Mgr.- Hotel Openings & Transitions – Training Delivery – Marriott International HQ – USA


Job Number 19139062
Job Category Rooms and Guest Services Operations
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary

Operations Delivery | Brand Activation Training: Luxury Brands (JW | LC |
W); Premium Brands (AUTO | DH | GH | LM | MH | RH | SHER | TRIBUTE | WEST);
Select Brands (AC | AH | CY | ELMNT | FF | FP | MX | RI | SHS | TPS)

Responsible for planning| organizing and delivering all pre-opening training
schedules and processes to Owners| Franchisees| and/or property leadership
team| to best provide pre-opening and conversion training support for all
Marriott brand hotels. Work with and motivate a diverse group of individuals
including hotel staff| business owners| many different Marriott departments
and other outside resources. Adjust training program delivery to meet the
needs of these diverse groups. Identify and analyze training needs based on
brand standards| new initiatives and trends. Assist with the modification and
improvement of existing training programs.


New Openings | Conversions | Sustainability and GSS Threshold Performance

Facilitate in Key Date/Preparation Calls with Sr. Opening Managers. Review of training outline| requirements prior to trainer arrival and expectations with ownership groups| above property leaders and property leaders prior to arrival to ensure readiness for training. Communicate with property leaders following preparation calls and prior to trainer arrival with detailed training information (i.e. MIRO order| prerequisite training| food orders needs/process for special orders| NIR requirements/process).
Stay abreast of current and upcoming initiatives related to the Brand and act as a resource to properties.
Assess areas of training focus at each assignment to assist in the improvement of GSS scores below the established threshold for sustainability.
Conduct training sessions with hotel staff covering specific brand culture and service programs| daily stand-up meetings| service recovery and other topics.
Facilitate training with hotel management and associates covering food and beverage operations| Micros system functions| equipment training| coffee service (barista)| food preparation| and lounge service.
Facilitate Leadership Training to prepare or improve F&B Operations utilizing tools provided: myMicros| guestVoice| Daily Averages worksheets| Food Safety Forms| and Global Food Safety
Facilitate Leadership Training to prepare or improve Rooms Operations utilizing tools provided: guestVoice| MARSHA| PMS| Loyalty Tracking and Reimbursements| MRDW| Mobile Platforms| MIFS (Marriott International Fulfillment Services)| Marriott Global Source| Lodging Quality Assurance| and other Marriott proprietary systems
Upon arrival at property| assess property readiness from a training and construction standpoint to achieve renovating goals and dates.
Certify that associates on property are ready to operate within the hotel including all elements and food and beverage operations.
Maintain training content and constantly look for ways to improve training guides| manuals and training procedures.
Develop and organize training manuals| multimedia visual aids (PowerPoint)| and other educational materials.
Act as liaison between America’s Marriott Training Organization and brand teams to ensure we are delivering consistent and up to date information.
Facilitate training sessions as outlined in the new opening/conversion curriculum to include but limited to: Conduct training sessions with hotel staff covering Marriott history| use of PMS system (FOSSE/FSPMS/GPMS/LightSpeed)| specific brand culture| food and beverage operations| housekeeping standards| the Loyalty Program| Problem Resolution and Reduction| Basics/Daily Huddle| Service Recovery.
Facilitate leadership and business function training to include: covering PMS system (FOSSE/FSPMS/GPMS/LightSpeed) functions to include accounts receivables| sales| rooms management| and reports.
Facilitate Cultural indoctrination| Marriott History and Brand Culture for all staff and management.
Execute training with leadership and staff to insure they are familiar with Marriott Standards of Operations and service| resources and requirements| hospitality requirements| as well as| the resources to remain current (i.e. Standards Database| BSA| Quarterly Gameplan).
Certify that associates on property are ready to operate a new hotel using the PMS system.
Maintain training content and constantly look for ways to improve on-line opening guides| manuals and training procedures.


Education and Experience

High school diploma or GED; 4 years experience in the hotel management| culinary| food and beverage| or related professional field.


2-year degree from an accredited university in Culinary Arts| Hotel and Restaurant Management| or related major; 2 years experience in the hotel management| culinary| food and beverage| or related professional area.
Minimum of three years Marriott hotel operations experience required. Prior operations experience includes CFRST General Manager or Assistant General Manager/Operations Manager and/or culinary or food and beverage management experience (preferred) or full-service management position.
Expert knowledge of brand standards| job descriptions and culture of all Marriott brands.
Lifestyle Brand experience preferred

Preferred Education or Certification:

Trainer Certification Level I
Trainer Certification Level II

Managerial Requirements:

Possess exceptional public speaking| presentation and facilitation skills to engage audience.
Possess high level of energy and positive attitude.
Understand how to manage in a culturally diverse environment.
Demonstrate excellent guest service and guest relations skills.
Demonstrate excellent consensus building| persuasion and communication skills (written and verbal).
Possess working knowledge of at least one foreign language (preferred)
Maintain a spirit of collaboration
Possess exceptional organizational skills and the ability to handle multiple tasks and prioritize under deadlines.
Exhibit adaptability to handle the demands of a short notice| nationwide| 100% travel position.
Initiate new procedures and adapt to an always changing environment.
Highly organized individuals| capable of managing multiple priorities under challenging conditions
Self-starters who excel in working in an autonomous environment and exceeding expectations
Demonstrate strong timely and relevant written and verbal communication skills
Proficient with Marriott International and Microsoft business applications (Word| Excel| MGS| CI/TY| guestVoice| Guest Metrics| etc.)

Management Competencies


Professional Demeanor – Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
Problem Solving and Decision Making – Identifying and understanding issues| problems| and opportunities; obtaining and comparing information from different sources to draw conclusions| develop and evaluate alternatives and solutions| solve problems| and choose a course of action.
Problem Solving and Decision Making – Identifying and understanding issues| problems| and opportunities; obtaining and comparing information from different sources to draw conclusions| develop and evaluate alternatives and solutions| solve problems| and choose a course of action.
Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Driving for Results – Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating| focusing| and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
Building and Contributing to Teams – Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Coworker Relationships – Interacting with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott|s Spirit to Serve.
Fostering Inclusion – Supporting associates with diverse styles| abilities| motivations| and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – The ability to add| subtract| multiply| or divide quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Travel: 100%