Bell Captain – Pointe Hilton Tapatio Cliffs – Phoenix


_Pointe Hilton Tapatio Cliffs is looking for a Bell-person to join
their team full-time!_
Full availability is required including weekends & holidays. This position
starts at $10.50 per hour + gratuities.

What will I be doing?
As a Bell Captain you would be responsible for supervising Bellpersons|
transferring and storing guest luggage and responding to guest requests in the
hotel|s continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you would be responsible for performing the
following tasks to the highest standards:

Greet and escort arriving and departing guests to and from their accommodation

Retrieve and transport guest luggag

Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely| friendly and efficient manner
Organize and store luggage| as needed| according to guidelines
Supervise| monitor and develop team member performance to include| but not limited to| providing supervision| scheduling| conducting counseling and evaluations and delivering recognition and reward
Recruit| interview and train team members
Ensure team members have current knowledge of hotel products| services| facilities| events| pricing and policies and knowledge of the local area and events
Assist in the maintenance| appearance and functionality of equipment

What are we looking for?

Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
these Values:

Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition| we look for the demonstration of the following key attributes:

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!