An Assistant General Manager is responsible for assisting the General Manager
in managing daily hotel operations in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As the Assistant General Manager| you would be responsible for assisting the
General Manager in managing daily hotel operations in the hotel|s continuing
effort to deliver outstanding guest service and financial profitability.
Specifically| you would be responsible for performing the following tasks to
the highest standards:
Assist in leading| directing and managing all hotel operations including| but
not limited to| hotel budgeting and forecasting| strategic planning| managing
balanced scorecard performance| implementing and complying with all compan
policies and brand standards| overseeing sales and marketing initiatives
responding to guests inquiries and resolving concerns| and meetin
participation and facilitation.
Serve as multi-department head for Operations| Front Office and Property
Assist in recruiting| hiring| supervising| training| assessing and evaluating|
coaching and counseling and recognizing and rewarding department heads.
Oversee service quality| operational efficiency| guest satisfaction| standards
compliance and service and financial measurement.
Assist in identifying operational performance| productivity and efficiency
gaps and implementing measures to correct those deficiencies.
Ensure guest and team member satisfaction.
Serve and act as General Manager in his or her absence.
What are we looking for?
Since being founded in 1919| Hilton has been a leader in the hospitality
industry. Today| Hilton remains a beacon of innovation| quality| and success.
This continued leadership is the result of our Team Members staying true to
our Vision| Mission| and Values. Specifically| we look for demonstration of
Hospitality – We|re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing| all the time.
Leadership – We|re leaders in our industry and in our communities.
Teamwork – We|re team players in everything we do.
Ownership – We|re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition| we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!