Senior Catering Sales Executive – Courtyard Miami Coconut Grove – USA

APPLY HERE

Job Number 20019940
Job Category Sales and Marketing
Location Courtyard Miami Coconut Grove| 2649 South Bayshore Drive| Miami|
Florida| United States
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.|| 150 covers). Provides day to day
supervision to catering sales associates that are on-property. Contracts and
closes local catering and social business and verifies that business is turned
over properly and in a timely fashion for quality service delivery. Achieves
catering revenue goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand’s service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and
social catering.

• Responds to incoming catering opportunities for the property.

• Identifies| qualifies and solicits new catering business to achieve personal
and property revenue goals.

• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling| implementation and follow-through of catering
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.| 150 covers).

• Provides day to day supervision to catering sales associates that are on-
property.

• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.

• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales|Enterprise Sales Team (EST)) to establish coordinated sales efforts
that are complementary and not duplicative.

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to execute strategies
at the property level.

_

Director of Sales & Marketing at The West Hollywood EDITION – The West Hollywood EDITION – USA

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Job Number 20032704
Job Category Sales and Marketing
Location The West Hollywood EDITION| 9040 West Sunset Blvd| Hollywood|
California| United States
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director of Sales & Marketing – W South Beach – USA

APPLY HERE

Job Number 19162894
Job Category Sales and Marketing
Location W South Beach| 2201 Collins Ave| Miami Beach| Florida| United
States
Brand W Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Sales Executive – San Francisco| CA – Western Mountain Pacific Sales – USA

APPLY HERE

Job Number 20012291
Job Category Sales and Marketing
Location Western Mountain Pacific Sales| 1255 Treat Blvd| Suite 800|
Walnut Creek| California| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from deployed customer accounts focusing to maximize business within the
represented market place. Provides property support by coordinating and
executing property internal mining efforts at assigned hotels. May work with
Local Sales and U.S. Account Sales teams to drive production from targeted
high priority accounts including maximizing special corporate business within
the represented market place. Reports to the area sales leaders to align on
sales activities to generate business for stakeholder properties in the
market.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 4-year college degree; previous experience in proactive lead generation in
hospitality and sales discipline; knowledge of property-specific business
segments (e.g. group| catering| transient); knowledge the hospitality
industry.

CORE WORK ACTIVITIES

Managing Sales Activities

• Works with Area Sales Leader (ASL) in identifying the top accounts of each
stakeholder hotel| determine deployment structure| identify account manager|
and coordinate efforts to pull-through business from the accounts for the
stakeholder hotels.

• Assist ASL in identifying share shift targets.

• May work with Local Sales and U.S. Account Sales teams to drive production
from targeted high priority accounts including maximizing special corporate
business within the represented market place.

• Provides property support by coordination and executing property internal
mining efforts to assigned hotels

• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.

• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources to generate leads.

• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.

• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.

• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).

• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc.).

• Conducts site inspections for customer accounts when appropriate.

• Maintains complete and up-to-date lead information on each account in CI/TY
SFA Web to verify accurate reporting and customer base information.

• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.

• Verifies accurate and timely lead turnover to other Sales Channels.

• Manages outbound lead merchandising along with associated booking fee when
appropriate.

• Presents stakeholder hotel benefits and features based on customer needs.

• Understands and utilizes all business processes written in support of the
sales organization.

• Utilizes negotiation skills and creative selling abilities to uncover new
business.

• Uses all information systems (e.g.| CI/TY SFA Web| MRDW| MarRFP-SAPP|
Hoteligence| Account Relationship Management (ARM) to research the deployment
and value of the accounts deemed important for stakeholder hotels.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) to sell effectively against the
competition.

• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
to optimize sales revenues.

• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.

• Tracks weekly activities and relationship to revenue and room night
production.

• Sets day-today priorities to complete assigned responsibilities

• Adjusts to significant variation in daily workload through independent
prioritization.

• Shifts priorities as directed by supervisor or business needs. Drives
revenue from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.

• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.

• Performs other duties as appropriate.

• Building Successful Relationships

• Coordinates with account leaders (e.g.| Global Account Executives| Senior
Account Executives| and Account Executives) to coordinate in-market pull
through of business to grow account share. (e.g.| visiting local offices|
reviewing solicitation list of opportunities| reader board research| etc.).

• Participates in community and hotel networking events (e.g.| Rotary Clubs|
RI Social Hours| Chamber of Commerce| etc).

• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.

• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.

• Works collaboratively with the Sales Office| Area Sales| Account Sales and
Global Sales teams to establish coordinated sales efforts that are
complementary| and not duplicative.

• Handles customer care issues and as necessary| refers them to the
appropriate owner.

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services customers to grow share of the account.

• Executes and supports the company’s customer service standards.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).

• Partners with account leaders to pull through business from deployed
customer accounts.

• Performs other duties| as assigned| to meet business needs.

_

Sales Executive – Salt Lake City| UT – Western Mountain Pacific Sales – USA

APPLY HERE

Job Number 19145347
Job Category Sales and Marketing
Location Western Mountain Pacific Sales| 1255 Treat Blvd| Suite 800|
Walnut Creek| California| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from deployed customer accounts focusing to maximize business within the
represented market place. Provides property support by coordinating and
executing property internal mining efforts at assigned hotels. May work with
Local Sales and U.S. Account Sales teams to drive production from targeted
high priority accounts including maximizing special corporate business within
the represented market place. Reports to the area sales leaders to align on
sales activities to generate business for stakeholder properties in the
market.

This position represents 1 hotel: Residence Inn Salt Lake City Cottonwood.

This is a remote eligible position (ie work out of your home office) that
needs to be located within the Salt Lake City| Utah geographic area. Zone 2.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 4-year college degree; previous experience in proactive lead generation in
hospitality and sales discipline; knowledge of property-specific business
segments (e.g. group| catering| transient); knowledge the hospitality
industry.

CORE WORK ACTIVITIES

Managing Sales Activities

• Works with Area Sales Leader (ASL) in identifying the top accounts of each
stakeholder hotel| determine deployment structure| identify account manager|
and coordinate efforts to pull-through business from the accounts for the
stakeholder hotels.

• Assist ASL in identifying share shift targets.

• May work with Local Sales and U.S. Account Sales teams to drive production
from targeted high priority accounts including maximizing special corporate
business within the represented market place.

• Provides property support by coordination and executing property internal
mining efforts to assigned hotels

• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.

• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources to generate leads.

• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.

• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.

• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).

• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc.).

• Conducts site inspections for customer accounts when appropriate.

• Maintains complete and up-to-date lead information on each account in CI/TY
SFA Web to verify accurate reporting and customer base information.

• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.

• Verifies accurate and timely lead turnover to other Sales Channels.

• Manages outbound lead merchandising along with associated booking fee when
appropriate.

• Presents stakeholder hotel benefits and features based on customer needs.

• Understands and utilizes all business processes written in support of the
sales organization.

• Utilizes negotiation skills and creative selling abilities to uncover new
business.

• Uses all information systems (e.g.| CI/TY SFA Web| MRDW| MarRFP-SAPP|
Hoteligence| Account Relationship Management (ARM) to research the deployment
and value of the accounts deemed important for stakeholder hotels.

• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) to sell effectively against the
competition.

• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
to optimize sales revenues.

• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.

• Tracks weekly activities and relationship to revenue and room night
production.

• Sets day-today priorities to complete assigned responsibilities

• Adjusts to significant variation in daily workload through independent
prioritization.

• Shifts priorities as directed by supervisor or business needs. Drives
revenue from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.

• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.

• Performs other duties as appropriate.

• Building Successful Relationships

• Coordinates with account leaders (e.g.| Global Account Executives| Senior
Account Executives| and Account Executives) to coordinate in-market pull
through of business to grow account share. (e.g.| visiting local offices|
reviewing solicitation list of opportunities| reader board research| etc.).

• Participates in community and hotel networking events (e.g.| Rotary Clubs|
RI Social Hours| Chamber of Commerce| etc).

• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.

• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.

• Works collaboratively with the Sales Office| Area Sales| Account Sales and
Global Sales teams to establish coordinated sales efforts that are
complementary| and not duplicative.

• Handles customer care issues and as necessary| refers them to the
appropriate owner.

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services customers to grow share of the account.

• Executes and supports the company’s customer service standards.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).

• Partners with account leaders to pull through business from deployed
customer accounts.

• Performs other duties| as assigned| to meet business needs.

