In-Room Dining Supervisor – The Ritz-Carlton Key Biscayne – USA

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Job Number 19154789
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Key Biscayne| Miami| 455 Grand Bay Drive| Key
Biscayne| Florida| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Rooms Operations Supervisor – Renaissance New Orleans Pere Marquette French Quarter Area Hotel – USA

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Job Number 19154592
Job Category Rooms and Guest Services Operations
Location Renaissance New Orleans Pere Marquette French Quarter Area
Hotel| 817 Common Street| New Orleans| Louisiana| United States
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Complete designated cashier and closing reports in the computer system. Review
shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Process all guest
check-ins by confirming reservations in computer system| verifying guest
identity| requesting form of payment| assigning room| and activating and
issuing room key. Sell a room/accommodation to guests without reservations
based on availability. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in training|
evaluating| counseling| disciplining| and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 25 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Matador Room Server Part Time – The Miami Beach EDITION – USA

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Job Number 19154930
Job Category Food and Beverage & Culinary
Location The Miami Beach EDITION| 2901 Collins Avenue| Miami Beach|
Florida| United States
Brand Edition Hotels
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Job Summary

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Guest Experience Coordinator (Full Time) – The Royal Hawaiian| a Luxury Collection Resort – The Royal Hawaiian – USA

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Job Number 19157008
Job Category Rooms and Guest Services Operations
Location The Royal Hawaiian| a Luxury Collection Resort| Waikiki| 2259
Kalakaua Ave| Honolulu| Hawaii| United States
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Office Supervisor – Portland Marriott Downtown Waterfront – USA

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Job Number 19157034
Job Category Rooms and Guest Services Operations
Location Portland Marriott Downtown Waterfront| 1401 SW Naito Parkway|
Portland| Oregon| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Concierge Guest Experience Expert (Full-Time w/ Benefits) – The St. Regis Deer Valley – USA

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Job Number 19155494
Job Category Rooms and Guest Services Operations
Location The St. Regis Deer Valley| 2300 Deer Valley Drive East| Park
City| Utah| United States
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out.
Instead| we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs| addressing guest requests| completing reports| or sharing
the highlights of the local area| the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in| there are a few things that are critical
to success – creating a safe work place| following company policies and
procedures| maintaining confidentiality| protecting company assets| upholding
quality standards| and ensuring your uniform| personal appearance| and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand| sit| or walk for an extended time) and taking a
hands-on approach to work (move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts – to get it right for our guests and our business
each and every time.

_

Front Desk Agent – Doubletree by Hilton Denver — Stapleton North

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JOB DESCRIPTION
 
A Guest Services Agent is responsible for greeting and registering guests and
checking guests out of the hotel in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent| you would be responsible for greeting and
registering guests and checking guests out of the hotel in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquirie

>Use up-selling techniques to promote hotel services and facilities and to maximize room occupanc

Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manne

Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfactio

Receive| input| retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Front Office Manager – Doubletree by Hilton Denver — Stapleton North

APPLY HERE

JOB DESCRIPTION
 
An Assistant Front Office Manager is responsible for assisting in the
direction and administration of Front Office operations in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability.
What will I be doing?
As an Assistant Front Office Manager| you would be responsible for assisting
in the direction and administration of Front Office operations in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Assist in the management of all Front Office operations to include| but not limited to| guest service and registration (check-in/check-out)| room inventory and availability| guest service standards and initiatives| product quality| cost controls and overall profitability| marketing initiatives| systems use and management| budgeting and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include| but not limited to| providing supervision| conducting counseling and evaluations and delivering recognition and rewar

Recruit| interview and train team member

Assist in monitoring and assessing service and satisfaction trends| evaluate and address issues and make improvements accordingl

Oversee the VIP guest process including| but not limited to| reviewing VIP reservations and ensuring smooth check-in/check-ou

Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products| services| facilities| events| pricing and policies and knowledge of the local area and events

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front Desk Agent $15.25hr Plus FREE ECO PASS!!! – Hilton Denver City Center

APPLY HERE

JOB DESCRIPTION
 
A Front Desk Clerk is responsible for assisting Guest Service Agents in
checking in and checking out guests in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Desk Clerk| you would be responsible for assisting Guest Service
Agents in checking in and checking out guests in the hotel|s continuing effort
to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
Respond to guest inquiries and in a timely| friendly and efficient manner
Provide driving and/or walking directions to guests to local destination

Ensure a high level of product knowledge of the hotel| including| but not limited to| directions| hours of outlet operation| hotel services| hotel events and local and community events and attraction

Assist fellow team members and other departments wherever necessary to maintain positive working relationship

Provide or obtain accurate information

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Overnight Front Desk Agent – Doubletree by Hilton Denver — Stapleton North

APPLY HERE

JOB DESCRIPTION
 
A Guest Services Agent is responsible for greeting and registering guests and
checking guests out of the hotel in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will it be like to work for a Hilton Worldwide Brand?
Our Team Members are the Heart of Hilton. As extraordinary hospitality
professionals| we work together to make Hilton a great place to work and to
build rewarding careers for ourselves and our colleagues.
Hilton Worldwide is the leading global hospitality company| spanning the
lodging sector from luxurious full-service hotels and resorts to extended-stay
suites and mid-priced hotels. For nearly a century| Hilton Worldwide has
offered business and leisure travelers the finest in accommodations| service|
amenities and value. Hilton Worldwide is dedicated to continuing its traditio

of providing exceptional guest experiences across its 13 global brands| whic

include Hilton Hotels & Resorts| Waldorf Astoria Hotels & Resorts| Conra

Hotels & Resorts| Canopy by Hilton| Curio A Collection by Hilton| DoubleTre

by Hilton| Embassy Suites by Hilton| Hilton Garden Inn| Hampton Hotels| Tru by
Hilton| Homewood Suites by Hilton| Home2 Suites by Hilton and Hilton Grand
Vacations. The company also manages the world-class guest reward program
Hilton HHonors®.

At Hilton| our vision to fill the earth with the light and warmth of
hospitality unites us as a team to create remarkable hospitality experiences
around the world every day. And| our amazing Team Members are at the heart of
it all! Come be a part of our team!

What will I be doing?

As a Guest Services Agent| you would be responsible for greeting and
registering guests and checking guests out of the hotel in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:

Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquiries
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfaction
Receive| input| retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. To fulfill this role
successfully| you must possess the following minimum qualifications and
experience:

Requirement 1
Requirement 2
Requirement 3

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Preferred 1
Preferred 2
Preferred 3