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Sr. Services Product Line Manager-Center of Competency
Competitive Salary
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Sr. Services Product Line Manager in
our Services Center of Competency (CoC) team in Round Rock- TX.
Our Services Center of Competency (CoC) is a member of our Dell Technologies
Services Product Group. As a global business with game-changing products-
there`s always scope for Dell to grow sales and expand market share- so ou
CoC team is investing in the Product Performance Management of our Service
Portfolio.
_Key Responsibilities_
The primary role of the Sr. Services PLM is to be the single point of
accountability for the performance of one or more offerings in our Services
Portfolio (i.e. ProSupport- ProDeploy- Managed Services- Renewals). This
includes leading Services IOP (Integrated Operating Plan) development and
leading an ongoing comprehensive approach to performance management across the
launch- sustaining and end of life (EOL) activities of those services.
Additionally- the Sr. Services PLM will provide peer-to-peer leadership with
proven experience and expertise in product performance management.
Manage Run-The-Business (RTB) forums and coordinate with cross-functional teams (i.e Services Sales- Core Sales- PG- HW CoC) to drive Revenue- Margin and Attach Rates aligned within regions.
Apply broad knowledge of company`s product/service capabilities and competitive environment to develop growth plans for service offerings.
Work across all functional areas to gather input and create services product level IOP; update IOP as needed; and communicate the impact of product/solution decisions to all stakeholders.
Assess and determine priorities to drive performance within product portfolio.
Develop solutions to complex business problems by performing in-depth analysis and coordinating/negotiating with key decision makers.
Contribute to strategic decisions and business results; Initiate new or revised programs and initiatives.
Build consensus and influence a broad spectrum of stakeholders to achieve defined business goals.
Actively participate in weekly services PG forums and collaborate with cross functional teams to support new service introductions (NSI).
Maintain services portfolio & technical knowledge- become the de facto subject matter expert for assigned products/offers.
Drive performance of portfolio across products- RTMs- regions and sales segments.
Interface with all levels of organization including the executive management team.
Work closely with high levels of management- across functions and externally to develop effective strategies and programs to meet functional and cross-functional goals.
_Essential Requirements_
Bachelor`s Degree and 15+ years of relevant cross-functional experience (i.e product line management- merchandising- marketing- planning).
Domain knowledge of Support & Deployment Services.
Proven effectiveness in a matrixed- multi-cultural- global environment; must be able to understand necessities from other regions/countries.
Experience driving collaboration and alignment across all levels of the organization to enable smooth execution throughout the product life cycle.
Possess an entrepreneurial and innovative mindset with ability to establish credibility and influence cross-functional stakeholders.
Understanding of macro-business economics; must have the ability to build actionable business plans and priorities in a complex and highly matrixed environment.
Have a proven track record as a decisive- action-oriented individual who has led cross-functional global teams to define and achieve high value objectives and results.
Must have exceptional interpersonal and analytical skills.
Excellent written and oral communications skills- executive level presentation capacity
Strategy creation/setting- strong understanding of the competition- and solution level market expertise.
Proficiency in MS Office tools and English language is mandatory.
_Desirable Requirements_
MBA preferred
Excellent understanding and experience of Dell|s Offer Lifecycle Process (OLP)
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages.
Learn more about Diversity and Inclusion at Dell here.
Job Family: Marketing Global-Services Job ID: R037443