Manager Spa – The Ritz-Carlton Bacara – USA


Job Number 19162055
Job Category Spa
Location The Ritz-Carlton Bacara| Santa Barbara| 8301 Hollister Avenue|
Santa Barbara| California| United States
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.


Position has responsibility for supervising and coordinating activities of
employees delivering spa services| including salon| skin care| program
coordination| reservations| reception desk| massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving the
operating budget.


Education and Experience

• High school diploma or GED; 2 years experience in the spa| guest services|
or related professional area.


Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies| equipment and uniforms.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and managing to achieve or exceed budgeted

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing
on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback| utilizing an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources
as necessary.

• Observes service behaviors of employees and providing feedback to

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate
new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review

• Assists the Spa Director in managing the day-to-day operations of the spa as

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._