Inquiry Specialist – Hilton Corporate – Memphis


Hilton|s Commercial Services organization is comprised of over 5|000 team
members driving our sales| revenue management| call center| and analytics
functions. These functions are the core of Hilton|s commercial engine and are
key to Hilton|s ability to drive profitable growth.
What will I be doing?
What will I be doing? The Distribution Services (DS) team plays a critical
role in supporting the Global Sales Organization. We create automated
solutions that aid in the execution of the retail compensation component of
Hilton|s partner agreements with Online Travel Agencies (OTAs)| Travel
Management Companies (TMCs)| Meeting Planner Companies (MPCs)| and key
accounts globally. The Group Commissions and Customer Service team within
Distribution Services supports the meeting planner compensation needs of ove

4|000+ hotels in the US| Canada| and Mexico.

The Inquiry Specialist is responsible for assisting hotels and travel agent

by resolving outstanding travel agent commissions. The timely and accurate
resolution and payment of travel agent commissions has a direct impact on
agent booking etiquette. The role will have established production goals to
maintain. A key objective of the role is ensuring that the commission related
needs of our hotels and our travel partners are either met or exceeded in a
timely manner.

More specifically| you will:

Facilitate the commission payment process cycle through researching and resolving inquiries to ensure Hilton Hotels is done on time each month.
Facilitate the commission payment process cycle through processing Manual Adjustment Forms (MAFs).
Balance customer care calls and emails regarding travel planner commissions| MAFs and inquiries on behalf of our hotels.
Be responsible for balancing special projects on an as needed basis.

What are we looking for?

We are seeking problem solvers| who are passionate about growing within a
dynamic industry and who love to combine their analytical skills with business
insight. The success in this role will demonstrate itself through the
following attributes and skills:

Self-starters| who take initiative in implementing goals| utilize analytical skills and possess flexibility to change
Accountable individuals| who make phenomenal use of their time management skills to exceed in meeting deadlines| communicating results and recommending improvements
Strong communicators| influencers and solution-seekers| who effectively communicate at all levels of the organization
Organizers| who have superb attention to detail and possess a high level of positive energy and drive

To fulfill this role successfully| you should demonstrate the following
minimum qualifications:

One (1) year of professional experience

It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:

BA/BS Bachelor|s Degree
Three (3) years of professional experience
One (1) year of work experience in processing travel agent commission related records
Strong communication skills with both internal and external customers (hotels| agencies| and Hilton Hotels Corporation – HHC personnel)

What will it be like to work for Hilton?

Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!