Systems Manager Quality Assurance – Hilton Corporate – Memphis

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JOB DESCRIPTION
 
From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
As a QA Systems Manager| your role within Distribution Services (DS) is to
support key functions across the business by utilizing innovative solutions to
provide frictionless and timely access to high-quality| integrated data. You
will be closely involved in data governance| data quality| data design

reporting and dashboards.

Partnering with the DS Project Managers and Developers| we will rely on you t

lead all aspects of quality assurance (QA) functions within the DS domain and
develop processes and techniques to ensure the right controls| monitoring| and
reporting are in place.

More specifically| you will:

Implement quality assurance techniques to ensure the high quality and timely delivery of applications that provide business value to our partners.
Define processes for test design and execution activities| as well as monitoring| measuring| and reporting bugs| test results and remediation efforts.
Act as an advisor who understands broader enterprise automation architecture to assess and provide cross platform| cross tooling automation solutions that can span development delivery models.
Create a seamless process of problem detection| testing and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
Develop solutions to automate reporting and functional testing| with back-end data validation using either commercial (off-the-shelf) or open source tools.
Produce automated| scheduled| and one-off reporting to internal and external users| while ensuring data accuracy which frequently has financial impact.
Partner collaboratively with business data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and/or data quality issues.
Lead the execution of quality assurance initiatives| coordinating with product owners| business analysts| designers and developers to determine solutions and enhance existing processes.

What are we looking for?

We believe success in this role will demonstrate itself through the following
attributes and skills:

Self-starter| well organized| and an assertive teammate| willing to take ownership of responsibilities with a high level of positive energy and drive
Effective communicator| collaborator| influencer and solution seeker across variety of opinions
Develops application test cases versus requirements outlined in Business Requirements documents (large projects) and ISRs (Information Services Requests)
Conducts application testing versus the test cases. Reviews results with Project Managers
Responsible for maintaining the integrity of reporting and data related to Commissions and Fee processing. Liaises with members of Global Travel Partnerships (GTP) and DS Billing Manager to ensure the validity of PFP rules| data| and reporting.
Creates process flow diagrams and presents them to relevant parties
Takes reporting requirements and develops ad hoc reports as well as recurring| scheduled reports. Able to prove the integrity of data as it rolls up from a detail level to higher summary levels.

To fulfill this role successfully| you must possess the following minimum
qualifications and experience:

Five (5) years of professional experience as a data and/or business analyst
Experience with change and release management
Expertise with the various types of testing: feature| regression| load| and user acceptance
Experience with Microsoft Office Suite and Visio. Seasoned experience with Excel
Experience with formulation| design and rollout of QA and testing methodologies

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Three (3) years of Hospitality industry experience
Three (3) years of experience in SQL reporting
One (1) year of experience with Project Management
Work experience with data lake API endpoints and SQL cloud environments
Strong qualitative| quantitative| and business analytic skills
Demonstrated leadership navigating complex organizations
Solid working experience with surrounding and supporting disciplines (data architecture| data integration| incident management| operations)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!