A Front Office Manager is responsible for directing and administering Front
Office operations in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability.
What will I be doing?
As Front Office Manager| you would be responsible for directing and
administering Front Office operations in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability. Specifically|
you would be responsible for performing the following tasks to the highest
Manage all Front Office operations to include| but not limited to| guest service and registration (check-in/check-out)| room inventory and availability| guest service standards and initiatives| product quality| cost controls and overall profitability| marketing initiatives| systems use and management| budgeting and forecasting| department management| policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include| but not limited to| providing supervision| scheduling| conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends| evaluate and address issues and make improvements accordingl
Ensure compliance with Company standard
Meet and greet guests and respond to guest inquiries| requests and issues in a timely| friendly and efficient manner and resolves guest concern
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenu
Ensure team members have current knowledge of hotel products| services| facilities| events| pricing and policies and knowledge of the local area and events
Complete audit procedures| as needed
Recruit| interview and train team members
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!