Manager| Global Point of Sale Product| Global Operations – Marriott International HQ – USA


Job Number 19124371
Job Category Rooms and Guest Services Operations
Location Marriott International HQ| 10400 Fernwood Road| Bethesda|
Maryland| United States
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?


The Manager| Global Point-of-Sale| is part of the Global Operations (GO)
Department| which is known for taking ideas into implementation across all
brands| disciplines| and continents. This role is part of the Global Point of
Sale (GPOS) team which delivers innovative business solutions to ensure our
company and brands stay relevant and competitive. We provide a strategic and
operational lens to activate technology for enhanced and effective associate
and guest experiences. We partner with IT| Food & Beverage| Finance| Loyalty|
Digital and many more to bridge operations and technology while advocating for
properties. Our team strives to be forward thinking while continuously
improving existing solutions.

This role supports the Global Point of Sale program| serves as a SME for POS
and assists the Senior Director| Global Operations| Global Point-of-Sale with
the following core responsibilities:

The core focus areas for this role are:

Resolve Enterprise Management Console + MyMicros requests
Serve as the Simphony/GPOS & MyMicros Subject Matter Expert
Build and maintain GPOS informational databases
Develop and maintain training documents and job aids
Develop and maintain GPOS program health dashboards
Perform project management and innovation
Other responsibilities as assigned


Education and Experience


2 + years’ of expertise i n above property Simphony EMC and MyMicros
Bachelor’s degree from an accredited college/university
A go-getter with an excellent customer-centric mindset and attitude. Must be a self-starter and be able to work with minimal supervision; desire to be in a fast paced| entrepreneurial| customer centric environment
Ability to manage multiple tasks| problem-solve| leverage resources to optimize department capabilities| prioritize| take on responsibility and work well under deadlines
Ability to collaborate effectively with others in a cross-functional team
Excellent written and verbal communication skills| with strong attention to detail and follow through
Ability to listen and incorporate new information and viewpoints while having a well formulated| fact-based viewpoint/perspective
Comfortable in a deadline-driven environment| often with changing business priorities
Excellent organizational skills and proven track record of results
Good knowledge of food & beverage operations and systems (e.g.| restaurant| room service| lounge| event/banquet services and event technology operations) either through direct experience or property operations
Strong project management skills
Excellent data management and analytical skills
Experience with large technology initiatives and processes needed to lead and or support delivery and ongoing support
Experience working with international teams and supporting global systems and operational processes


On property experience with F&B and hosted Simphony
Technology leadership experience in an outsourced environment
Experience planning for and managing medium to large scale change| and assessing key impacts to stakeholders


Resolve Enterprise Management Console + MyMicros requests

Responds to and resolves global| non-routine EMC + MyMicros service requests with limited to moderate risk from properties and above property associates

Manages standard processes to support new tasks and focus on continuous process improvement from a customer lens
Collects and analyzes data| feedback and best practices from stakeholders to provide insight and recommendations for improvement in operational processes
Develops and maintains strong relationships with stakeholders
Provides real time training to properties to empower and enable them to complete certain requests themselves
Continuously identifies EMC and MyMicros functionality gaps and partner with provider to close such gaps by developing training| job aids| communicating| etc.
Assists in the implementation of strategy for EMC architecture as a global and regional solution
Assists in the enforcement of governance standards and procedures
Assists in auditing standards and process and provide oversight on the execution of the audits
Develops and execute on plans to re-organize EMC and MyMicros
Ensures properties are aware of most current functionalities

Serve as the Simphony/GPOS & MyMicros Subject Matter Expert

Attends meetings and represents GPOS business with excellence

Provides accurate and meaningful insights and information to stakeholders
Follows up on assigned action items
Conducts research and provides insightful and quality information
Continuously identifies improvement opportunities for the GPOS program (all around)

Build and maintain GPOS informational databases such as:

An inventory of global POS systems by property

A global| point of contact list by property (primary and secondary POC)

A list of all current and future POS interfaces and their functionality

A list of all vendor partners and their current contact information

Development of job aids and training for properties
Identifies identifying global training needs (standardized as well as specific to regions/brands| etc.) and partners with team members to develop and maintain a training roadmap and create the training documentations (job aids| videos| etc.) as needed

Supports development and maintenance of POS training program and documentation for both Marriott and Starwood environments
Assists with in-market training sessions in partnership with GPOS team and vendor partners
Supports and develops training material on multiple platforms (webinar| eLearning| paper| video)
Communicates concepts in a clear and persuasive manner that are easy to understand
Develop and maintain GPOS program health dashboards
Partners with GPOS program leaders to identify key performance indicators and develop a compelling dashboard on the heath of the program

Maintain and keep the dashboard current and relevant
Present the statistics with action plans to the GPOS and other business partners

Overall project management and innovation

Drive projects to successful completion maintaining scope within the time and budget constraints

Partner with key stakeholder to identify needs and solutions that serve our business leveraging current and leading-edge technologies in an innovative and impactful manner
Lead projects for innovative solutions

1. Other responsibilities as assigned



Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.