Communications Operator – Washington Hilton


A Communications Operator is responsible for answering and responding to
internal and external calls in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As a Communications Operator| you would be responsible for answering and
responding to internal and external calls. Specifically| you would be
responsible for performing the following tasks to the highest standards:
Respond to guest inquiries and requests and resolve issues via telephone in a timely| friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive| accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately| utilizing proper grammar and spelling
Operate office equipment including| but not limited to| computers| PBX system| fax machine| e-mail| etc.

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!