Performance Development Manager (Training Manager) – Orange County – Los Angeles Airport Marriott – USA

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Job Number 19001EU4
Job Category Human Resources
Location Los Angeles Airport Marriott| 5855 W Century Blvd| Los Angeles|
California| United States
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

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Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region. Plans and
executes key learning delivery and leadership development activities.
Facilitates and/or delivers specified on-property training| including core
required training and brand training for hourly associates| supervisors and
leaders. Is the subject matter expert on brand and leadership development
tools and resources| educating all leaders in their resources and assisting in
their development as requested/appropriate.

Monitors compliance of all required training| including training programs for
new hires| brand training initiatives| and working directly with HR and
Operations Leaders to drive compliance for all required training. Verifies
programs/processes are effectively implemented to accomplish objectives in
alignment with broader business objectives.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years’ experience in hotel operations or a
related professional area.

Preferred:

• 4-year degree from an accredited university in Human Resources| Business
Administration| or related major.

• Prior work experience in hotel-based hourly Generalist role or Human
Resources Manager role.

• Prior work experience in hotel operations leadership role.

• Multi-lingual experience.

• TC2 Certified (Marriott) or adult learning/platform skills certification
(external).

CORE WORK ACTIVITIES

Learning Delivery & Compliance

• Specializes in performance development and learning delivery of brand and
service-related topics to support the hotels in a designated region.

• Facilitates and/or delivers specified on-property training| including core
required training and brand training for hourly associates| supervisors and
leaders.

• Demonstrates mastery of brand acumen for each brand supported by
understanding brand pillars| modeling the behavior and holding others
accountable.

• Verifies that management and non-management training programs are conducted
in accordance with standard operating procedures.

• Coordinates required training programs| including identification of
participants and periodic follow-up for completing| when appropriate.

• Verifies programs/processes are effectively implemented to accomplish
objectives in alignment with broader business objectives.

• Delivers training to promote transfer of knowledge according to program
learning objectives.

• Thoroughly prepares for each learning event and demonstrates a mastery of
content knowledge.

• Creates an environment that enables maximum learning by employing adult
learning principles.

• Demonstrates knowledge of the uniqueness of each audience| including
adjusting delivery to the various learning styles represented| as well as for
any special needs that could affect the learning.

• Conducts self in a manner reflective of Marriott professionalism and decorum
before| during and after the learning event.

• Demonstrates overall control of the learning environment| including
effectively leading the learning activities| giving directions| utilizing the
experiential learning cycle| addressing classroom behavioral issues| etc. as
appropriate.

• Demonstrates mastery of training technology and best practice facilitation
methods to maintain quality standards for all mediums of training delivery.

• Monitors compliance of all required training| including training programs
for new hires| brand training initiatives| and works directly with HR and
Operations Leaders to drive compliance for all required training.

• Monitors compliance of required management and non-management training
programs by using myLearning and Reports & Analytics tools.

• Utilizes myLearning to appropriately/accurately record all learning.
Verifies accurate training records with data entry in a timely manner.

Leadership Developement

• Acts as a subject matter expert for the Leadership Learning Guide and other
leadership related tools/resources; educates all end users and assists with
Performance Development Plans as appropriate.

• Assists HR Leaders in driving Management Development & Readiness Process
(MDRP) activities for the region.

• Plays an active role in Voyager programs to verify new leaders are fully
engaged with the program| receive proper coaching and required training.

Stakeholder Relationships

• Engages in property-related problem resolution and performance issue
management.

• Consults with hotel and department leaders to understand the challenges and
deliver learning solutions against those challenges.

• Communicates clearly and effectively with stakeholders to promote learning
and verify stakeholders are aligned with learning priorities.

• Partners with General Managers| HR Leaders and Operations Leaders to confirm
learning is focused on goal accomplishment and ultimately balanced scorecard
improvement.

• Keeps all stakeholders aligned with learning objectives and learning
delivery across the supported hotels.

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