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Job Number 20011663
Job Category Event Management
Location Gaylord National Resort & Convention Center| 201 Waterfront
Street| Oxon Hill| Maryland| United States
Brand Gaylord Hotels
Schedule Full-time
Relocation? No
Position Type Management
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Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.
JOB SUMMARY
Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements and
standards. Assists in developing and directing team to provide consistent|
high quality service.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
• Assists in managing departmental inventories and assets including par levels
and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards| policies| and procedures (SOPs|
LSOPs| etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service
standards| while maximizing profits.
Participating in and Assisting in Leading Banquet Teams
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.
Providing and Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to
individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.
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Job Number 19161248