Rooms Operations Supervisor – Renaissance New Orleans Pere Marquette French Quarter Area Hotel – USA


Job Number 19154592
Job Category Rooms and Guest Services Operations
Location Renaissance New Orleans Pere Marquette French Quarter Area
Hotel| 817 Common Street| New Orleans| Louisiana| United States
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like

Job Summary

Complete designated cashier and closing reports in the computer system. Review
shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Process all guest
check-ins by confirming reservations in computer system| verifying guest
identity| requesting form of payment| assigning room| and activating and
issuing room key. Sell a room/accommodation to guests without reservations
based on availability. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in training|
evaluating| counseling| disciplining| and motivating and coaching employees;
serve as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 25 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.