AsstMgr-Ops F&B – JW Marriott Orlando Bonnet Creek Resort & Spa – USA


Job Number 19159078
Job Category Food and Beverage & Culinary
Location JW Marriott Orlando Bonnet Creek Resort & Spa| 14900 Chelonia
Pkwy| Orlando| Florida| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.

We are seeking a dynamic individual who wants to inspire. Opening early 2020|
JW Marriott Orlando Bonnet Creek Resort & Spa brings modern luxury to Central
Florida. Thoughtfully designed to bring people together| our hotel will offer
warm| inviting social spaces and amenities| including a Spa by JW??| resort
pool with splash pad| specialty restaurants| and a rooftop terrace boasting
nightly views of theme park fireworks displays. Plus| 50|000 square feet of
inspiring event space. The JW Marriott Orlando Bonnet Creek Resort & Spa will
provide our guests with expertly choreographed service and exceptional guest


Assists with supervising food and beverage/culinary daily operations.
Responsibilities include ensuring guest and employee satisfaction while
maintaining the operating budget. Ensures standards and legal obligations are


Education and Experience

??? High school diploma or GED; 3 years experience in the food and beverage|
culinary| or related professional area.


??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 1 year experience in the food and beverage| culinary| or
related professional area.


Assisting in Managing Day-to-Day Operations

??? Assists in the ordering of F&B supplies| cleaning supplies and uniforms.

??? Supervises daily F&B shift operation and ensures compliance with all F&B
policies| standards and procedures.

??? Supports and supervises an effective monthly self inspection program.

??? Operates all department equipment as necessary and reports malfunction.

??? Supervises staffing levels to ensure that guest service| operational needs|
and financial objective are met.

??? Encourages and builds mutual trust| respect| and cooperation among team

??? Develops specific goals and plans to prioritize| organize| and accomplish
your work.

??? Celebrates and fosters decisions that result in successes as well as

??? Communicates areas that need attention to staff and follows up to ensure

??? Coordinates cleaning program in all F&B areas (including General clean)|
identifying trends and making recommendation for improvements.

??? Follows property specific second effort and recovery plan.

??? Stays readily available/ approachable for all team members.

??? Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

??? Provides services that are above and beyond for customer satisfaction and

??? Serves as a role model to demonstrate appropriate behaviors.

??? Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

??? Takes proactive approaches when dealing with guest concerns.

??? Sets a positive example for guest relations.

??? Stays readily available/ approachable for all guests.

??? Reviews comment cards and guest satisfaction results with employees.

??? Responds in a timely manner to customer service department request.

Additional Responsibilities

??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

??? Analyzes information and evaluates results to choose the best solution and
solve problems.

??? Performs hourly job function if necessary.

??? Extends professionalism and courtesy to team members at all times.

??? Comprehends budgets| operating statements and payroll progress report.