Job Number 190006GT
Job Category Rooms and Guest Services Operations
Location Marriott International HQ| Bethesda| Maryland
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
The Director| Program Management is part of the Global Operations (GO)
department| which is known for taking ideas into implementation across all
brands| disciplines| and continents. The Program Management team provides
strategic project leadership to drive desired results for programs and
initiatives within GO.
The Director is responsible for working across the organization to produce
results on assigned projects. For this position| it is key to actively
collaborate with executive stakeholders on projects and to provide leadership
and guidance in helping set project and business level strategy. The
core accountabilities for this position include: facilitating the development
of project plans| managing high performing project teams| identifying and
resolving issues and risks| providing timely updates to senior executives|
facilitating project level meetings and executive project reviews| and
managing project funds.
Specifically| the Director will provide leadership and direction in two areas:
Leads independent| discrete projects and delivers project results.
Supports the development and refinement of internal Project Services processes| templates| and stakeholder management protocols
Education and Experience
4-year degree from an accredited university in Business Administration| or related major; 5-8 years of solid program/project management experience| or related professional area.
Graduate / advanced degree (e.g. MBA).
Major consulting firm experience.
Expertise and proven track record in managing complex| multifunctional initiatives.
Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority).
Proven success in introducing major change to complex organizations.
Exceptional project/program management competence and skills.
Ability to distribute| assign and ensure completion of work throughout various teams without direct management authority.
Ability to persuade and influence others| including those at senior organizational levels.
Ability to quickly gain a clear and comprehensive understanding of GO and Brand Management strategies| priorities and initiatives| and represent them to various constituents across the organization.
Ability to develop and enforce program governance.
Strong analytical skills for planning| estimating| budgeting and monitoring program/project work.
Ability to enlist and motivate individuals and secure resources without direct authority.
Ability to form and foster high performing teams.
CORE WORK ACTIVITIES
Directs and Manages Projects through Project Management Lifecycle
Creates and executes detailed project plans.
Executes project governance to manage issues escalation| project prioritization| etc.
Ensures deliverables meet needs and can be implemented and sustained in the market.
Directs cross-functional teams with internal and/or external staff to execute Global Operations initiatives/projects.
Serves as the primary point of contact for assigned initiatives.
Supports change management planning and communications in partnership with change management associates.
Delivering on the Needs of Key Stakeholders
Demonstrates an understanding of business priorities.
Supports achievement of performance goals| budget goals| team goals| etc.
Negotiates and influences project direction to achieve results.
Ensures teams understand and execute their responsibilities effectively and efficiently| within project cost and schedule.
Gains alignment among functional stakeholders| senior management| owner/franchise community for major projects and programs of work.
Provides necessary transparency for leadership to successfully manage problems and make informed decisions.
Establishes trackable benefits for initiatives| working collaborative with Program Evaluation team and business leader.
Communicate results to business leaders.
Identifies ambiguous requests and facilitates collaboration amongst leadership| Business Sponsors and other impacted organizations to
define strategy and scope.
Providing Strategic Direction and Consultation
Provides business expertise and leadership within own and other teams.
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues| products| systems| and processes.
Applies knowledge/judgment to achieve business goals.
Foresees| identifies and resolves problems.
Keeps up-to-date project management techniques and processes and applies new knowledge to job.
Utilizes standardized processes| tools| and methods.
Manages vendor relationships about project deliverable needs| contractual obligations| and general scope of work.
Monitors results on an ongoing basis against pre-determined metrics.
Recommends course-correction or cancellation of priorities that are unable to meet intended results and stated goals/objectives.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.
Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations| generate innovative solutions to approach function-specific work challenges| and function as a thought leader in his or her area of expertise.
Operations Execution – The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.)
Performance Monitoring – The ability to use available performance metrics to measure the effectiveness of the various operations disciplines| diagnose issues and make recommendations at the property| market| and/or brand-level.
Project Management – The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope| time| resources and budget.
Project Risk Management – The ability to proactively identify and quantify risks to project success and follow-up with appropriate action to mitigate risk.
Project Business Planning – The ability to facilitate project planning| approval and funding decisions using a defined process; this includes determining resource needs and work allocation.
Project Financial Management – The ability to determine and manage project financial issues; this includes developing and maintaining the project business case and managing the project to a budget.
Project Management Software – The ability to use computer software (e.g. Project| Excel| PowerPoint) to organize| coordinate and present project information.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.