Job Number 20028322
Job Category Rooms and Guest Services Operations
Location The St. Regis Bal Harbour Resort| 9703 Collins Avenue| Bal
Harbour| Florida| United States
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.