From smartphone capabilities like Digital Key to connected rooms that allow
for integrated entertainment| temperature and lighting controls| Hilton|s
Global Technology team is building the hospitality experience of the future –
for our guests| owners and Team Members. Through innovative technology
development and deployment| this team ensures Hilton has the technology needed
to support our continued global growth while remaining at the forefront of
hospitality technology innovation.
What will I be doing?
The location for this position is remote/virtual.
As a Lead Guest Facing Technology Consultant| you will work closely with the
Director of Guest Facing Technology Consulting on Governance process tasks
related to our new converged network strategy.
More specifically| you will:
Build process diagrams| procedures| and requestor submission materials for governance processes.
Manage intake| submission reviews| and status updates working closely with internal and external partners to ensure accuracy and timely completion.
Lead vendor governance efforts related to compliancy to contracts| technical standards| and processes.
Provide governance reporting and process requirements as part of internal system automation efforts.
Attend and manage cross-functional team planning meetings and distribute updated project status reports.
Analyze measurement data and build charts to clearly articulate results.
What are we looking for?
We believe success in this role will demonstrate itself through the following
attributes and skills:
Self-starters| who take initiative in implementing goals| utilizing analytical skills| and possessing adaptability to change
Excellent written| interpersonal| and organizational skills
Good attention to detail and ability to meet deadlines on a timely basis
Ability to analyze information and conceptualize recommended actions
Technical capability with knowledge of guest internet technology preferred
Solid experience with common office productivity tools| including Excel| Word| SharePoint| Visio| and Project
Program management and presentation skills
To fulfill this role successfully| you should demonstrate the following
Seven (7) years of experience working with customer-facing technology solutions
Three (3) years of experience in process/project management
Travel required is approximately 5-10%.
It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:
BA/BS Bachelor|s Degree in Business or Communications
Nine (9) years of technical project management
What will it be like to work for Hilton?
Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!