The Role
We are looking for a Sales Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics. This critical role will manage the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, managing all sales-related client & internal communication regarding reservations and billing,
In this remote role, you will report to the Director of Sales and work closely with Area Sales Managers, and Sales Managers while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations.
About the Team
The Sales and Marketing team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests. The sales team truly enjoys connecting with others and building revenue.
Experience
1+ years of relevant sales support experience
You can demonstrate the ability to understand customer requirements and translate that into sales solutions
You have strong research and data entry skills
You have customer service experience in a remote work environment
Ability to set priorities and work on several projects simultaneously while meeting established guidelines through strong organizational skills
Must be computer literate; have experience using Google Workspace tools and products and ability to learn new tools quickly
Database management experience
Ability to be assertive and persuasive without being aggressive
Professional upbeat telephone voice
Ability to engage management decision makers and influencers at any level
Excellent written and verbal communication skills
Motivated by attainment of goals and metrics
Able to work independently, self-motivated
Plus if…
You’ve worked in the hospitality industry as a sales coordinator at some point in your career
You’ve worked for small and large enterprise companies
You have experience with Click-Up, Kustomer & Guesty
In one year, you will succeed at Kasa by having:
Consistently executed the active group turnover tasks and provided clear communication to clients and guests
Reduced the amount of time between group reservation request and completion
Ensured that Operational teams have group and account details to provide Hall of Fame Host experiences
Meaningfully influenced and supported our group reservations and billing processes
Become a respected leader and thought partner by the Brand & Revenue team and other departments you interact with
Day in the life of a Kasa Sales Coordinator
A day in the life of a Kasa Sales Coordinator focuses on 3 primary objectives: Driving Sales, Use of Tools & Processes, and acting as a Hall of Fame Host. You will help drive sales by managing incoming lead sources and assigning them to the proper sales manager, providing responses and proposals to potential clients as needed, collaborating and assisting managers of each department by preparing accurate, creative customer correspondence and contracts, and ensuring that each step of the active group journey from contracting to departure is seamless. You may be called upon to complete internet research to assist the sales managers in securing new business. As a key component of the sales process, you must be able to listen and read customers to identify needs and respond accordingly. You will be an integral part of improving and implementing, our sales processes through the use of our existing tools. You will maintain complete and accurate records of all customer interactions and correspondence in our sales system, accurately produce and/or review all group contracts and rate agreements, and identify ways to improve processes and enhance sales systems. At Kasa, we strive to act as Hall of Fame Hosts through genuine care and hospitality. You will develop strong customer relationships through professional, courteous, and ethical interpersonal interaction, develop and maintain positive relationships with customers and vendors, and ensure proper communication with other departments.
Benefits
🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any night for friends and family
📈 Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
💰 Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
Who We Are
Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.
All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.
Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).