Principal Site Reliability Engineer – Hilton Corporate – Memphis


From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
Hilton is looking for a Principal Site Reliability Engineer to work alongside
our product and development teams to scale our application and infrastructure
while ensuring performance and high availability. As the ideal candidate| you
will enjoy learning| deploying and scaling new technologies| and be

proponent of automation/infrastructure as code.

As a Principal Site Reliability Engineer you will be expected to create

bridge between development and operations by applying a software engineering
mindset to system administration topics. You will split your time between
operations/on-call duties and developing systems and software that help
increase site reliability and performance.

More specifically| you will:

Create and maintain application roadmaps.
Engage with development teams throughout the life cycle to help develop for reliability and scale| ensuring minimal refactoring or changes.
Design self-healing and resiliency patterns.
Participate in the 24×7 support coverage as needed.
Help evolve production infrastructure| strategically employing automation| and infrastructure-as-code.
Practice sustainable incident response and blameless postmortems.
Apply a detailed problem-solving approach coupled with good interpersonal skills and a sense of ownership and drive.
Maintain services once live by measuring and monitoring availability| latency| and overall system health.

What are we looking for?

We believe success in this role will demonstrate itself through the following
attributes and skills:

Confirmed ability to understand| document| and describe complex technical subjects
Knowledge of Performance and Site Reliability Engineering| APM Tools| preferably Dynatrace
Knowledge of related tools in Splunk| Datadog| Amazon EKS| GitLab
Ability to debug and optimize code and automate routine tasks
Drives innovation in line with standards and strategy
Solves complex performance/scaling issues| working with Engineering to ensure we avoid bottlenecks and scale to meet traffic demands through organic growth and marketing events
Acts as a trainer| mentor| and advisor to colleagues

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

Twelve (12) years of professional work experience in web-based technologies
Six (6) years of software/platform design and implementation experience
Two (2) years managing individuals or teams in a supervisory role
Direct experience identifying application patterns and analytics in support of a healthy enterprise web environment

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

Bachelor|s Degree OR Associate|s Degree plus six (6) years of Technology related experience OR High School Diploma/GED plus twelve (12) years of Technology related experience
Fourteen (14) years of professional work experience in Technology or related field
Eight (8) years of software/platform design and implementation experience
Four (4) years working with cloud applications/technologies
Four (4) years managing individuals or teams in a supervisory role
Hospitality or travel industry experience a major plus

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!