Director| Global Operations – Program Management – Marriott International HQ – USA

APPLY HERE

Job Number 190006GT
Job Category Rooms and Guest Services Operations
Location Marriott International HQ| Bethesda| Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY

The Director| Program Management is part of the Global Operations (GO)
department| which is known for taking ideas into implementation across all

brands| disciplines| and continents. The Program Management team provides
strategic project leadership to drive desired results for programs and

initiatives within GO.

The Director is responsible for working across the organization to produce
results on assigned projects. For this position| it is key to actively

collaborate with executive stakeholders on projects and to provide leadership
and guidance in helping set project and business level strategy. The

core accountabilities for this position include: facilitating the development
of project plans| managing high performing project teams| identifying and

resolving issues and risks| providing timely updates to senior executives|
facilitating project level meetings and executive project reviews| and

managing project funds.

Specifically| the Director will provide leadership and direction in two areas:

Leads independent| discrete projects and delivers project results.
Supports the development and refinement of internal Project Services processes| templates| and stakeholder management protocols

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university in Business Administration| or related major; 5-8 years of solid program/project management experience| or related professional area.

Preferred

Graduate / advanced degree (e.g. MBA).
Major consulting firm experience.
Expertise and proven track record in managing complex| multifunctional initiatives.
Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority).
Proven success in introducing major change to complex organizations.
Exceptional project/program management competence and skills.
Ability to distribute| assign and ensure completion of work throughout various teams without direct management authority.
Ability to persuade and influence others| including those at senior organizational levels.
Ability to quickly gain a clear and comprehensive understanding of GO and Brand Management strategies| priorities and initiatives| and represent them to various constituents across the organization.
Ability to develop and enforce program governance.
Strong analytical skills for planning| estimating| budgeting and monitoring program/project work.
Ability to enlist and motivate individuals and secure resources without direct authority.
Ability to form and foster high performing teams.

CORE WORK ACTIVITIES

Directs and Manages Projects through Project Management Lifecycle

Creates and executes detailed project plans.
Executes project governance to manage issues escalation| project prioritization| etc.
Ensures deliverables meet needs and can be implemented and sustained in the market.
Directs cross-functional teams with internal and/or external staff to execute Global Operations initiatives/projects.
Serves as the primary point of contact for assigned initiatives.
Supports change management planning and communications in partnership with change management associates.

Delivering on the Needs of Key Stakeholders

Demonstrates an understanding of business priorities.
Supports achievement of performance goals| budget goals| team goals| etc.
Negotiates and influences project direction to achieve results.
Ensures teams understand and execute their responsibilities effectively and efficiently| within project cost and schedule.
Gains alignment among functional stakeholders| senior management| owner/franchise community for major projects and programs of work.
Provides necessary transparency for leadership to successfully manage problems and make informed decisions.
Establishes trackable benefits for initiatives| working collaborative with Program Evaluation team and business leader.
Communicate results to business leaders.
Identifies ambiguous requests and facilitates collaboration amongst leadership| Business Sponsors and other impacted organizations to
define strategy and scope.

Providing Strategic Direction and Consultation

Provides business expertise and leadership within own and other teams.
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues| products| systems| and processes.
Applies knowledge/judgment to achieve business goals.
Foresees| identifies and resolves problems.
Keeps up-to-date project management techniques and processes and applies new knowledge to job.
Utilizes standardized processes| tools| and methods.
Manages vendor relationships about project deliverable needs| contractual obligations| and general scope of work.
Monitors results on an ongoing basis against pre-determined metrics.
Recommends course-correction or cancellation of priorities that are unable to meet intended results and stated goals/objectives.

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations| generate innovative solutions to approach function-specific work challenges| and function as a thought leader in his or her area of expertise.
Operations Execution – The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.)
Performance Monitoring – The ability to use available performance metrics to measure the effectiveness of the various operations disciplines| diagnose issues and make recommendations at the property| market| and/or brand-level.
Project Management – The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope| time| resources and budget.
Project Risk Management – The ability to proactively identify and quantify risks to project success and follow-up with appropriate action to mitigate risk.
Project Business Planning – The ability to facilitate project planning| approval and funding decisions using a defined process; this includes determining resource needs and work allocation.
Project Financial Management – The ability to determine and manage project financial issues; this includes developing and maintaining the project business case and managing the project to a budget.
Project Management Software – The ability to use computer software (e.g. Project| Excel| PowerPoint) to organize| coordinate and present project information.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

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Director| Program Management – Loyalty Operations – Marriott International HQ – USA

APPLY HERE

Job Number 19000DDF
Job Category Rooms and Guest Services Operations
Location Marriott International HQ| Bethesda| Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY

The Director| Program Management Loyalty Operations is a key member of the
Marriott International’s Loyalty Operations Team and will provide business
management consultancy services in support of high-priority Loyalty-focused
strategic initiatives that require enterprise-wide engagement to succeed. The
position will report into the VP| Program Management with dotted line to VP|
Loyalty Operations.

