Group Housing Coordinator – Hilton Chicago and Towers


The Hilton Chicago in a magnificent location| overlooking Grant Park| Lake
Michigan| combined with warm service and a full menu of amenities. Seeking
highly motivated people with a heart for service to join our Sales and Events!
It is a Full-time position. Must be able to work the day shift anytime from
8am to 6pm| including some weekends (mostly Saturdays).
Hilton offers competitive pay with Paid Time Off (PTO)| Full Benefits| and
Team Member and Family Travel Program benefits!
APPLY RIGHT NOW! (It only takes a couple of minutes| use your phone)
What will I be doing?
As a Group Housing Coordinator| you will be responsible for coordinating group
room reservations and related functions with in-house departments| affiliates|
and outside group contacts in the hotel|s continuing effort to delive

outstanding guest service and financial profitability. Specifically| you woul

be responsible for performing the following tasks to the highest standards:

Coordinate group room reservations and related functions with in-house departments| affiliates| and outside group contacts.

Provide and maintain sincere| courteous| and knowledgeable service to all guests and team members.

Be proficient in all areas of reservations and general operations of the hotel.

Utilize the internal reservation system to manage reservation inventory.

Maintain ownership of group blocks| including pickup numbers| reservation methods| billing| and proper treatment of VIP guests.

Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Prepare and review written documents accurately and completely.

Answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Read and visually verify information in a variety of formats.

Perform other reasonable job duties as requested.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!