Residences Porter – The Ritz-Carlton New York – USA


Job Number 20033169
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton New York| Westchester| 3 Renaissance Square|
White Plains| New York| United States
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Supply guests/residents with directions and information regarding property
amenities| services| and hours of operation| and local areas of interest and
activities. Contact appropriate individual or department (e.g.| Bellperson|
Front Desk| Housekeeping| Engineering| Security/Loss Prevention) as necessary
to resolve guest call| request| or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction. Receive|
record| and relay messages accurately| completely| and legibly. Notify Loss
Prevention/Security of any guest reports of theft.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests| service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Read and visually verify information in a
variety of formats (e.g.| small print). Enter and locate work-related
information using computers and/or point of sale systems. Stand| sit| or walk
for an extended period of time or for an entire work shift. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._