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Job Number 19108413
Job Category Food and Beverage & Culinary
Location Gaylord Palms Resort & Convention Center| 6000 W. Osceola
Parkway| Kissimmee| Florida| United States
Brand Gaylord Hotels
Schedule Seasonal – Part-Time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and meeting space| to
entertainment and dining all in a self-contained environment| Gaylord Hotels
makes meeting planning easy and provides attendees great networking
opportunities. As a Gaylord Hotels STAR| you|ll bring your warm smile| genuine
excitement and a “consider it done” spirit to work. In return| you’ll
experience the rewards of growing your career among a team of professionals
with a passion for excellence. Ready for a change? Take the initiative. Enjoy
the Rewards.
Job Summary
Our jobs aren’t just about putting food on the table that our guests will
enjoy until they ask for their bill. Instead| we want to build an experience
that is memorable and unique – with food and drinks on the side. Our Guest
Service Experts take the initiative and deliver a wide range of services to
make sure that guests enjoy their meal. Whether setting tables| communicating
with the kitchen| interacting and serving guests| or cleaning work areas and
supplies| the Guest Service Expert makes transactions feel like part of the
experience.No matter what position you are in| there are a few things that are
critical to success – creating a safe workplace| following company policies
and procedures| upholding quality standards| and ensuring your uniform|
personal appearance| and communications are professional. Guest Service
Experts will be on their feet and moving around (stand| sit| or walk for an
extended time; moving over sloping| uneven| or slippery surfaces)| managing
the menu (read and visually verify information)| and taking a hands-on
approach to work (move| lift| carry| push| pull| and place objects weighing
less than or equal to 25 pounds without assistance and 50 pounds with
assistance; reach overhead and below the knees| including bending| twisting|
pulling| and stooping). Doing all these things well (and other reasonable job
duties as requested) is critical for Guest Service Experts – to get it right
for our guests and our business each and every time.
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