Group Housing Billing Coordinator – Westin Kierland Resort & Spa – The Westin Kierland Resort & Spa – USA


Job Number 19098395
Job Category Finance and Accounting
Location The Westin Kierland Resort & Spa| 6902 E Greenway Pkwy|
Scottsdale| Arizona| United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Assist hotel group guests to ensure a successful event by being the housing
and billing contact from pre-arrival through departure; providing excellent
service and hospitality following the brand guidelines. Process all
reservation requests| changes| and cancellations received by phone| fax| or
mail. Identify guest reservation needs| determine appropriate room type| and
verify availability of room type and rate. Explain guarantee| special rate|
and cancellation policies to callers. Accommodate and document special
requests. Set-up proper billing accounts (i.e. share-with|
room/tax/incidentals| tax exempt| direct/special billing| and group bookings)
according to accounting policies. Prepare| review| and issue bills| invoices|
and account statements according to company procedures. Provide excellent
service to both internal and external customers. Ensure compliance with
standard and local operating procedures (SOP|s and LSOP|s). Work closely with
various departments and outside entities to achieve successful groups from
pre-arrival through final bill.

Follow all company and safety and security policies and procedures; ensure
uniform and personal appearances are clean and professional; maintain
confidentiality of proprietary information and protect company assets. Report
all accidents| injuries| and unsafe work conditions to the manager. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests| service needs| assist individuals with disabilities| and thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and visually
verify information in a variety of formats. Comply with quality assurance
expectations and standards. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of employees. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.