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Job Number 19150355
Job Category Finance and Accounting
Location The Mayflower Hotel| Autograph Collection| 1127 Connecticut
Avenue NW| Washington| District of Columbia| United States
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.
Job Summary
Assist hotel group guests to ensure a successful event by being the housing
and billing contact from pre-arrival through departure; providing excellent
service and hospitality following the brand guidelines. Process all
reservation requests| changes| and cancellations received by phone| fax| or
mail. Identify guest reservation needs| determine appropriate room type| and
verify availability of room type and rate. Explain guarantee| special rate|
and cancellation policies to callers. Accommodate and document special
requests. Set-up proper billing accounts (i.e. share-with|
room/tax/incidentals| tax exempt| direct/special billing| and group bookings)
according to accounting policies. Prepare| review| and issue bills| invoices|
and account statements according to company procedures. Provide excellent
service to both internal and external customers. Ensure compliance with
standard and local operating procedures (SOP|s and LSOP|s). Work closely with
various departments and outside entities to achieve successful groups from
pre-arrival through final bill.
Follow all company and safety and security policies and procedures; ensure
uniform and personal appearances are clean and professional; maintain
confidentiality of proprietary information and protect company assets. Report
all accidents| injuries| and unsafe work conditions to the manager. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests| service needs| assist individuals with disabilities| and thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and visually
verify information in a variety of formats. Comply with quality assurance
expectations and standards. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of employees. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
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