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Job Number 19137954
Job Category Reservations
Location The Westin Bellevue| 600 Bellevue Way NE| Bellevue| Washington|
United States
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs| determine appropriate
room type| and verify availability of room type and rate. Explain guarantee|
special rate| and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems| revise room blocks to maintain the required number of
available rooms| and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
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