A Guest Services Agent with Hilton Hotels and Resorts is responsible for
greeting and registering guests and checking guests out of the hotel in the
hotelÆs continuing effort to deliver outstanding guest service and financial
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travelers a world of authentic experiences. Hilton remains an
innovative| forward-thinking hospitality leader by offering best-in-class
products| services and amenities to ensure that every guest feels cared for|
valued and respected. From inaugural balls and international award galas to
business events and personal moments| Hilton is where the world makes history|
closes the deal| toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton WorldwideÆs ten market-leadin
brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brandÆs reputation and what it
takes to provide a globally recognized hospitality experience| you may be just
the person we are looking for to work as a Team Member with Hilton Hotels &
What will I be doing?
As a Guest Services Agent| you would be responsible for greeting and
registering guests and checking guests out of the hotel in the hotelÆs
continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:
Greet guests and complete the registration process to include| but not limited to| inputting and retrieving information from the computer| confirmation of guest information and room rate| selection of rooms| coding electronic keys| promoting marketing programs| providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including| but not limited to| ensuring rooms and services are correctly accounted| using the point-of-sale system| handling money| processing credit and debit cards| accepting and recording various forms of payment| converting foreign currency| making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including| but not limited to| room categories| room rates| packages| promotions| the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Field guest complaints| conduct research and resolve and negotiate solutions for guest satisfaction
Receive| input| retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919| Hilton Worldwide has been a leader in the
hospitality industry. Today| Hilton Worldwide remains a beacon of innovation|
quality| and success. This continued leadership is the result of our Team
Members staying true to our Vision| Mission| and Values. Specifically| we look
for demonstration of these Values:
H Hospitality – We|re passionate about delivering exceptional guest
I Integrity – We do the right thing| all the time.
L Leadership – We|re leaders in our industry and in our communities.
T Teamwork – We|re team players in everything we do.
O Ownership – We|re the owners of our actions and decisions.
N Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes in
our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and| depending upon
eligibility| a vacation or Paid Time Off (PTO) benefit. You will instantly
have access to our unique benefits such as the Team Member and Family Travel
Program| which provides reduced hotel room rates at many of our hotels for you
and your family| plus discounts on products and services offered by Hilton
Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs
Health & Welfare benefit plans| depending on eligibility. Hilton Worldwide
also offers eligible team members a 401K Savings Plan| as well as Employee
Assistance and Educational Assistance Programs. We look forward to reviewing
with you the specific benefits you would receive as a Hilton Worldwide Team
Member. The above information is provided as a highlight of the major benefits
offered to most full-time team members in the United States. All benefits
listed may not be offered at all locations. This is not a summary plan
description or official plan document.