A Concierge is responsible for assisting guests with various tasks related to
their visit and for providing information about the hotel and the local
vicinity in the hotel|s continuing effort to deliver outstanding guest service
and financial profitability.
What will I be doing?
As a Concierge| you would be responsible for assisting guests with various
tasks related to their visit and for providing information about the hotel and
the local vicinity in the hotel|s continuing effort to deliver outstanding
guest service and financial profitability. Specifically| you would be
performing the following tasks to the highest standards:
Provide information| recommendations and booking services for a variety of guest inquiries| including| but not limited to| directions| hours of outlet operation| hotel services| transportation and travel arrangements| tour and event tickets| restaurant reservations| and medical care
Process and deliver messages for guest
Retrieve mail| small packages and facsimiles for guests as requeste
Arrange and confirm recreational| business and dining activities both inside and outside the hotel for guest
Respond to special requests for services including| but not limited to| dentists| doctors| child care| florists| etc
Respond to guest inquiries and requests and resolve issues in a timely| friendly and efficient manner
Register VIP guests| as needed
Promote Company marketing programs and distribute printed materials| as needed
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!