Group Accounts Coordinator – The Westin Kansas City at Crown Center – USA

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Job Number 19108409
Job Category Reservations
Location The Westin Kansas City at Crown Center| 1 E Pershing Rd| Kansas
City| Missouri| United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Coordinate group room reservations and related functions with in-house
departments| affiliates| and outside group contacts. Provide and maintain
sincere| courteous| and knowledgeable service to all guests and associates. Be
proficient in all areas of reservations and general operations of the hotel.
Maintain ownership of group blocks| including pickup numbers| reservation
methods| billing| and proper treatment of VIP guests. Coordinate tasks and
work with other departments; serve as a departmental role model or mentor;
assign and ensure work tasks are completed on time and that they meet
appropriate quality standards. Report work related accidents| or other
injuries immediately upon occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.

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