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JOB DESCRIPTION
Assesses training needs against quality indices and develops a strategic plan
designed to close all quality| service and loyalty gaps. Creates| conducts and
administers the annual training and development plan for the cluster in
compliance with corporate requirements. Supports senior leadership in
initiatives to manage change and influence the culture to achieve strategic
goals. Responsible for leadership and supervisory development and succession
planning. Interviews| trains| supervises| counsels| schedules and evaluates
staff.
What will I be doing?
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success
This continued leadership is the result of our Team Members staying true t
our Vision| Mission| and Values. Specifically| we look for demonstration o
these Values:
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!