Personal Concierge (Front Office/Guest Services) – Waldorf Astoria Beverly Hills


What will I be doing?
The Personal Concierge administers and supervises all True Waldorf Service
(TWS) arrivals in order to achieve an authentic and unique service experience
for our guests by providing the highest levels of courtesy| professionalism
and unparalleled service. This position acts as a first impression of Waldorf
Astoria Hotels & Resorts by contacting guests prior to their arrival|
ascertaining their needs and preparing for their stay.
The Personal Concierge provides guests with a stay experience that is
customized to their needs| while creating a sense of we|ve been expecting you.
The Personal Concierge meets and greets all TWS guests upon arrival. This
position represents the highest level of service by combining instincts and
expertise to ensure luxury through True Waldorf Service.

The Personal Concierge will be responsible for fulfilling the followin

responsibilities: Guest Check in| Concierge services| luggage assistance (Bel

duties)| door assistance| unpacking service| welcome beverage and fulfilling
other guest requests as required.

Qualifications for Personal Concierge:

Fluency in English.
Professional presentation.
Strong verbal and written communication skills.
2 years of customer service experience.
FULL availability to work AM and PM shifts| Monday-Sunday.

Must be able to perform job functions with attention to detail| speed and
accuracy; prioritize| organize and follow-up; be a clear thinker| remaining
calm and resolving problems using good judgment; follow directions thoroughly;
understand a guest|s service needs; work cohesively with co-workers as part of
a team; work with minimal supervision at times; maintain confidentiality of
guest information and pertinent hotel data. Excels in a team environment.

Strong preference for Five Star experience| Forbes| additional language skills
in German| French| Spanish| Arabic| Japanese| Korean or Chinese.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!