects and Policies

• Verifies compliance with all Front Office policies| standards and
procedures.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Coordinates activities with other hotel departments in order to facilitate
incrased levels of communication and guest satisfaction.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Acts as the “Service Champion” for the Front Office and creates a positive
atmosphere for guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service| and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Verifies that all Front Office areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Verifies employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the
appropriate skills and in a timely manner to meet the business needs of the
operation.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Identifies and analyzes departmental operational challenges and facilitates
the development of solutions to prevent reoccurrence.

_

Director Guest Experiences – Recreation Department Head AAA size JW Marriott Beach Resort – – JW Marriott Marco Island Beach Resort – USA

APPLY HERE

Job Number 19001AVA
Job Category Rooms and Guest Services Operations
Location JW Marriott Marco Island Beach Resort| 400 S. Collier Blvd.|
Marco Island| Florida| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Develops and manages resort activity programs (e.g.| coordinates activities|
purchases equipment and supplies etc.). Manages pools| health club and kid’s
club| including overall maintenance| daily upkeep and cleanliness. Makes
management decisions and provides departmental guidance for all Resort
operations related activities. Provides and models service behavior to guests
and employees. Reinforces appropriate culture to provide service to guests.
Conducts administrative activities to ensure employees are treated in a fair
and equitable manner for Recreation| Kid’s Club| and Poolside Restaurant| |
and other appropriate Resort Operations related teams.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the recreation/health club
operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education| Physical
Education| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Developing and managing resort activity programs (e.g.| coordinates
activities| purchases equipment and supplies etc.).

• Develops and coordinates all Resort Events such as guest barbeques| wine
tasting| farmer markets| Easter egg hunts| bowling tournaments – to include
both kids and adult activities

• Finds and serves as liaison with vendors to support events

• Develops and manages all group activities (e.g.| cowboy poetry| Wii bowling
tournaments| and team building events)

• Attends to and prioritizes the needs of events happening at the Resort
(which may involve simultaneous activities).

Managing pools| health club and kid’s club| including overall maintenance|
daily upkeep and cleanliness.

• Conducts inspections and ensuring that the property is getting fixed and
maintained. Coordinating the fixes with vendor or own housekeeping/engineering
to get fixed

• Ensures inspection logs are kept up to date

• Builds and manages relationship with appropriate vendors responsible for
providing any service to a Resort Operations function.

M aking management decisions and providing departmental guidance for all
Resort operations related activities.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement

• Understands employee satisfaction and guest satisfaction results and
develops game plans to attack need areas and expand on the strengths

• Utilizes budgets to understand financial objectives balancing costs with
employee/guests satisfaction and quality

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings

• Ensures that goals are being translated to the team as they relate to guest
tracking and productivity.

Modeling customer service behavior to guests and employees.

• Provides excellent customer service by being readily available/approachable
for all guests

• Takes proactive approaches when dealing with guest concerns

• Extends professionalism and courtesy to guests at all times

• Leads by example demonstrating self-confidence| energy and enthusiasm

• Responds timely to customer service department request

• Motivates and encourages staff to solve guest and employee related concerns

• Assists employees in understanding guests’ ever-changing needs and
expectations| and exceeds them.

Reinforcing appropriate culture to provide service to guests.

• Ensures that all employees| team leaders (if applicable) and manager(s)
understand the brand service culture

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

Conducting administrative activities to ensure employees are treated in a
fair and equitable manner for Recreation| Kid’s Club| and Poolside
Restaurant| | and other appropriate Resort Operations related teams.

• Organizes and conducts weekly meetings with Resort Operations managers and
staff

• Coordinates| or provides support for coordinating| all training activities
for employees in all departments

• Conducts performance reviews in a timely fashion

• Rewards team as behaviors are demonstrated

• Promotes both Guarantee of Fair Treatment and Open Door policies

• Takes proactive approaches when dealing with employee concerns

• Extends professionalism and courtesy to employees at all times

• Ensures that staffing levels are appropriate to exceed guest expectations
and all team members meet or exceed hospitality requirements

• Ensure that the team has the capabilities to meet expectations

• Interviews and assist in making hiring decisions

• Meets semiannually with staff on a one-to-one basis with managers/supervisor

• Ensures barriers to achieving goals are being discussed and resolved by the
team

• Communicates/updates all goals and results with employees

• Ensures administrative activities such as review of information for payroll
are completed in a timely manner.

_

Director of Finance and Accounting – Renaissance Newport Beach – Renaissance Newport Beach – USA

APPLY HERE

Job Number 19078096
Job Category Finance and Accounting
Location Renaissance Newport Beach| 4500 MacArthur Blvd| Newport Beach|
California| United States
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial and accounting activities and the delivery of desirable financial
results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 2 years
of experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance & Accounting Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand SOPs
and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance and Accounting Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with SOPs.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures (SOPs and
LSOPs).

• Ensures compliance with Standard Operating Procedures (SOPs).

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_