Responsible for the direction and oversight of key guest contact departments
and their managers and team members. Direct the activities of key guest
contact departments by giving guidance| leadership and instruction to
department heads. Overall budget approval authority for rooms division
What will I be doing?
The Director of Rooms and Guest Services is responsible for the direction and
oversight of key guest contact departments and their managers/team members.
He/she manages and leads all guest services| bell/door services | and
housekeeping functions| in order to maintain the highest level of courteous|
professional| and efficient service to all guests. Specifically| you would be
responsible for performing the following tasks to the highest standards:
Direct the activities of key guest contact departments by giving guidance| leadership and instruction to department heads and managers. Hires| supervises| counsels| disciplines| and evaluates all guest service
Monitors all rooms related systems that directly impact the guest| to ensure proper procedures are in place and followed which allow for an outstanding guest experience
Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
Manages executive office projects by directing staff and monitoring progress as required.
Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
Ensure guest reservation policies| standards| and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
What are we looking for?
The individual must possess the following knowledge| skills and abilities and
be able to explain and demonstrate that he or she can perform the essential
functions of the job| with or without reasonable accommodation.
Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
Excellent written| verbal| and organizational skills required
Computer literacy and financial management a must
Ability to resolve guest| supervisor and employee conflicts
Able to manage effectively multiple tasks at all times
Ability to listen effectively and communicate clearly with guests and coworkers
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!