This position’s primary responsibility is to lead strategic projects ranging
from baseline assessments to comprehensive management of complex programs.
This Director will be responsible for engaging with cross-discipline subject
matter experts (SMEs) and senior| CLS and BMSC leadership to plan and execute
Loyalty initiatives across the enterprise| driving the overall success of
Marriott International’s major business objectives.

Success in this role requires strong strategic thinking skills| exceptional
attention to detail| a proven ability to manage multiple projects and
stakeholders simultaneously| and a willingness to be tested on difficult
projects and initiatives.

The individual will focus primarily on projects in the following areas:

• Baseline assessment work to inform prioritization of transformational
projects within and across Loyalty| CLS and BMSC

• Development and validation of complex growth / business development
strategies affecting both BMSC & Continent teams

• Consistent pull-through of enterprise-wide strategies across multiple
disciplines at Marriott headquarters and within our Continent organizations|
as needed

• Strategic planning support for senior leaders within the Loyalty
organization| including design and facilitation of multi-day ideation /
working sessions designed to drive innovation and collaboration across teams

• Loyalty Projects and Initiatives where needed| oversee project leaders
managing cross functional projects and initiatives supporting top-line revenue
growth| transformation and innovation across Loyalty

CANDIDATE PROFILE

Education and Experience

4-year degree from accredited university in Business Administration| or
related major; plus 6 – 8 years of solid program/project management
experience| or related professional area.

Required

• Proven track record consulting to business leaders and designing|
developing| and implementing high impact team effectiveness and capability
building solutions in large| complex organizations| using a variety of
delivery methodologies.

• Solid organization and team development work experience; demonstrated
progressive growth from more junior to senior roles.

• Demonstrated experience in working with and influencing cross-functional
work teams in a matrix organization.

• Experience leading organizational change initiatives.

Preferred

• Graduate-level study.

• Hospitality/Lodging industry experience.

• Experience in finance and comfort with analytics strongly preferred.

• Prior experience leading the planning and execution of complex/multi-
disciplinary strategic projects and initiatives.

CORE WORK ACTIVITIES

_Project and Strategy Leadership_

• Leads cross-functional working teams comprised of senior discipline experts
including| but not limited to| representatives from iT| Digital| Loyalty
Operations| Global Operations| BMSC| Human Resources| Cards| Finance| Customer
Experience| CEC| etc. to meet project objective and goals on time and on
budget.

• Delivers presentations related to the strategic roadmap development| project
execution/status| and management to senior management and other key
stakeholders (e.g.| owners| associates| customers).

_Strategy Execution_

• Leads initiatives on behalf of the Loyalty organization to drive change
within Loyalty and across Marriott International. Act as a day-to-day project
lead with the following responsibilities:

o Provides content guidance to the project.

o Develops / coordinates development of high-quality deliverables and work
products in support of the project.

o Monitors and provides constructive feedback on work products produced by
more junior members of the Enterprise Activation Team.

o Participates in review cycles at key milestones & provide perspectives to
manager related to project management decisions.

o Actively participates in strategy sessions| contributing materially to
strategy development.

o Develops and drives activation of complex implementation plans.

o Partners with manager to ensure appropriate sponsorship and resourcing.

o Establishes key milestones and approval roles.

o Ensures timely delivery against milestones.

MANAGEMENT COMPETENCIES Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods

• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values; remains composed and
focused even in high-stress situations

• Strategy Development – Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential for
producing positive results; ensures successful preparation and execution of
business plans through effective planning| organizing| and on-going evaluation
processes

Managing Execution

• Building and Contributing to Teams – P articipates as a member of a team
to advance common goals| while fostering cohesion and collaboration among team
members

• Ability to Work Independently – Proven ability to advance work products
with limited guidance and oversight| consistently bringing well-reasoned
points of view to discussions with manager and other leaders

• Strategy Execution – Ensures successful execution across business plans
designed to maximize customer satisfaction| profitability| and market share
through effective planning| organizing| and on-going evaluation processes

• Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required

• Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed

Building Relationships

• Customer Relationships – Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with
Marriott’s service standards

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit

• Talent Management – Provides support and feedback to help individuals
develop / strengthen skills and abilities needed to accomplish work objectives

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others

• Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges. o Demonstrates working knowledge of discipline-
specific systems| tools| and business practices

• Basic Competencies – Fundamental competencies required for
accomplishing work activities: o Basic Computer Skills – Uses basic
computer hardware and software (e.g.| personal computers| word processing
software| Internet browsers)

o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues

o Oral Comprehension – Listens to and understands information and ideas
presented through complex conversation

o Reading Comprehension – Understands written English at a level that
allows fluid professional communications

o Writing – Communicates effectively in writing| and is able to tailor
writing style to suit the needs of variable audiences

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