Communications Superviso – Hilton Houston Americas


A Communications Supervisor is responsible for the daily supervision of the
Communications Department in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As a Communications Supervisor| you would be responsible for the daily
supervision of the Communications Department to deliver an excellent guest
experience and financial profitability. Specifically| you would be responsible
for performing the following tasks to the highest standards:
Supervise| support and monitor team member performance in all communications and telephone procedures including| but not limited to| answering and directing calls| recording and relaying messages| responding to emergency situations according to established standards and communicating information to guests
Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Demonstrate and ensure team members have a thorough knowledge of hotel| local and general product informatio

Schedule| assign daily work| inform and train team member

Monitor| observe and assist in evaluating team member performanc

Perform duties of Communications/Telephone Operator

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!