The Hilton portfolio of hotels is comprised of 17 industry leading and world-
class brands. A dedicated team of industry experts in the domains of
hospitality| brand management| innovation| food and beverage| wellness| owner
relations| and more| lead our Brands organization with the steadfast goal of
strengthening and growing the Hilton portfolio. In addition to our flagship
brand| Hilton Hotels & Resorts| the family of brands includes Waldorf Astoria|
Conrad| Canopy| DoubleTree| Curio Collection| LXR Hotels and Resorts| Motto|
Signia| Tapestry Collection| Hilton Garden Inn| Hampton| Tru| Embassy Suites|
Homewood Suites| Home2 Suites| and Hilton Grand Vacations.
What will I be doing?
As the Director| Performance Management| you will be an embedded strategic
advisor for the Brand Management Support (BMS) leadership team. You wil
gather insights from Enterprise teams to develop a holistic view o
historical| current| and future commercial and operational performance driver
and find opportunities for the category and individual brands. You will us
these performance insights to facilitate discussions with the BMS leadership
team to develop and implement cohesive category and differentiated brand
strategic plans for deploying successful and measurable services and resources
to influence trends and achieve our integrated Key Performance Indicators.
Additionally| you will establish the tracking| effective measurement and
reporting functions needed to manage the day-to-day operation| coordination of
support| and proactive communications plan for Senior Category Leadership|
including the Global Heads.
More specifically| you will:
Lead a dedicated team that enables the Brand Management Support team through reporting| analytics| communications| event management| project optimization| and administrative support.
Act as the dedicated strategic driver of your category to achieve data and analytic needs by collaborating with enterprise teams| including Data & Analytics| Commercial Performance| and Guest Experience.
Collect| review| and supplement performance summaries provided by Enterprise teams across all functional areas to identify both cohesive category level and differentiated brand specific opportunities.
Prepare| provide and communicate performance summaries and opportunities to the BMS leadership team by leading monthly performance meetings and functional business reviews to inform strategic deployment of services and development of resources with the goal of achieving our integrated critical metrics.
Establish reporting methodology| cadence and execution for tracking and measuring performance support activations across the BMS organization. This is inclusive of efforts with BCF initiatives| impact of engagements| self-solving behaviors| benefits of multiple services| point of diminishing returns| etc.
Craft| coordinate| review| and distribute standardized and ad hoc monthly Category| Brand| and Team internal activity/performance reporting for owner or hotel activations| initiative management| or service impact| etc.
Assist in preparing the performance narrative for quarterly business reviews| OAC meetings| BCF meetings| etc.| by reviewing successes with risk or opportunity markets| self-solving resources| and owner or hotel level services and linking back in a measurable way.
What are we looking for?
We are seeking creative problem solvers| who are passionate about growing
market share in a dynamic industry and love to combine their analytical skills
with business findings. We believe the success in this role will demonstrate
itself through the following attributes and skills:
Strong content knowledge across commercial and operational topics with an understanding of key hospitality industry performance measures
Strong ability to analyze large amounts of often disparate data| use critical thinking to identify performance trends| and develop meaningful observations
Strong written and verbal communication skills; ability to listen and communicate goals and expectations| clearly articulate complex information concisely to a broad range of people
Ability to work across the enterprise with a high degree of diplomacy and collaboration; confidence managing upwards
Handles multiple projects within deadlines and work effectively under time and resource constraints; works well under tight deadlines and effectively balance multiple| concurrent demands and appropriately prioritize responsibilities
Strong interpersonal skills and possession of a full understanding of professional and business ethics
High level of flexibility| professionalism| dedication| and integrity
Ability to craft presentations with targeted audiences; at ease delivering presentations to groups
Deep understanding of time management and organizational skills
To fulfill this role successfully| you should demonstrate the following
Five (5) years of cross-functional experience in hotel| brand management| or commercial services
Three (3) years of experience in revenue management| finance| hospitality management| sales| analytics or similar business background
One (1) year of Director-level management experience
Potential to travel 30% or more
This role is in Memphis| TN with opportunity for a remote team member to be appointed with a mutually agreed upon travel schedule to be in Memphis at least one week every month.
It would be helpful in this position for you to demonstrate the following
capabilities and distinctions:
BA/BS Bachelor|s Degree
Experience in multi-brand owner support or relations
Experience in Sales| Marketing| or Revenue Management
Hilton software programs
Advanced PowerPoint experience
What will it be like to work for Hilton?
Hilton is the world|s leading global hospitality company| spanning the lodging
sector from luxurious full-service hotels and resorts to extended-stay suites
and mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities| and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!