_

Marketing Coordinator (Full Time) The Westin Galleria & Westin Oaks – The Westin Galleria Houston – USA

APPLY HERE

Job Number 20001278
Job Category Administrative
Location The Westin Galleria Houston| 5060 W Alabama St| Houston| Texas|
United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Our Property Administrative Specialists play an important role in a number of
vital hotel functions. At our hotels| Property Administrative Specialists work
across departments (e.g.| Guest Services| Engineering| Food & Beverage) to
support administrative needs. Whether providing administrative support (e.g.|
prepare documents using word processing| spreadsheet| database| or
presentation software)| serving as the point of contact for clients and
vendors| or acting as the liaison between the Sales Office and clients
throughout the event process (pre-event| event| post-event)| our Property
Administrative Specialists get the job done. They are critical to ensure
smooth operations throughout the entire hotel.

No matter what position you are in| there are a few things that are critical
to success – creating a safe workplace| following company policies and
procedures| upholding quality standards| and ensuring your uniform| personal
appearance| and communications are professional. Develop and maintain positive
working relationships with other employees and departments| support team to
reach common goals| and listen and respond appropriately to the concerns of
other employees. Report accidents| injuries| and unsafe work conditions to
manager. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Stand| sit| or walk for an extended
period of time. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Perform other reasonable job duties as
requested by Supervisors.

_

Sr Catering Sales Executive – JW Marriott Washington – USA

APPLY HERE

Job Number 19177280
Job Category Sales and Marketing
Location JW Marriott Washington| DC| 1331 Pennsylvania Ave NW|
Washington| District of Columbia| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.|| 150 covers). Provides day to day
supervision to catering sales associates that are on-property. Contracts and
closes local catering and social business and verifies that business is turned
over properly and in a timely fashion for quality service delivery. Achieves
catering revenue goals by actively up-selling each business opportunity to
maximize revenue. Implements the brand’s service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer loyalty by
delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Preferred:

• 2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and
social catering.

• Responds to incoming catering opportunities for the property.

• Identifies| qualifies and solicits new catering business to achieve personal
and property revenue goals.

• Solicits affiliate business associated with citywide events from approved
affiliate list provided by Citywide Sales Executive.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Works with the management team to create and implement a catering sales plan
addressing revenue| customers and market.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Develops and manages catering sales revenue and operation budgets| and
provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling| implementation and follow-through of catering
promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.||
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Establishes that the property implements a seamless turnover from sales to
operations and back to sales while consistently delivering high level of
service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Handles more complex social and local corporate catering opportunities that
are above sales office parameters (e.g.| 150 covers).

• Provides day to day supervision to catering sales associates that are on-
property.

• Contracts and closes local catering and social business and confirms that
business is turned over properly and in a timely fashion for quality service
delivery.

• Achieves catering revenue goals by actively up-selling each business
opportunity to maximize revenue.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales|Enterprise Sales Team (EST)) to establish coordinated sales efforts
that are complementary and not duplicative.

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to execute strategies
at the property level.

_

Group Sales Manager – Retail/Fashion/Creative/Brands – The Times Square EDITION – USA

APPLY HERE

Job Number 19174686
Job Category Sales and Marketing
Location The Times Square EDITION| 20 Times Square| 701 Seventh Avenue|
New York| New York| United States
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Responsible for proactively soliciting business. The position is accountable
for handling large group or other customer segments related to opportunities
with significant revenue potential. Actively up-sells each business
opportunity to maximize revenue for individual properties. Aligns customer
profile with the appropriate product. Achieves personal and team related
revenue goals. Ensures business is turned over properly and in a timely
fashion for proper service delivery in accordance with Ritz-Carlton standards
of excellence. Creates opportunities to grow the account base through customer
interactions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 5 years’
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 3 years of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets accounts| markets| or segments with heavy emphasis on proactive
solicitation and account saturation.

• Partners with counterpart to effectively manage the business opportunity.

• Responds to and manages larger and more complex incoming opportunities for
the property.

• Identifies| qualifies and solicits new business to achieve personal and
property revenue goals.

• Focuses efforts on accounts with significant potential sales revenue.

• Develops effective sales plans and actions.

• Works with partners to develop creative ideas and proposals for events.

• Maximizes revenue by upselling packages.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and individual
property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Handles complex business with significant revenue potential as well as
significant customer expectations.

Building Successful Relationships

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Provides excellent customer sales service in order to grow share of the
account.

• Manages and develops relationships with key internal and external
stakeholders.

Additional Responsibilities

• Utilizes intranet for resources| templates| and information.

• Participates in site visits.

