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Job Number 19147261
Job Category Spa
Location The Vinoy® Renaissance St. Petersburg Resort & Golf Club| 501
Fifth Avenue NE| St. Petersburg| Florida| United States
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.
Job Summary
Advise employees on general property information| in-house groups| policy
changes| or other pertinent information. Answer questions about available
services| general property information and amenities. Confirm guest first and
last name and type of treatment scheduled prior to beginning treatment.
Monitor and stick to time schedule throughout the day. Advise providers of
last minute changes or additions to schedule and resolve scheduling situations
as needed. Promote and sell spa/salon services and retail products. Complete
requisitions for additional products| supplies| or equipment. Inspect work
areas and tools/equipment to ensure conformance to company standards. Notify
Engineering of spa/salon maintenance and repair needs. Assist management in
hiring| training| scheduling| and motivating and coaching employees; serve as
a role model. Report accidents| injuries| and unsafe work conditions to
manager.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Ensure adherence to quality
expectations and standards; develop and implement quality improvement or
corrective action plans. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
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