• Develops and facilitate execution of contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Executes brand’s Customer Service Standards and property’s Brand Standards
through the sales process.

_

Director of Sales & Marketing- The St. Regis Deer Valley! – The St. Regis Deer Valley – USA

APPLY HERE

Job Number 19167070
Job Category Sales and Marketing
Location The St. Regis Deer Valley| 2300 Deer Valley Drive East| Park
City| Utah| United States
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Destination Sales Executive – Long Island Marriott – USA

APPLY HERE

Job Number 19134505
Job Category Sales and Marketing
Location Long Island Marriott| 101 James Doolittle Blvd.| Uniondale| New
York| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Partners with the Sales Office to book group events within the group booking
parameters. Provides property support by coordinating and executing site
inspections/visits for off-property sales managers. Verifies that the business
is turned over properly and in a timely fashion for quality service delivery.
Pulls through business booked through the Sales Office| as well as achieves
group revenue goals by actively up-selling each business opportunity to
maximize revenue opportunity. Implements the brand’s service strategy and
applicable brand initiatives in all aspects of the sales process and drives
customer loyalty by delivering service excellence throughout each customer
experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Pulls through business and achieves revenue goals for all opportunities
booking through the Sales Office

• Partners with Area Sales to identify new group/catering business and achieve
personal and property revenue goals.

• Partners with the Sales Office to book group events within the group booking
parameters.

• Up-sells products and services| with the ability to bring the sale to
closure

• Engages in proactive selling of all of facilities (e.g.| Spa| Golf|
Restaurants) to all of leisure guests as well as group planners

• Assists with selling| implementation and follow-through of group sales
promotions.

• Provides recommendations to Sales Office and Area Sales associates regarding
the potential to reallocate function space as needed.

• Handles event planning aspects prior to the business turning over for
business booked in advance (e.g.|> 3 years out).

• Coordinates and plans all Familiarization Tours (FAM) t and in-market
customer events.

• Provides accurate| complete and effective turnover to Event Management

• Represents sales department at staff meetings and stand up meetings and
reports out on sales activity.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels and overall satisfaction.

• Coordinates and executes all site inspections/visits at the property for
out-of-market and non-deployed accounts (includes site visits for Remote
Senior Sales Executives and out-of-market Senior Account Executives)

• Coordinates site visits and partners when appropriate for in-market sales
managers (e.g.| Account Executives and Senior Account Executives)

• Partners with account/selling manager to develop creative aspects of site
visit

• Gathers all important customer data from account/selling manager in order to
plan appropriately (e.g. customers goals| specific needs| key account info|
etc.).

• Develops site standards and pricing guidelines in order to control
Department 47 expenses and allow for accurate projecting

• Understands competitor’s strengths and weaknesses in order to differentiate
Marriott from the competition during the site visit

• Understands the overall market (e.g.| competition| economic trends|
seasonability| supply and demand| etc.) and implements appropriate sell

• Provides expert knowledge on local destination (e.g.| local attractions|
events| etc.)

• Grows business of existing accounts by soliciting them for future open years
while onsite

• Tracks bookings and leads generated from site visits.

• Executes and supports Marriott’s Customer Service Standards and property ‘s
Brand Standards.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Monitors successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and Marriott International.

• Verifies that the business is turned over properly and in a timely fashion
for quality service delivery.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and drives customer loyalty by delivering
service excellence throughout each customer experience.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.|. Sales Office|
Area Sales| Enterprise Sales Team (EST)) to verify that the property needs are
being achieved and the sales efforts are complementary| not duplicative.

• Gets involved in community-based organizations in order to position property
for group/catering sales opportunities.

• Meets with walk-in clients and qualifies lead for account/sales manager.

• Builds and strengthens relationships with existing and new customers to
enable future bookings.

• Attends and facilitates pre-planning visits to establish consistent customer
communication.

• Greets site clients and escorts overnight guests to their rooms

• Acts as Personal Concierge to client while on site to help coordinate any
special requests.

• Assists with all transportation requests for sites and meets client upon
arrival.

• Entertains customers by showing them the property and key locations
surrounding the property

• Provides after-hours entertaining for customers

• Works with Marriott Guestware Program Manager to check for reward member
status and any special needs of client

• Coordinates and delivers amenities and welcome note t to guest rooms

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Participates in and practices daily service basics of the brand (e.g.|
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics).

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and establishing their satisfaction before
and during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the property ‘s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

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